Customer Support Agent - L1

The role of the part-time Customer Support - L1 is a key first point of contact in Phorest’s customer experience journey. This role is responsible for delivering high-quality, values-aligned, customer support to Phorest customers. The primary focus is on diagnosing, troubleshooting, and ensuring the seamless resolution of common customer issues via various communication channels to uphold Phorest's commitment to an excellent customer experience. This role will be permanent part-time working 3 days per week across a scheduled, rotating roster, and hours may flex up.