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Customer Support Agent

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Torrance

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

We are looking for a dedicated Customer Support Agent to join our team in Torrance, California. In this role, you will deliver exceptional service and operational assistance to ensure customer satisfaction and address inquiries efficiently. This position is a Contract-to-permanent opportunity and may require weekend or early morning shifts based on business needs.

Job Responsibility:

  • Respond promptly and professionally to customer inquiries via phone, email, or other communication channels
  • Maintain accurate and detailed records of customer interactions and resolutions
  • Address customer concerns with effective solutions while ensuring a positive experience
  • Identify and escalate potential issues related to website functionality or system errors
  • Monitor and improve response times, especially during the start and end of the business day
  • Proactively follow up with customers to ensure satisfaction and resolution of issues
  • Collaborate with team members to develop and implement service improvements
  • Utilize strong problem-solving abilities to handle complex customer situations effectively
  • Ensure compliance with established procedures and maintain high standards of service
  • Adapt to evolving technologies and processes to support customer needs effectively

Requirements:

  • High school diploma or equivalent is required
  • Previous experience in a call center or customer service role is preferred
  • Strong verbal and written communication skills are essential
  • Ability to manage multiple tasks in a fast-paced environment
  • Familiarity with order entry and handling inbound/outbound calls is advantageous
  • Demonstrates a positive, welcoming, and service-oriented attitude
  • Capable of working collaboratively within a team setting
  • High level of accountability, initiative, and attention to detail
What we offer:
  • medical, vision, dental, and life and disability insurance
  • company 401(k) plan

Additional Information:

Job Posted:
March 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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