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Coca-Cola HBC Logo Coca-Cola HBC · Customer Service

Customer Support Agent

Greece · Job Posted April 10, 2026
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Job Description

The Customer Support Agent is responsible for ensuring effective call management and providing high level service to internal/external customers’ requests through continuous development of functional and technical skills. The Customer Support Agent is accountable for tracking personal and team KBI achievement on a daily basis while monitoring and ensuring compliance with company’s policies & processes.

Job Responsibility

  • Act as the first point of contact for all internal and external customers
  • Respond and record all customers’ inquiries raised through inbound calls (in SAP system)
  • Ensure high quality call management through handling different sort of calls (order taking, placement or removal of assets, customers’ change of personal data, promotional material, product returns etc)
  • Manage effectively personal/team qualitative and quantitative KBIs
  • Communicate with speed, empathy and effectiveness with customers via telephone and emails
  • Build sustainable relationships and engage customers by taking the extra mile
  • Work effectively as part of a team, developing supportive relationships with colleagues
  • Frequently attend educational seminars to improve knowledge and performance level

Requirements

  • University degree in Business related field
  • Experience in customer service roles preferred
  • Strong written and oral communication skills in both Greek and English language
  • Very good analytical, time management and problem-solving skills
  • Ability to multitask and work effectively under pressure
  • Customer service mindset

Nice to have

SAP System or D365 Experience

What we offer

  • Development opportunities
  • Equal opportunity employer
  • Medical Insurance
  • Free product quota
  • Work with iconic brands
  • Supportive team
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