Customer support agent with german, Randstad

Randstad

Location:
Greece, Athens

Category:
Customer Service

Contract Type:
Not provided

Salary:

1100.00 - 1400.00 EUR / Month

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Job Description:

In this German speaking Customer Support role is all about communication. As a Customer Support Agent with German, you will be responsible for handling all communications & assisting German speaking customers with inquiries & issues they may face. Be ready to thrive by adapting easily to customers' needs while being a valuable member of the front line of our client's services.

Job Responsibility:

Act as the first line of defense & escalation for the German market
Receive customer questions, complaints, & comments via calls, emails & live chats
Build sustainable relationships & trust with customers through open communication
Treat customers with respect, following the company policies & procedures, ensuring that customers are satisfied with the solution/answer provided
Communicate internally with other departments, following up on pending issues related to customer's requests
Be always updated with the company's product, promos, policy, & changes as required
Update customers' database
Collaborate with team/shift leader & colleagues

Requirements:

High adaptability in fast-paced & dynamic working environments with rotating shifts
Outstanding communication skills, both written and verbal
Client-centric mindset
A native-like level of German
Business English level
PC & MS Office literacy

Additional Information:

Job Posted:
May 28, 2025

Expiration:
December 30, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Customer support agent with german

Randstad

Location:Greece, Athens

Category:Customer Service

Contract Type:Not provided