Customer Support Agent - Sales Italian Speaker

• Handle inbound customer contacts with the objective of identifying needs, recommending the most suitable solutions, and maximising conversion, average order value and accessory or service attach while delivering a premium customer experience
• Have customer satisfaction as the main objective
• Inform customers about the company's products and services, as well as their advantages

• Be fluent in Italian (native level, or near-native C2)
• Good command of English (minimum B2 level)
• Previous experience in sales, ideally in a contact center environment
• Experience in consumer electronics, technology retail is highly valued
• Proven ability to identify customer needs, recommend complete solutions, handle objections and close sales confidently
• Strong orientation towards KPIs such as client satisfaction, close rate, attach rate and quality
• Excellent verbal communication, active listening and structured call control
• Ability to navigate multiple systems, document accurately and work effectively in a fast-paced environment

Experience in consumer electronics, technology retail is highly valued