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Customer Support Agent

Lifesum

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Location:
Sweden , Stockholm

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

24000.00 - 30000.00 SEK / Month
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Job Description:

We’re looking for a Customer Support Agent to join our Customer Support team. The role is central to the most valuable thing we have, our relationship with our users. You will handle inquiries, complaints, bug reports, cancellations, issues with billing, and more - offering the best possible service to our users!

Job Responsibility:

  • Be the first point of contact to our customers, making sure to deliver world class customer service
  • Handle inquiries, complaints, bug reports, cancellations, issues with billing and more
  • Help identify, reproduce, and document bugs for the development teams
  • Working closely with the CS team and other relevant departments to get an in-depth understanding of our product, being informed of new features, campaigns, and issues

Requirements:

  • 1-2 years relevant experience of working as a Customer Support Agent
  • Experience of working via Crisp or a similar customer support tool
  • Experience in handling stressful situations, prioritizing work and managing your time according to the task at hand, both planned and ad-hoc tasks
  • Naturally curious, eager to learn with a genuine interest in health and/or wellbeing
  • Excellent spoken and written communication skills in English and Swedish

Nice to have:

  • Startup experience
  • Experience from a SaaS tech company
  • Knowledge in at least one other language among German/French/Italian/Dutch
What we offer:
  • Hybrid work setup with our HQ in Stockholm
  • Fast decision-making and real ownership — less bureaucracy, more impact
  • A culture of curiosity — collaboration and engagement
  • Shared wellbeing experiences — cook, train, and prioritize your health together
  • Comprehensive benefits — private health insurance, personal development budget, generous wellness allowance, and more

Additional Information:

Job Posted:
January 24, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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