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Randstad Logo Randstad · Customer Service

Customer Support Agent - Dutch Speaker

Portugal, Lisboa · Job Posted May 30, 2026
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Job Description

We're on the hunt for a Dutch-speaking Customer Support Agent to join our client, a leading financial technology company specializing in online payment services. If you're passionate about providing top-notch support and thrive in a dynamic environment, this work-from-home opportunity is for you!

Job Responsibility

  • Delivering exceptional support to Dutch-speaking customers through phone, chat, and email
  • Accurately documenting all customer interactions, resolutions, and necessary follow-ups within the CRM system
  • Applying your knowledge of digital wallet products to efficiently troubleshoot issues and resolve customer concerns

Requirements

  • Fluency in Dutch (written and spoken) is essential
  • 1 year of experience working in a fast-paced, team-based retail, hospitality, or customer service environment (preferred)
  • Experience in an internet company, the financial services industry, or as a transaction processor (preferred)
  • Strong attention to detail and excellent organizational skills
  • Strong working knowledge of PC-based internet and software applications

Nice to have

  • 1 year of experience working in a fast-paced, team-based retail, hospitality, or customer service environment
  • Experience in an internet company, the financial services industry, or as a transaction processor
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