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Customer Support Agent

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360 Resourcing Solutions

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Location:
United Kingdom , Warrington

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

30000.00 GBP / Year
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Job Description:

Talos360 is hiring a Customer Support Agent. In this role, you’ll be assisting our customers with questions, guiding them through our software, and ensuring they have a smooth and positive experience. You will be responsible for supporting our customers that use our technology platforms including Talos ATS and Talos Engage. You will handle enquiries, requests, queries through the Support Portal, using Intercom and Live Chat. You will provide support on the customer systems, offering appropriate response to queries and solutions. You'll receive comprehensive training on our processes, products, and services.

Job Responsibility:

  • Assisting customers with questions
  • Guiding customers through software
  • Ensuring a smooth and positive customer experience
  • Handling enquiries, requests, queries through the Support Portal
  • Using Intercom and Live Chat
  • Providing support on customer systems
  • Offering appropriate response to queries and solutions

Requirements:

  • Experience in a customer service role
  • Experience in business to business customer service
  • Strong communication skills
  • Enjoy using lots of different systems
  • Ability to multitask
  • Problem-solving skills
What we offer:
  • Modern offices with a fully stocked bar
  • Casual dress code
  • Relaxed work atmosphere
  • Comprehensive training on processes, products, and services

Additional Information:

Job Posted:
January 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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