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Customer Support Agent - French Speaker

Portugal, Porto · Job Posted July 05, 2026
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Job Description

Do you speak fluent French and have a good command of English? Do you enjoy helping people in their daily lives and the healthcare field? We have the perfect job opportunity for you!

Job Responsibility

  • Provide customer care and technical assistance for medical devices, ensuring accurate order management and empathetic support to patients across European markets
  • Deliver technical support and troubleshooting for medical diabetes devices and accessories
  • Assist patients with product usage through multichannel support (calls, email, chat, SMS)
  • Manage order intake, renewals, and documentation in compliance with guidelines
  • Apply active listening and empathy in sensitive situations
  • Follow defined procedures and scripts to ensure regulatory and safety standards

Requirements

  • Native or near-native French skills (spoken and written)
  • Good communication in English
  • Passion for customer service and helping others
  • Problem-solving mindset and cool under pressure
  • A team player with a proactive and resilient attitude

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