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Do you speak fluent Dutch and have a good command of English? Do you enjoy helping people in their daily lives and the healthcare field? We have the perfect job opportunity for you!
Job Responsibility:
Provide customer care and technical assistance for medical devices, ensuring accurate order management and empathetic support to patients across European markets
Deliver technical support and troubleshooting for medical diabetes devices and accessories
Assist patients with product usage through multichannel support (calls, email, chat, SMS)
Manage order intake, renewals, and documentation in compliance with guidelines
Apply active listening and empathy in sensitive situations
Follow defined procedures and scripts to ensure regulatory and safety standards.
Requirements:
Native or near-native Dutch skills (spoken and written)
Good communication in English
Passion for customer service and helping others
Problem-solving mindset and cool under pressure
A team player with a proactive and resilient attitude.