Customer Support Agent

New

Technical Customer Support Agent

To serve as the primary gateway for our customers, providing unparalleled suppor...

Location

United States , Milwaukee

Salary:

40000.00 - 52000.00 USD / Year

Formlabs GmbH

Expiration Date

Until further notice

Requirements

1+ years of customer service (contact center, field services), education (early ed teachers) or hardware support experience
High School degree or equivalent
Strong written and verbal empathetic communication skill

Job Responsibility

Accept and work on customer cases through multiple channels, including email and phone conversations with our customers
Respond within the published Service Level Agreements, and promise to our customers
Log all contacts in cases and provide technical support, diagnosis, and customer education opportunities in an effort to keep them printing and machines working, towards issue resolutions
Dispatch replacement parts, hardware, and software, along with instructions and guidance per business guidelines
Work with Services peers and Formlabs teams to be the voice of the customer on software and hardware-related feedback
Learn our products, and print for yourself and for our customers

What we offer

Robust equity program to build future wealth through RSUs
Comprehensive healthcare coverage (Medical, Dental, Vision)
401K matching and access to financial advisors
Generous paid Parental Leave (up to 16 weeks)
Tenure-based paid Sabbatical Leave (up to 6 weeks)
Flexible Out of Office Plan – Take time when you need it
Ample on-site parking & pre-tax commuter benefits
Healthy on-site lunches, snacks, beverages, & treats
Regular sponsored professional development opportunities
Many opt-in culture events across our diverse community

Fulltime

New

Technical Customer Service Agent

To serve as the primary gateway for our customers, providing unparalleled suppor...

Location

United States , Milwaukee

Salary:

40000.00 - 52000.00 USD / Year

Formlabs GmbH

Expiration Date

Until further notice

Requirements

1+ years of customer service (contact center, field services), education (early ed teachers) or hardware support experience
High School degree or equivalent
Strong written and verbal empathetic communication skill

Job Responsibility

Accept and work on customer cases through multiple channels, including email and phone conversations with our customers
Respond within the published Service Level Agreements, and promise to our customers
Log all contacts in cases and provide technical support, diagnosis, and customer education opportunities in an effort to keep them printing and machines working, towards issue resolutions
Dispatch replacement parts, hardware, and software, along with instructions and guidance per business guidelines
Work with Services peers and Formlabs teams to be the voice of the customer on software and hardware-related feedback
Learn our products, and print for yourself and for our customers

What we offer

Robust equity program to build future wealth through RSUs
Comprehensive healthcare coverage (Medical, Dental, Vision)
401K matching and access to financial advisors
Generous paid Parental Leave (up to 16 weeks)
Tenure-based paid Sabbatical Leave (up to 6 weeks)
Flexible Out of Office Plan – Take time when you need it
Ample on-site parking & pre-tax commuter benefits
Healthy on-site lunches, snacks, beverages, & treats
Regular sponsored professional development opportunities
Many opt-in culture events across our diverse community

Fulltime

To reinvent an industry, you have to build the best team. Join Formlabs if you w...

Location

Japan , Tokyo

Salary:

Not provided

Formlabs GmbH

Expiration Date

Until further notice

Requirements

Are business-fluent in spoken and written Japanese and English
Experienced in electronic and mechanical product servicing process with strong hands-on ability
You care about customers and are a communication expert
Like to demonstrate expertise and are capable of leading the customer to a resolution
Know how to avoid or solve conflicts and have great analytical skills
Are good in administrative tasks and are not afraid of long to-do lists

Job Responsibility

Support users in learning the ins and outs of 3D printing via phone and email
Can go on-site fix missions to fix critical hardware issues
Make our business partners an expert in our product
Keep customers ridiculously happy
Feed customer reports back to our international engineering team

What we offer

An inclusive work environment with inspiring colleagues
An exceptionally fast growing company in a highly disruptive industry
Shares in the company for full-time employees
Unlimited 3D prints