This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Are you a native or fluent Italian speaker passionate about e-commerce and delivering world-class customer service? Do you thrive in a remote environment? Join our team as an Italian-Speaking Customer Support Specialist and become the voice of a leading digital platform!
Job Responsibility:
Provide first-class customer support via phone, email, chat
Become knowledgeable and passionate about e-commerce products and service standards to support our merchants with all inquiries
Diagnose and troubleshoot client issues, offering effective solutions or escalating more complex problems to the appropriate department
Actively work on optimizing internal processes and continually improving merchant and client satisfaction
Requirements:
Native or Fluent Italian Speaker (C2 level mandatory)
Proficient in English (B2 level minimum) for internal communication
Strong verbal and written communication skills with a customer-friendly service focus and empathy
Strong understanding of the e-commerce sector
Must be currently living in Portugal and have a reliable fiber optic internet connection for remote work