CrawlJobs Logo

Customer Support Advocate

hootsuite.com Logo

Hootsuite

Location Icon

Location:
Romania , Bucharest

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

We’re looking for a Customer Support Advocate to help us support our customers by providing a world class service within our SLAs using a passionate and positive approach to the job as well as in-depth process and product knowledge. You’ll be working with Hootsuite Ecommerce customers to provide timely and accurate customer support through great customer service. This is a hybrid role and is open to applicants located within commuting distance of Bucharest, Romania. In this role, you will report to the Team Lead, Customer Support.

Job Responsibility:

  • Assist our customers with prompt, friendly and accurate help through any medium or channel (including email, phone, chat, social and public forums)
  • Troubleshoot reported issues or queries in detail to diagnose and differentiate between product and non-product issues in order to provide accurate, valid and complete information to our customers
  • Identify and promote opportunities for cross/up-sell or churn prevention and guide customers to the best overall solution for them to maximize the value of Hootsuite
  • Communicate in an open, engaging and helpful tone across all channels including email (tickets), chat, phones and social media (Twitter, Facebook)
  • Tailor communication style and troubleshooting delivery to match knowledge or skill level of customer
  • Identify and surface trends of customer or product issues with a focus on potential solutions
  • Maintain a focus on excellence by meeting or exceeding KPI’s monthly/quarterly targets including Quality Assurance (QA), Customer Satisfaction (CSAT), productivity (solves/ATHT), Customer First Proactive Outbound Calls, Adherence, Occupancy
  • Perform other related duties as assigned

Requirements:

  • Fully fluent in English
  • Proven experience with Contact Center / Help desk ticketing/ communication technology platforms [e.g., Zendesk, SnapEngage]
  • Knowledge of the social networking industry and social analytics
  • Experience with and knowledge of social media, including Hootsuite or other management tools
  • Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
  • Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
  • Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs
  • Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
  • Perseverance: pursues everything with energy, drive, and a need to finish—doesn’t give up
  • Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems
  • Self Development: is personally committed to, and actively works to continuously improve
What we offer:
  • health insurance including medical, dental, vision, life/disability insurances
  • Employee and Family Assistance Program
  • group RRSP plan with a company match of up to 4% of base salary
  • 401k Plan with a company match (up to 4% of base salary)
  • Global Parental Leave: all permanent employees, including birthing, non-birthing and adoptive parents, who have been employed by Hootsuite for a minimum of 12 months are eligible for 26 weeks of full and partially paid leave in accordance with local government regulations

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Hootsuite - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Customer Support Advocate

Direct Customer Advocate

Customer Advocates assist and support Atlassian customers by providing an incred...
Location
Location
United States , Austin
Salary
Salary:
32.36 - 51.97 USD / Hour
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 1.5 years in role required before exploring other opportunities
  • experience delivering top-notch customer service across multiple communication channels by email, phone, or chat
  • ability to communicate technical issues in non-technical terms using positive language
  • skills to adapt to changes in schedules and demands
  • ability to juggle tasks while being meticulous to detail and providing high-quality service
  • maintaining positivity and prioritizing urgency in support responsibilities
  • ability to switch between functions efficiently
  • knowledge of Atlassian products, Salesforce experience, and previous support experience providing billing and account management support (nice to have).
Job Responsibility
Job Responsibility
  • Provide customer service for billing, troubleshooting, and account management by email, chat, or phone
  • serve exceptional customer service to ensure high satisfaction
  • improve support experience for other advocates and customers by using feedback to enhance internal processes and automation
  • work with remote teams and other departments for a smooth customer experience
  • embody the value of 'Don’t #@!% the customer'
  • acquire knowledge of new systems, products, and processes
  • use Atlassian products to gain valuable skills that can be used across the company.
What we offer
What we offer
  • Health and wellbeing resources
  • paid volunteer days
  • access to equity and bonus programs.
  • Fulltime
Read More
Arrow Right

Partner Customer Advocate

Partner Customer Advocates assist Solution Partners and Resellers by addressing ...
Location
Location
Philippines , Manila
Salary
Salary:
Not provided
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 1.5 years in role experience
  • Excellent customer service skills across multiple communication channels (email, phone, chat)
  • Ability to adapt to changes in schedules and demands
  • Effective use of positive language to communicate technical issues in non-technical terms
  • Capability to prioritize urgency and execute support responsibilities carefully.
Job Responsibility
Job Responsibility
  • Provide customer service for billing, troubleshooting, and account management by email, chat, or phone
  • Serve exceptional customer service to ensure high satisfaction
  • Improve support experience for other advocates and customers by using feedback to enhance internal processes, and automation
  • Work with remote teams and other departments for a smooth customer experience
  • Embody the value of 'Don’t #@!% the customer'
  • Acquire knowledge of new systems, products, and processes
  • Use Atlassian products to gain valuable skills applicable across the company.
What we offer
What we offer
  • Health and wellbeing resources
  • Paid volunteer days
  • Other perks designed to support employees and their families.
  • Fulltime
Read More
Arrow Right

