CrawlJobs Logo
Randstad Logo Randstad · Customer Service

Customer Support Agent - Overnight

Canada, Mississauga 28.00 CAD / Hour · Job Posted July 06, 2026
Apply Position
Job Link Share

Job Description

Are you a naturally empathetic communicator who thrives on making a genuine difference? At Randstad, we believe customer care is more than just a department—it’s a commitment to human well-being. We are looking for a dedicated Customer Support Agent to join our client's specialized team in Mississauga, supporting vital self-exclusion programs across Canada. In this role, you aren’t just answering calls; you are a lifeline. You will provide a professional, compassionate, and stabilizing presence for individuals navigating sensitive personal journeys.

Job Responsibility

  • Handle inbound calls and webform inquiries from the general public and registered participants with a focus on high-quality customer care
  • Provide assisted registration support for individuals who are unable to complete self-service registration
  • Process account changes, profile updates, and general inquiries within the CRM system
  • Recognize signs of distress and perform warm handoffs to crisis support services when necessary
  • Verify caller identity using established authentication methods to maintain strict privacy and confidentiality
  • Respond to basic operator inquiries regarding portal access, password resets, and authenticator setup
  • Escalate complex technical or regulatory matters to specialized L2 Tech Agents
  • Maintain accurate documentation in the case management platform for audit and compliance purposes
  • Meet established service level agreements (SLAs) for response and resolution times
  • Follow Standard Operating Procedures (SOPs) and Quick Reference Guides to ensure consistent customer care

Requirements

  • Must be fluent in English
  • 1-2 years of experience in a contact center or a specialized customer care environment
  • Available for night shifts between 7PM and 9AM ET
  • Legal authorization to work in Canada
  • Previous experience in crisis support, mental health, or regulated industries is highly desirable
  • Background in social work preferred
  • High school diploma or equivalent
  • post-secondary education in a related field is an asset

Nice to have

  • Previous experience in crisis support, mental health, or regulated industries
  • Background in social work
  • Post-secondary education in a related field

What we offer

  • Competitive hourly pay rate of $28.00 / hour
  • Full time hours
  • Opportunity to work in a specialized field that provides vital support to the community
  • Access to Randstad’s expert recruiters who provide ongoing career coaching and support
  • Collaborative work environment with a focus on professional development and well-being
Randstad - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Customer Support Agent - Overnight

8 matching positions

Customer Experience Agent

The Customer Experience team is responsible for driving the best possible user e...
Location
Location
United States , Phoenix
Salary
Salary:
27.04 - 31.85 USD / Hour
whatnot.com Logo
Whatnot
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Open to overnight shift from 8pm-5am PST
  • 2+ years of Support experience handling email and/or chat services
  • Weekend availability required
  • Understanding of E-commerce and Marketplace operations
  • Experience with Customer facing systems like Zendesk, Kustomer, or Intercom
  • Obsession with customers / being customer first / serving customers
  • Proactive problem-solver and process-improver
  • Bachelor's degree or college experience preferred
Job Responsibility
Job Responsibility
  • Interact with buyers and sellers with a customer first attitude ensuring a positive experience
  • Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner
  • Become an expert in Whatnot’s product, processes and systems to drive positive outcomes for our users
  • Work with other departments to troubleshoot, research and resolve open questions
  • Seek out opportunities to eliminate repeat contacts and improve the overall customer experience
What we offer
What we offer
  • Offers Equity
  • Generous Time off Policy
  • Health Insurance options including Medical, Dental, Vision
  • Work From Home Support
  • Home office setup allowance
  • Monthly allowance for cell phone and internet
  • Care Benefits
  • Monthly allowance for wellness
  • Annual allowance towards Childcare
  • Lifetime benefit for family planning, such as adoption or fertility expenses
  • Fulltime
Read More
Arrow Right

Overnight Front Desk Agent

POSITION SUMMARY: Check figures, postings, and documents for accuracy. Record, s...
Location
Location
United States
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • None license or certification
Job Responsibility
Job Responsibility
  • Check figures, postings, and documents for accuracy
  • Record, store, access, and/or analyze computerized financial information
  • Control and secure cash and cash equivalents for property according to cash handling policy and procedures
  • Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures
  • Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables
  • Audit statistical, financial, accounting, auditing, or payroll reports and tables
  • Audit and reconcile all revenue postings
  • Follow all company safety and security policies and procedures
  • report accidents, injuries, and unsafe work conditions to manager
  • maintain awareness of undesirable persons on property premises
  • Fulltime
Read More
Arrow Right

