Customer Support Advocate

Quadient delivers exceptional experiences with passion. We continually strive to innovate and reimage something new that inspires and motivates people to exceed expectations. Our business success is underpinned by the trust that our clients invest in our products and in our commitment to delivering the very best solutions. This trust is earned by great people doing a great job. We call it: The Power of You. In short, the Quadient Customer Support Advocate is responsible for handling inbound inquiries from internal/external customers, dealers, and field service offices. These calls will vary between: dispatching, repair questions, detailed problem resolution through troubleshooting equipment, postage and supply support, billing inquiries, and the resolution, review, and explanation of contractual agreements as well as other various requests. Our top-notch Customer Support Advocates are highly emotional intelligent, possess the initiative to seek and embrace change, passionate about helping others, remain flexible/adaptable as the business needs require, proficient in problem-solving, able to improve the company by establishing and achieving goals, use a style of communication that is open and honest, and represent our organizational core values in every interaction.