Customer Support Agent - L1 Job at Phorest

L1 Technical Support Agent, Spanish speaking

The Instructure Technical Support group is responsible for providing technical a...

Location

Hungary , Budapest

Salary:

727200.00 HUF / Month

Instructure

Expiration Date

Until further notice

Requirements

Ability to read, write and speak fluently in English and in Spanish
Availability to work during US business hours
Strong technical, troubleshooting, and analytical skills
Proven ability to function in a self-directed environment
Ability to excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success
Ability to think quickly, communicate positively (even when sharing bad news), work proactively, and readily embrace change
Ability to handle clients professionally during all interactions
Strong written and verbal communication skills
Sense of humor
Full availability to participate in our dedicated 3-week technical training phase (Monday – Friday, 16:00 to 00:00)

Job Responsibility

Work tickets via web-based ticketing system, phone, or live chat from admins, faculty, staff, and student end-users
Escalate tickets which are not resolvable to the Level 2 Support Team
Provide timely updates to users
Mentor and assist fellow Level 1 Support Engineers if needed
Validate and clarify the issue reported
Answer how-to questions
Fix end-user issues that are resolvable through the Canvas user interface
Replicate, troubleshoot, and describe simple bugs
Keep thorough, clear, and complete records in the ticketing system of all actions taken
Escalate tickets not resolvable at the L1 level to the L2 Support team

What we offer

Competitive compensation and participation in Instructure’s equity program
Flexible schedules and a remote-friendly culture, with hybrid or onsite work based on business needs
Comprehensive wellness programs and mental health support
Annual learning and development stipends to support your growth
We provide the technology and tools you need to do your best work—typically a Mac, with PC options available in some locations
A culture rooted in inclusivity, support, and meaningful connection

Fulltime

Support Specialist

We are evolving for 2026 and looking for a Support Specialist to anchor our bran...

Location

Portugal , Algés, Lisbon

Salary:

Not provided

Guestcentric

Expiration Date

Until further notice

Requirements

1-3 years in a technical support or customer success role
Tech Hospitality Expertise: We highly value candidates who have worked within the tech hospitality industry (SaaS, Channel Managers, or Booking Engines)
Technical Proficiency: Ability to handle L2-level technical complexity, particularly surrounding Channel Management and Website components.
Communication: Exceptional written and verbal communication skills, with a focus on Chat-based efficiency.
Efficiency: Proven ability to maintain a high volume of case resolutions—our top agents currently average over 200 cases per month.
Language: Fluency Ingles, with the ability to support our primary EMEA market and growing US presence

Job Responsibility

Case Management: Manage the full lifecycle of L1/L2 support tickets, ensuring we maintain our 2025 performance of resolving 93% of L1 cases within 24 hours.
Multi-Channel Support: Provide expert assistance primarily via Chat (our fastest-growing channel) and Phone, adapting to a shift in client behavior toward digital-first interactions.
Technical Troubleshooting: Resolve complex "Requests" and "Problems"
Client Education: Conduct live training sessions to empower clients
Operational Health: Collaborate with our Back-office and Optimization units to vet technical issues before they reach Engineering, ensuring high-quality data and minimal "noise" for developers

What we offer

Hybrid Working
Great Team Mates
Fun time at team buildings
Free coffee
Birthday day off
MacBook Laptops for work

Guest Experience Supervisor

Join GuestReady as a Guest Experience Supervisor. GuestReady is a global game-ch...

