Customer Support Agent with German Job at Randstad (Athens)

Customer Support Agent - German speaking

At Formlabs, we’re building the tools that make it possible for anyone to bring ...

Location

Hungary , Budapest

Salary:

Not provided

Formlabs GmbH

Expiration Date

Until further notice

Requirements

Business-fluent in written and spoken German and English
Can quickly resolve technical issues
Enjoy connecting with people and are a great listener
Comfortable and conscientious when speaking on the phone
Have exceptional writing skills and make use of proper spelling and grammar

Job Responsibility

Support our direct customers, distributors and resellers in the EMEA region with technical and business inquiries, by phone, email or chat
Become an educator: train direct customers, resellers using your technical expertise of Formlabs printers
Help resellers deliver outstanding service to their customers
Collaborate on solving technical issues with our global engineering team

What we offer

Hybrid work
Catered lunch at the office 3 days per week
Private health insurance with Medicare (Blue package + hospital coverage)
A monthly or quarterly public transportation pass for Budapest
Shares in the company
Free beverages and snacks at the office
All You Can Move sports pass with 9500 HUF monthly allowance
Free 3D prints
An inclusive, dog-friendly office with diverse and inspiring colleagues
Development opportunities both in-house and off-site

E-Commerce Customer Service Agent with German

Our client, a rapidly expanding international company, is establishing a new HUB...

Location

Spain , Barcelona

Salary:

Not provided

Babel Profiles

Expiration Date

Until further notice

Requirements

Native level of German
Full professional level of English

Job Responsibility

Be the First Point of Contact: Engage with customers via phone (80%), email, and chat, providing prompt and effective support
Deliver Outstanding Service: Ensure a top-notch customer experience with a strong emphasis on quality and satisfaction, specifically for the German market
Manage Customer Interactions: Efficiently register customer data, process orders, coordinate shipments, handle returns, and manage warranty claims using our CRM system
Stay Informed: Keep up-to-date with our company’s products to provide accurate and helpful information

What we offer

Competitive Salary
Hybrid working model
Ability to work remotely from Europe (1 month per year)
Personal and professional growth opportunities
Unlimited access to our online learning platform for continuous development
Transportation allowance (after 6 months)
Private medical insurance (after 6 months)

New

Content Support Agent German Speaker

Ready to shape the experience of millions? Join our dynamic support team for one...

Location

Portugal , Lisbon, Porto

Salary:

Not provided

Randstad

Expiration Date

Until further notice

Requirements

Native or fluent German (C1 minimum)
professional fluency in English (B2 minimum)
Hands-on experience with Google Analytics, HTML/Web Development, Pixel Data, and APIs
Proven experience in Paid Campaign Management
Degree in Marketing, Communication, or a related field
Background in Digital Marketing
Experience in a Contact Center or Service program for an Advertising Technology company
Strong customer service orientation with a problem-solving attitude
Deep familiarity with social media platforms and a solid understanding of digital advertising
Ability to work autonomously as well as collaborate effectively within a team

Job Responsibility

Handle and resolve technical product troubleshooting and customer support for advertising products via email and chat channels
Partner with internal Product Operations & Engineering groups to solve complex technical, product, or generic advertiser queries
Take an active role from day one in identifying initiatives to enhance service quality and improve the overall user experience
Drive overall CSAT metrics, ensuring high-quality service throughout the customer journey and providing regular updates
Meet and exceed service level agreements (SLAs) across channels, achieving best-in-class productivity and optimal resolution times
Partner with internal technical specialists to educate advertisers on product features and how to avoid common issues

Fulltime

New

Buyer Onboarding Support Agent - German and Portuguese Speaker

Are you ready to drive the future of the B2B automotive market? We are looking f...

Location

Portugal , Lisbon

Salary:

Not provided

Randstad

Expiration Date

Until further notice

Requirements

Experience in sales and coaching
Proactiveness and soft skills
Experience in customer relation position
Problem-Solving & Adaptability
English (minimum level C1)
Portuguese (native level or equivalent)
German: Advanced Level (minimum level C1)

Job Responsibility

Conduct training sessions for newly registered buyers
Engage with buyers to assess their needs, preferences, and potential, recording details in Salesforce
Proactively follow up with buyers after onboarding

Fulltime

Service Desk Agent with German&English

The German and English language speaker Service Desk Agent advises and assists u...

Location

Romania , Bucuresti

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Fluency in German
Good command of English
Excellent communication and customer service skills
Awareness of Microsoft Operating Systems local and remote administration and Microsoft Office family applications
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
Flexibility to work shifts if required (M-F business hours – no night or weekend shifts)

Job Responsibility

Manages customer interactions & records reported issues in the ITSM
Identifies issues, apply fixes and investigate root causes using internal instructions
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

Fulltime

Service Desk Agent with German & English

The Helpdesk Analyst advises and assists users over the phone/chat/email in solv...

Location

Romania , Cluj Napoca

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Ideally University education, preferably a technical degree, or Microsoft certifications
Awareness of Microsoft Operating Systems local and remote administration and Microsoft Office family applications
Experience in providing remote IT support is an advantage
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
Excellent communication and customer service skills
Good Command of German Language
Fluency in English is a plus

Job Responsibility

Manages customer interactions & records reported issues in the ITSM
Identifies issues, apply fixes and investigates root causes using internal instructions
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all online system problems are resolved in an accurate and timely manner

What we offer

You can work in the office, hybrid or fully remote
Our people are the most critical component of our long-term success and their health and wellbeing are our priority
You will enjoy a comprehensive, locally competitive benefits package
Working for a top 5 company in the industry worldwide
Company culture focused on the employee wellbeing
The opportunity to grow a career in Monitoring/Infrastructure
Learning & Development platforms

Fulltime

Service Desk Agent with German & English

NTT DATA strives to hire exceptional, innovative and passionate individuals who ...

Location

Romania , Bucharest

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

University education, preferably technical degree or Microsoft certifications
Up to two years’ experience that shows good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications
Experience of providing remote IT support
Excellent communication and customer service skills
Flexibility to work shifts

Job Responsibility

Identify issues, investigate root causes and recommend solutions to reported problems
Provide technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail
Screen, refer, and diagnose internal inquiries and work requests relating to PC maintenance
May prepare help desk incident reports and assist in hardware and software evaluation
Participate in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

German customer service agent

This is a full-time job opportunity where we are accepting applications from can...

Location

Greece , Chania

Salary:

Not provided

Randstad

Expiration Date

December 30, 2026

Requirements

An excellent level of the German language
A good level of the English language
PC literacy
High adaptability in dynamic working environments & rotating shifts
Strong communication skills, both written and verbal
Client centric mindset

Job Responsibility

Act as the first point of contact for all German speaking clients
Respond and record customer inquiries raised through inbound calls
Maintain solid customer relationships with German customers abroad by handling questions with speed and professionalism
Troubleshoot and resolve common technical problems
Delight customers with your knowledge and expertise in order to exceed their expectations

Fulltime

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Customer Support Agent with German

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