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Randstad Logo Randstad · Customer Service

Customer Support Agent Spanish / English

Portugal, Lisboa · Job Posted May 30, 2026
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Job Description

We are recruiting for a leading payment solutions provider, offering the largest business technology platform that empowers businesses of all sizes. Our client’s operating system enables business owners to sell anywhere, work efficiently, manage inventory, communicate with customers, book appointments, process online orders, and much more. Are you ready to be part of this exciting project?

Job Responsibility

  • Provide top-notch customer support via phone, email, and chat
  • Accurately identify account holders and verify account information
  • Ensure strict compliance with all regulatory guidelines and procedures
  • Maintain a high standard of professionalism and support excellence
  • Deliver fast and effective resolutions to customer concerns

Requirements

  • Fluent in Spanish & English (C1 level, spoken and written) - Essential
  • High School diploma (mandatory)
  • Stable job history (no frequent job hopping – mandatory)
  • Minimum 1 year of Customer Service experience with a strong customer-centric approach (mandatory)
  • Excellent teamwork and interpersonal skills
  • Ability to thrive in a fast-paced, multitasking environment
  • High attention to detail and strong problem-solving skills
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