Location

Portugal , Porto

Salary:

Not provided

GuestReady

Expiration Date

Until further notice

Requirements

Proven experience in customer service, hospitality, operations, or a similar environment
Previous exposure to supervisory, team lead, or coaching responsibilities (highly preferred)
Strong understanding of service quality, SLA management, and team performance metrics
Exceptional communication, leadership, and problem-solving skills
Ability to remain calm, fair, and structured when handling escalations or high-pressure situations
High sense of ownership, accountability, and commitment to team success
Flexibility to work rotating shifts, including evenings and weekends
Hybrid work model – 2 days per week in the office

Job Responsibility

Lead, coach, and support L1 and L2 agents through regular 1:1s, feedback sessions, and daily guidance
Monitor team performance, focusing on SLA adherence, quality, accuracy, and productivity
Drive motivation, engagement, and attendance, creating a supportive and accountable culture
Ensure SOP compliance and perform ongoing quality assurance checks
Provide actionable feedback and collaborate with QA and Training teams to identify and close performance gaps
Maintain high standards in all escalations and written communications
Identify recurring issues or operational inefficiencies and propose clear improvements
Communicate updates, priorities, and policy changes promptly and clearly
Support the rollout and adoption of new processes that enhance efficiency and team performance

What we offer

Hybrid work flexibility
Join a fast-growing global company shaping the future of travel tech
Work with an international, collaborative, and diverse team
Continuous learning, coaching, and growth opportunities
Comprehensive health coverage
Well-being initiatives and a positive team culture
Pet-friendly offices

Agent Service Desk with German

We are seeking an Agent for the UAM Service Desk who will ensure timely and effi...

Location

Romania , Bucharest

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Strong team collaboration and interpersonal skills
Solid problem-solving abilities with a customer-centric mindset
Ability to maintain and utilise technical documentation during production, testing, and implementation phases
Excellent verbal and written communication skills in German (C1) and English (B2)
Flexible and adaptable in challenging situations with strong time management and organisational skills
Technical knowledge of Active Directory, Operating Systems, server environments, and Office Automation Software

Job Responsibility

Handle access requests including account creation, modification, and deletion, applying access rules based on the requester’s role
Process incoming emails related to access and support
Log, resolve, and escalate IT issues to the appropriate support level to ensure timely resolution
Gather user and account information for internal reporting and external stakeholders
Ensure service delivery agreements are met at expected quality levels
Suggest improvements to procedures, processes, and workflows to enhance operational efficiency
Provide resolutions for incident tickets and service requests submitted via forms, emails, or ticketing systems
Implement specific access rights based on virtual requests and update user information in relevant systems
Define incident priorities and ensure proper tracking and follow-up
Document newly identified known errors and develop training materials for L1 and L2 agents when UAM-specific knowledge is required

What we offer

Hybrid way of working: 2 days per week/ 8 per month
Medical and dental services
Life and hospitalization insurance
Dedicated employee phone subscription
Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget
Special discounts for gyms and retailers
Annual Company Bonus
Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
You get to work with tried and trusted web-technology
We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off

Fulltime

New

Network Security Engineer L1

The Network Security Engineer L1 is an entry level engineering role, responsible...

Location

Czechia , Prague

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent in Information Technology or Computing or a related field
CCNA Certification or equivalent knowledge
Fluent English (Mandatory)
Fluent German (Mandatory)
Entry level experience in Security technologies such as Firewall, IPS, IDS, Proxy etc.
Entry level experience in technical support to clients
Entry level experience in diagnosis and troubleshooting
Entry level experience providing remote support in Security technologies
Working knowledge of technical documentation
Knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain

Job Responsibility

Maintains the support process and ensures that requests for support are handled according to the procedures
Uses service assurance software and tools to investigate and diagnose problems, collect performance statistics and create reports
Identifies and resolves problems following agreed procedures
Carries out agreed maintenance tasks
Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
Analyzes service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions
Prioritizes and diagnose incidents according to agreed procedures
Investigates causes of incidents and seeks resolution
Escalates unresolved incidents and follows up until incident is resolved

Fulltime

Agent L1 Service Desk with Italian

We are seeking an Agent L1 Service Desk professional to provide first-level IT s...