Director, Predictive Analytics and AI

Join Takeda as a Director, Predictive Analytics and AI out of our Cambridge, MA ...
Location
Location
United States , Cambridge
Salary
Salary:
177000.00 - 278080.00 USD / Year
biolifeplasma.com Logo
BioLife Plasma Services
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Master’s or Ph.D. in Computer Science, Data Science, Statistics, Engineering, Economics or a related field required
  • 10+ years of hands-on experience in AI/ML modeling, with at least 5 years in pharmaceutical commercial analytics required
  • Prior people management experience required
  • Strong technical expertise in machine learning, NLP, and recommendation systems
  • Experience with pharma data (e.g., IQVIA, Veeva, SP & claims) and strong understanding of compliance and privacy considerations
  • Proficiency in Artificial Intelligence, with demonstrated expertise in establishing GenAI (Generative AI) and Agentic AI methodologies and solutions
  • Proficient in Data Science tools and languages such as Python, R, SQL, Databricks, and is familiar with cloud platforms (AWS, Azure, GCP)
  • Expert in delivering persuasive presentations, conveying complex advanced Data Science driven insights to non-technical audience, and mentoring others in presentation skills
  • Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams
  • Strong project management skills, with the ability to manage multiple projects simultaneously
Job Responsibility
Job Responsibility
  • Advance Data Science and AI capabilities driving the utilization of predictive models in areas including Patient finding, HCP Targeting and Prioritization, Next Best Action Engines, predictive secondary data driven Patient and predictive Customer Segmentations
  • Advance Predictive Analytics for US. GI, NS, PDT, and Rare Disease Franchises, including new product launches or indications
  • Partner with BUs, BU Analytics & Insights, Marketing and Sales Ops, Data CoEs etc.to define use cases and integrate predictive model-driven decisioning into business decisions
  • Strategic Leadership: Develop and execute a future-oriented data science strategy for commercialization, focusing on leveraging predictive and machine learning models to solve complex business challenges
  • Predictive Modeling & AI Innovation: Design and deploy predictive models—including logistic regression, ensemble methods, and other machine learning algorithms—for key applications such as trialist identification, patient segmentation, next-best-action (NBA), and HCP target prioritization. Lead the development of AI/ML algorithms to predict patient events, identify undiagnosed / misdiagnosed patients to drive targeted HCP engagements. Create scalable, reusable frameworks for AI and machine learning experimentation and deployment across multiple therapeutic areas
  • Cross-Functional Partnership: Collaborate as a key thought partner with cross-functional teams—including Business Units, Brand Insights & Analytics, Marketing & Sales Operations, Patient Services, and Medical Affairs—to drive business impact. Develop creative strategies to ensemble multiple third-party patient data sets, enhancing coverage and precision in patient identification and predictive segmentations
  • Mentor and develop talent: Cultivate a high-performing team of data scientists by promoting continuous learning and encouraging the adoption of emerging AI techniques, ensuring a culture of innovation and excellence. Promote ongoing AI skill development through hands-on training, external partnerships, and internal knowledge sharing
  • GenAI and Agentic AI Initiatives: Establish and lead GenAI and Agentic AI initiatives that are strategically aligned with CA&I goals. Drive the adoption and integration of advanced AI technologies to enhance analytics capabilities, automate insights generation, and support innovative commercial strategies
  • Innovation & Continuous Improvement: Continually evolve analytical methods, platforms, standards, and toolsets to meet current and future business needs. Lead Data Science team efforts in developing advanced analytic and AI models providing continuous insights into execution optimization, and industry developments
  • Strategic Consultation & Stakeholder Engagement: Act as a trusted thought partner to franchise Analytics & Insights, forecasting, and Patient Diagnosis Heads - leading data science driven discussions and translating business needs into appropriate predictive modeling strategies
What we offer
What we offer
  • short-term and/ or long-term incentives
  • medical, dental, vision insurance
  • 401(k) plan and company match
  • short-term and long-term disability coverage
  • basic life insurance
  • tuition reimbursement program
  • paid volunteer time off
  • company holidays
  • well-being benefits
  • up to 80 hours of sick time per calendar year
  • Fulltime
Read More
Arrow Right

