Customer Support Agent - French - Emergency Response for Premium-Customers

• Emergency Calls Response: Vehicles automatically transmit all data relating to accidents to the Bosch monitoring center. Your mission will be to immediately make contact with the vehicle occupants and coordinate further measures
• Coordinate Roadside Assistance for drivers: Bosch Roadside Assistance provides support in the event of breakdowns or accidents. At the touch of a button, data is transmitted to our service center where it is analyzed. Based on the diagnostic, Your mission will be to arrange the appropriate assistance services. If the car cannot be repaired on the spot, your role will be to ensure that your customer stays mobile by arranging a replacement car, a hotel and onward mobility
• Track stolen vehicles: Bosch has an effective solution in the form of Stolen Vehicle Tracking. You will help your customers to locate and recover their stolen vehicle. As soon as the theft is reported to the police, our monitoring center collects all vehicle data and determines the precise vehicle position via GPS tracking

• Must have strong verbal and written communication skills, professional telephone etiquette, and the ability to handle stressful situations in an efficient, professional manner
• User level of computer literacy (Internet connectivity, windows interface, and other basic tools)
• Must have a sense of team response to satisfy sales goals and assure 100% customer satisfaction
• Fluency in FRENCH (C2 level, or bilingual level) and English (C1 Level) is required
• Candidates must hold a valid EU working permit and a Spanish NIE+NUSS number
• Must be accepting contact with one of our external partners for this service (initial 4-months of the contract are held by an LA
• after 4-months possibility to immediate transfer to permanent, direct contract)

A third language capability is desirable: SPANISH

• Internal growth opportunities
• Comprehensive training from DAY ONE
• Work from home (teletrabajo) available
• Work up to 30 days per year from another European Countries
• Free and confidential psychological support
• Access to private health insurance at a reduced price under Bosch's insurance policy