Location

Romania , Bucuresti

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Strong team player with excellent collaboration skills
Skilled in understanding and managing technical solutions and problems effectively
Ability to maintain and update technical documentation throughout production, testing, and implementation stages
Excellent communication skills and customer-centric approach
High attention to detail and vigilance in issue resolution
Flexible and adaptable to changing priorities
Strong analytical and problem-solving abilities
Proficiency in Italian (C1 or higher) and English (B2 or higher)

Job Responsibility

Handle incoming calls from internal clients and provide first-level IT support
Register, resolve, and escalate IT issues to the next level for efficient resolution
Collect and maintain accurate data for internal reporting purposes
Ensure compliance with agreed Service Level Agreements (SLA)
Work in extended shifts with schedule adjustments based on business requirements

What we offer

Hybrid way of working
Medical and dental services
Life and hospitalization insurance
Dedicated employee phone subscription
Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget
Special discounts for gyms and retailers
Annual Company Bonus
Loyalty Programme
Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
You get to work with tried and trusted web-technology

Fulltime

New

Mobile Associate - Retail Sales

This role supports retail operations by engaging customers and facilitating thei...

Location

United States , Birmingham

Salary:

17.50 USD / Hour

T-Mobile

Expiration Date

Until further notice

Requirements

High School Diploma/GED
6 months of customer service and/or sales experience, Retail environment (Preferred)
Passionate customer advocate with the desire to be yourself when connecting and having fun doing it
Competitive drive and proven ability to succeed in a fast-paced sales environment
Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues
Effective at balancing customer needs and performance goals
At least 18 years of age
Legally authorized to work in the United States

Job Responsibility

Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
Also responsible for other duties/projects as assigned by business management as needed

What we offer

Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off and up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care

Parttime

New

Copy Editor

As a Copy Editor at SellCord, you’ll focus on creating Walmart-optimized product...

Location

Colombia , Bogota

Salary:

Not provided

SellCord

Expiration Date

Until further notice

Requirements

Strong expertise in editing and optimizing product listing copy to ensure clarity, accuracy, consistency, and alignment with Walmart Marketplace standards across titles, features, and descriptions
Solid understanding of keyword research and SEO principles, with the ability to evaluate whether keywords are correctly prioritized, naturally integrated, and aligned with search intent
Strong editorial judgment to determine whether copy fully complies with Walmart style guides, client brand guidelines, legal/compliance requirements, and marketplace restrictions
Ability to identify recurring issues and opportunities, proactively creating “brilliant basics,” editorial guidelines, and best practices that elevate the overall quality and consistency of the copy team’s output
Experience using AI tools such as ChatGPT and Copy.ai to support editing, QA checks, and optimization while applying critical thinking to ensure final copy meets quality, compliance, and performance standards
Strong decision-making skills to confidently determine whether copy meets quality, compliance, and marketplace standards, knowing when to approve, revise, or push back
Ability to deliver clear, actionable, and respectful feedback that helps copywriters improve while maintaining a collaborative team environment
Identifies patterns, recurring issues, and opportunities for improvement, translating them into best practices and “brilliant basics” for the team
Maintains a high bar for accuracy and consistency, ensuring no copy moves forward without meeting required standards
Works closely with copywriters, account managers, and leadership to align expectations, clarify requirements, and ensure smooth delivery

Job Responsibility

Edit and optimize Walmart Marketplace product listings to ensure clarity, accuracy, consistency, and full alignment with Walmart Marketplace standards, brand voice, and client objectives
Evaluate keyword research and on-page SEO implementation to confirm keywords are correctly prioritized, naturally integrated, and aligned with search intent and marketplace performance goals
Apply strong editorial judgment to ensure all copy complies with Walmart style guides, client brand guidelines, legal and regulatory requirements, and marketplace restrictions before approval
Identify recurring issues and opportunities across copy reviews, translating insights into “brilliant basics,” editorial guidelines, and quality standards that improve consistency and scalability across the team
Provide decisive reviews and constructive feedback to the copy team

What we offer

Be part of a dynamic and supportive team in a fast-growing company
Enjoy opportunities for professional development and career growth
Competitive compensation with vacation days, local holidays, and sick leave
Work with cross-functional teams dedicated to innovation and operational excellence

Customer Support Agent - L1

Phorest

Location:
Australia

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 16, 2026

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