Business Development Manager

We are seeking an experienced and driven Business Development Manager to join a ...
Location
Location
United Kingdom
Salary
Salary:
40000.00 GBP / Year
brosterbuchanan.com Logo
Broster Buchanan
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 2 years’ experience in a Business Development, Sales, or Account Management role
  • Previous experience within the travel industry, either retail or wholesale
  • Confident, professional, and relationship-focused approach
  • Strong organisational and time management skills
  • Proven ability to build and maintain successful business partnerships
  • Excellent presentation, training, and communication skills
  • Strong negotiation and influencing abilities
  • Commercially minded with the ability to identify and maximise sales opportunities
  • Collaborative team player with a proactive approach
  • Proficient in Microsoft Office, particularly PowerPoint, and comfortable using new technologies
Job Responsibility
Job Responsibility
  • Identify and develop key growth markets, customer segments, and business opportunities
  • Create and implement strategic sales and activity plans to maximise revenue growth
  • Build, maintain, and strengthen relationships with retail travel agent partners
  • Deliver engaging product training through seminars, workshops, webinars, and presentations
  • Organise and support familiarisation trips for travel agent partners when required
  • Present to both large and small audiences to promote travel products and services
  • Monitor competitor activity and market trends to identify new opportunities
  • Attend travel shows, trade events, product launches, and promotional activities
  • Represent the business at industry conferences and networking events
  • Manage sales budgets effectively and ensure a strong return on investment
What we offer
What we offer
  • Monthly car allowance
  • Competitive bonus scheme
  • 25 days annual leave plus bank holidays
  • Opportunities to experience travel products through familiarisation trips
  • Wellbeing initiatives and ongoing learning and development opportunities
  • Flexible working arrangements, including the ability to work remotely for a limited number of days each year
  • Supportive team environment and positive company culture
  • Fulltime
Read More
Arrow Right

Front Desk Agent

Your passion for service ensures that our guests are taken care of, as you respo...
Location
Location
Canada , Rossland
Salary
Salary:
21.00 CAD / Hour
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Computer literacy Hotel
  • PMS experience an asset
  • Service oriented with an eye to supporting your internal guests
  • Ability to thrive in a fast-paced hotel environment
  • Excellent verbal & written communication skills
  • Willingness to learn, develop & grow
  • Numerical acuity and high attention to detail
  • Comprehensive understanding of financial data, reporting, & basic arithmetic functions
  • Ability to stand for long periods of time (up to 8 hours per shift)
  • Professional presentation
Job Responsibility
Job Responsibility
  • Greet all guests in a timely, friendly, and professional manner
  • Make guest reservations, and actively promote package add-ons
  • Ensure accuracy of all guest information during check-in and check-out
  • Safely handle cash floats and any other forms of monetary transactions for guests
  • Promptly answer all calls in a friendly and courteous manner
  • Respond to guest needs, ensuring special requests are directed through to the appropriate department
  • Communicate effectively and professionally with other departments
  • Contribute to the security of the building, company assets, and team/guest safety with full adherence to security procedures
  • Maintain up-to-date knowledge of all rooms available as well as their location, layout, and rate plans
  • Must be willing to work a variety of shifts including AM, Afternoons, evenings, holidays and weekends
What we offer
What we offer
  • Company events
  • Discounted or free food
  • Employee assistance program
  • Flexible schedule
  • Wellness program
  • Overtime pay
  • Fulltime
Read More
Arrow Right

Guest Service Agent - Night

The Guest Service Agent – Night plays a vital role in delivering highly personal...
Location
Location
Italy , Venezia
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience within a luxury hotel or high-end hospitality environment (minimum 1 year preferred)
  • Ability to support luggage handling when required
  • Excellent interpersonal and communication skills with the ability to build genuine guest connections
  • Strong customer-service orientation and cross-cultural sensitivity
  • A guest-centric mindset with strong understanding of personalization and emotional engagement
  • Confidence interacting with guests in multiple languages, both verbal and written
  • Strong organizational and multitasking skills with the ability to remain calm and detail-oriented in a fast-paced environment
  • Passion for delivering intuitive, memorable, and personalized luxury experiences
  • Fluency in English and Italian is required
  • additional languages are considered a strong advantage
Job Responsibility
Job Responsibility
  • Welcome guests during night operations, provide room escorting, and ensure a seamless arrival and departure experience
  • Handle all guest interactions across multiple channels including in person, phone, email, and chat in a professional and engaging manner
  • Respond promptly to guest requests and inquiries, ensuring personalized and high-quality service at every touchpoint
  • Engage with guests throughout the property, offering guidance, assistance, and tailored recommendations for hotel outlets and curated local experiences
  • Manage reservations and guest requests across the entire guest journey, including restaurant bookings, transportation arrangements, and concierge-style support
  • Maintain accurate guest profiles by recording preferences, interactions, and follow-up actions within Four Seasons systems
  • Support smooth overnight hotel operations through effective coordination with other departments
  • Assist operational teams during peak periods to ensure continuity of service and exceptional guest satisfaction
  • Handle service recovery situations with empathy and professionalism, taking ownership of guest concerns and ensuring appropriate resolution and follow-up
  • Contribute to operational planning by organizing guest information, coordinating requests, and supporting internal briefings and communication
What we offer
What we offer
  • Competitive salary and comprehensive benefits package
  • Excellent training and development opportunities
  • Employee discount for stays at Four Seasons properties worldwide
  • Complimentary dry cleaning for employee uniforms
  • Complimentary employee meals
  • Fulltime
Read More
Arrow Right

