Customer Support Agent

• Act as the first point of contact for all internal and external customers
• Respond and record all customers’ inquiries raised through inbound calls (in SAP system)
• Ensure high quality call management through handling different sort of calls (order taking, placement or removal of assets, customers’ change of personal data, promotional material, product returns etc)
• Manage effectively personal/team qualitative and quantitative KBIs
• Communicate with speed, empathy and effectiveness with customers via telephone and emails
• Build sustainable relationships and engage customers by taking the extra mile
• Work effectively as part of a team, developing supportive relationships with colleagues
• Frequently attend educational seminars to improve knowledge and performance level

• University degree in Business related field
• Experience in customer service roles preferred
• Strong written and oral communication skills in both Greek and English language
• Very good analytical, time management and problem-solving skills
• Ability to multitask and work effectively under pressure
• Customer service mindset

SAP System or D365 Experience

• Coaching and mentoring programs
• Company phone
• Development opportunities
• Free product quota
• Work with iconic brands
• Supportive team