Customer Support Agent - Dutch Job at Randstad (Lisboa)

Contact Centre Agent

We are seeking savvy and skilled individuals to join our diverse team of Contact...

Location

Spain , Palma

Salary:

21300.00 EUR / Year

TUI

Expiration Date

Until further notice

Requirements

Right to work in Spain
Fluent in Dutch
Fluent in English
Ideally another European language
Organized and adaptable
Customer-first mindset
Tech-savvy and curious
Remote-ready and flexible
Bilingual and confident
Quiet, professional home setup that supports phone-based work

Job Responsibility

Handle guest contacts via phone, email, SMS, and online messaging 24/7
Listen, respond, and take action on guest inquiries
Work alongside AI technology to deliver fast, effective support
Resolve issues and complaints with empathy and care
Work rolling rota including morning, afternoon, and night shifts
Collaborate with global suppliers and TUI teams to fix problems quickly

What we offer

Variable monthly payment of 10% of salary upon achievement of targets
Additional payments for night shifts and bank holidays
Remote working from anywhere in Spain
Multiple permanent career development opportunities
Compensation for every training day complete
Access to TUI Learning Hub
Access to TUI Skills Academy & Language Lessons
Complimentary access to dedicated WeCare Team & 24/7 Wellbeing Hub
Access to charity and sustainability initiatives like TUI Care Foundation
Access to TUI Club de Benefits with multiple discounts on products and services across Spain

Fulltime

New

Customer Support Agent - Dutch Speaker

We're on the hunt for a Dutch-speaking Customer Support Agent to join our client...

Location

Portugal , Lisboa

Salary:

Not provided

Randstad

Expiration Date

June 18, 2026

Requirements

Fluency in Dutch (written and spoken) is essential
1 year of experience working in a fast-paced, team-based retail, hospitality, or customer service environment (preferred)
Experience in an internet company, the financial services industry, or as a transaction processor (preferred)
Strong attention to detail and excellent organizational skills
Strong working knowledge of PC-based internet and software applications

Job Responsibility

Delivering exceptional support to Dutch-speaking customers through phone, chat, and email
Accurately documenting all customer interactions, resolutions, and necessary follow-ups within the CRM system
Applying your knowledge of digital wallet products to efficiently troubleshoot issues and resolve customer concerns

Customer Support Agent - Dutch Speaker

Do you speak fluent Dutch and have a good command of English? Do you enjoy helpi...

Location

Portugal , Porto

Salary:

Not provided

Randstad

Expiration Date

Until further notice

Requirements

Native or near-native Dutch skills (spoken and written)
Good communication in English
Passion for customer service and helping others
Problem-solving mindset and cool under pressure
A team player with a proactive and resilient attitude.

Job Responsibility

Provide customer care and technical assistance for medical devices, ensuring accurate order management and empathetic support to patients across European markets
Deliver technical support and troubleshooting for medical diabetes devices and accessories
Assist patients with product usage through multichannel support (calls, email, chat, SMS)
Manage order intake, renewals, and documentation in compliance with guidelines
Apply active listening and empathy in sensitive situations
Follow defined procedures and scripts to ensure regulatory and safety standards.

Fulltime

E-Commerce Customer Service Agent with Dutch

Our client, a rapidly expanding international company, is establishing a new HUB...

Location

Spain , Barcelona

Salary:

Not provided

Babel Profiles

Expiration Date

Until further notice

Requirements

Native level of Dutch
Full professional level of English
Outstanding verbal and written skills
Warm, empathetic approach with a genuine passion for helping others
Strong orientation towards customer satisfaction, with the ability to prioritize tasks effectively
Good listener who excels in teamwork and enjoys working collaboratively
Not afraid to ask questions, and bring forward new ideas

Job Responsibility

Be the First Point of Contact: Engage with customers via phone (80%), email, and chat, providing prompt and effective support
Deliver Outstanding Service: Ensure a top-notch customer experience with a strong emphasis on quality and satisfaction, specifically for the Dutch market
Manage Customer Interactions: Efficiently register customer data, process orders, coordinate shipments, handle returns, and manage warranty claims using our CRM system
Stay Informed: Keep up-to-date with our company’s products to provide accurate and helpful information

What we offer

Competitive Salary
Hybrid working model
Ability to work remotely from Europe (1 month per year)
Personal and professional growth opportunities
Unlimited access to our online learning platform for continuous development
Transportation allowance (after 6 months)
Private medical insurance (after 6 months)

Fulltime

Customer Service Agent

At Mercell, we’re on a mission to revolutionize public procurement by making it ...