Asset Protection Agent

The Supply Chain Asset Protection Agent will be responsible for supporting all l...
Location
Location
United States , Upper Marlboro
Salary
Salary:
26.05 - 27.10 USD / Hour
nordstrom.com Logo
Nordstrom
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma, GED or equivalent
  • 2+ years’ experience in customer facing service position, ideally in loss prevention, security or risk management
  • Ability to effectively communicate with associates at various levels within the company
  • Excellent communication and interpersonal skills
  • A calm head when dealing with safety and security issues
  • able to effectively respond and resolve safety/security issues
  • Proven experience where a high-level of accountability, initiative and ownership was displayed
Job Responsibility
Job Responsibility
  • Greet and interact with building personnel of all levels
  • Monitor identification badges for entry/exit to the building for all employees, visitors, vendors, temporary employees, contractors, truck drivers, etc.
  • Scan building associates, visitors, and vendors using electronic walk-through metal detectors and/or hand-held metal detectors (where applicable)
  • Perform visual searches of bags, briefcases and other carry-in items to ensure that no prohibited items enter the building
  • Use interpersonal skills and directive behaviors, when needed, to ensure that the security screening procedures are followed by all individuals
  • Escalate highly sensitive situations that may result in collaboration with other loss prevention staff and/or local law enforcement, as needed
  • Serve as a partner in the area of operational processes and inventory to reduce shrink
  • Initiate and conduct investigation of shrinkage/loss and follow through on resolutions in partnership with Investigator and/or Asset Protection Manager
  • Maintain all site-required documentation related to loss prevention and safety issues (i.e. accident reports, inspection reports, training logs etc.)
  • Audit physical security infrastructure (i.e. intrusion detection, access control, cameras) and ensure working functionally of all systems
What we offer
What we offer
  • Medical/Vision, Dental, Retirement and Paid Time Away
  • Life Insurance and Disability
  • Merchandise Discount and EAP Resources
  • 401k
  • medical/vision/dental/life/disability insurance options
  • PTO accruals, Holidays
  • performance-based incentives/bonuses
  • Fulltime
Read More
Arrow Right

Trainee Enforcement Agent

Join Marston Holdings as a Trainee Enforcement Agent and start building a meanin...
Location
Location
United Kingdom , Twickenham
Salary
Salary:
25000.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Clear communicator able to handle sensitive conversations and adapt to different and sometimes challenging situations
  • Outcome and results focused with a motivation to exceed personal and business targets
  • Resilient and persistent, maintaining motivation when managing obstacles or difficult cases
  • A full UK driving licence with at least 12 months experience and no more than 6 points
  • Makes sense of complex information and uses sound judgement to reach fair, practical decisions
  • Plans and prioritises effectively to stay organised and deliver consistent results
  • Takes ownership, follows through on commitments, and upholds high standards in all tasks
  • Be able to professionally and fairly assess people and their circumstances, navigate challenging cases and demonstrate empathy as required
  • Digitally capable and skilled at retrieving, analysing, and interpreting information to support decision-making
  • Able to learn, understand, and apply policy, procedural, and regulatory requirements accurately
Job Responsibility
Job Responsibility
  • Carry out enforcement activity, including executing Liability Orders
  • Make in-person visits, assess circumstances, and secure payments or recover goods
  • Manage a varied caseload, using investigative skills to locate individuals, with a strong focus on persistent evaders and high-priority cases
  • Identify non-compliance or evasion tactics and respond with proactive, evidence-led solutions
  • When needed, lead sensitive conversations - including with vulnerable people - using empathy, professionalism, and calm conflict resolution
  • Maintain accurate records, manage payments, and ensure full compliance with regulatory, legal, and operational requirements
  • Work flexibly, including early mornings, some evenings, and occasional weekends, with travel and overnight stays where required
What we offer
What we offer
  • Competitive salary and uncapped commission once training is completed
  • Full training and support to achieve City & Guilds Taking Control of Goods Certification
  • 25 days annual leave + bank holidays
  • Enhanced family benefits, including comprehensive maternity and paternity packages
  • Health cash-back plan to support your wellbeing
  • Exclusive staff perks, including discounts on high-street shopping, travel, leisure activities, and wellness programmes
  • Company van, fully equipped to support your work
  • Fuel card and work phone to keep you connected and ready for success
  • Pension scheme offering long-term peace of mind
  • Fulltime
Read More
Arrow Right