Location

Salary:

Not provided

Mercell

Expiration Date

Until further notice

Requirements

Proven experience (ideally 2+ years) in customer service, support, helpdesk, or a similar client-facing role
Strong communication skills with the ability to explain technical topics clearly and simply
Structured and organized approach to successfully navigate multiple priorities simultaneously
Problem-solving mindset and ability to stay calm under pressure
Comfortable working with support systems, CRM tools, and digital platforms
Fluency in English and at least one of the following languages: Swedish, Norwegian, Danish, Dutch, German, Finnish (depending on market)

Job Responsibility

Provide first-line support via phone, email, and digital channels to customers across different markets
Investigate platform-related issues and guide customers through solutions clearly and efficiently
Ensure accurate case documentation and follow-up in CRM/support systems
Escalate complex issues appropriately while maintaining ownership of customer communication
Contribute to maintaining high customer satisfaction and service level targets (SLAs)
Identify recurring issues and proactively share feedback internally to improve product and processes
Support onboarding and basic product guidance for new customers where relevant

What we offer

Hybrid work to support work-life balance
Health and insurance plans (may differ per country/office)
Pension plans
Paid parental leave
Social happenings
Competitive salary packages

Fulltime

Service Desk Agent Dutch and English

The Service Desk Agent advises and assists users over the phone and electronical...

Location

Morocco , Casablanca

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

University education, preferably technical degree or Microsoft certifications
Up to two years’ experience that shows good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications
Experience of providing remote IT support
Excellent communication and customer service skills
Fluency in Dutch and English Languages
Flexibility to work shifts if required.

Job Responsibility

Identify issues, investigate root causes and recommend solutions to reported problems
Provide technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail
Screen, refer and diagnose internal inquiries and work requests relating to PC maintenance
May prepare help desk incident reports and assist in hardware and software evaluation
Participate in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.

What we offer

Comprehensive, locally competitive benefits package

Fulltime

Customer Experience Agent

The Customer Experience team is responsible for driving the best possible user e...

Location

Ireland , Dublin

Salary:

35000.00 - 42500.00 EUR / Year

Whatnot

Expiration Date

Until further notice

Requirements

2+ years of support experience handling email and/or chat services
Weekend availability required
Fluent in English
Secondary language preferred, in particular French, German, or Dutch
Understanding of Ecommerce and Marketplace operations
Experience with Customer facing systems like Zendesk, Kustomer, or Intercom
Obsession with customers / being customer first / serving customers
Proactive problem-solver and process-improver
Bachelor's degree preferred
Previous start-up experience is a plus

Job Responsibility

Interact with buyers and sellers with a customer first attitude ensuring a positive experience
Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner
Become an expert in the Whatnot product, processes and systems to drive positive outcomes for our users
Work with other departments to troubleshoot, research and resolve open questions
Seek out opportunities to eliminate repeat contacts and improve the overall customer experience

What we offer

Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Pension plans internationally

Fulltime

Service Desk Agent with Dutch

Location

Romania , Bucharest

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Fluency in Dutch
Good command of English
Excellent communication and customer service skills
Awareness of Microsoft Operating Systems local and remote administration and Microsoft Office family applications
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
Flexibility to work shifts if required (M-F business hours – no night or weekend shifts)

Job Responsibility

Manages customer interactions & records reported issues in the ITSM
Identifies issues, apply fixes and investigate root causes using internal instructions
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

Fulltime

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Customer Support Agent - Dutch

Job Description

Job Responsibility

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