Customer Support Team Lead

The Support Lead is a new role within Lightyear and will oversee the Support & P...
Location
Location
Estonia , Tallinn
Salary
Salary:
Not provided
lightyear.com Logo
Conclusive Financial
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years’ experience in customer support or operations, ideally in a regulated financial firm or fintech
  • Proven experience leading and developing support or operations teams
  • Strong grasp of KPIs, performance tracking, and continuous improvement
  • Solid understanding of customer operations and related areas like KYC, KYB, FinCrime, Product, and Compliance
  • Hands-on experience streamlining workflows, reducing contact volumes, and improving efficiency
  • Skilled in using data and dashboards to identify issues and drive better outcomes
  • Experience with quality reviews, coaching, and feedback loops
  • Comfortable working cross-functionally to align processes and priorities
  • Strong operational judgment with attention to accuracy, speed, and customer impact
  • Curious, proactive mindset focused on scalable, customer-centered solutions
Job Responsibility
Job Responsibility
  • Lead, coach, and inspire the Support team to deliver exceptional customer experiences
  • Build a collaborative, accountable, high-performance culture
  • Create clarity in expectations, KPIs, and success metrics for the team and individual contributors
  • Perform regular 1:1s, team ceremonies and performance reviews when needed, providing structured feedback and clear paths for growth
  • Support career development and internal progression through mentoring, skill-building, and recognition
  • Oversee daily support and payment operations for accuracy, empathy, and compliance
  • Manage core metrics: response time, first touch resolution rate, and customer satisfaction
  • Implement new operational efficiency and quality frameworks with trackable performance KPIs that build accountability and trust
  • Drive efficiency and contact reduction through root-cause analysis and process improvement
  • Partner with Product, Engineering, and Compliance to create scalable, seamless customer journeys and drive tangible improvements to customer outcomes
What we offer
What we offer
  • A competitive startup package with stock options that vest monthly after a one-year cliff
  • Brand new office in Tallinn (Kalamaja)
  • Flexible working hours
  • A flexible approach to working remotely (2 remote days per week)
  • Private health insurance
  • All the usual office facilities, including free tea, coffee & snacks
  • Dog-friendly office
  • Bike parking and showers
Read More
Arrow Right

Customer Technical Support

You will operate as a first interface with Adyen’s merchants across the globe. A...
Location
Location
Mexico , Mexico City
Salary
Salary:
Not provided
adyen.com Logo
Adyen
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 4 years of experience as a Customer Technical Support or equivalent, with exposure to payments or financial products
  • Strong finance and analytical skills and can easily get familiar with internal accounting systems
  • Affinity with API's, Postman, with internet technologies and knowledge of technical processes (think HTML / JavaScript / Scripting)
  • Excellent written and verbal communication skills in English
  • Available to work in person on Paseo de La Reforma/ Mexico City
  • Strong communication skills and are not afraid of being in direct contact with merchants
  • Make quick informed decisions under pressure and prioritize appropriately based on urgency, necessity and both internal and external requests
  • Self-driven, flexible and have the ability to maintain high levels of productivity with minimal supervision
  • taking accountability for your work and results delivered
  • Previous exposure to environments rich in uncertainty and a resulting track record of successfully dealing with ambiguity
Job Responsibility
Job Responsibility
  • Be the first point of contact for merchants and commercial teams for financial related issues (reconciliation, payouts, payments settlements, payment status amongst others)
  • This means reactive/proactive communication in Spanish and English with merchants both via email and on the phone
  • Educate and advise merchants’ financial teams on how to best gain value from our platform, financial products and features
  • Receive and analyze merchant pain points and work closely with Adyen’s Finance Product and Development teams to improve or build new products to facilitate merchant’s operations
  • Be a key source of knowledge on the Adyen platform and APIs, industry-standard integration methods and best practices
  • Responsible for the merchants’ full lifecycle (integration, expansion and operational excellence)
  • Be an internal product advocate, track product processes and contribute to the platform feeding back feedback and issues you get back from merchants
Read More
Arrow Right

Customer Advocate, Partner

Atlassian is looking for a Customer Advocate to assist and support customers by ...
Location
Location
Philippines , Manila
Salary
Salary:
Not provided
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 1.5 years in role required before exploring other opportunities at Atlassian
  • wealth of experience delivering top-notch customer service across multiple communication channels by email, phone, or chat
  • accomplished in positive language to communicate technical issues in non-technical terms
  • ability to adapt to changes in schedules and demands
  • capacity to juggle tasks while focusing on detail and providing high-quality service
  • belief in maintaining positivity for excellent customer service
  • ability to prioritize urgency and ensure careful execution in all support responsibilities
  • ability to provide product and service information, answer questions, and resolve issues
  • flexibility to switch between functions.
Job Responsibility
Job Responsibility
  • Provide customer service for billing, troubleshooting, and account management by email, chat, or phone
  • serve exceptional customer service to ensure high satisfaction
  • improve support experience for other advocates and customers by using feedback to enhance internal processes and automation
  • work with remote teams and other departments for a smooth customer experience
  • acquire knowledge of new systems, products, and processes
  • use Atlassian products to gain valuable skills.
What we offer
What we offer
  • Health coverage
  • paid volunteer days
  • wellness resources.
  • Fulltime
Read More
Arrow Right

Customer Advocate

Customer Advocate role at Atlassian, supporting AMER region remotely with workin...
Location
Location
Philippines , Manila
Salary
Salary:
Not provided
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 1.5 years in role required before exploring other opportunities at Atlassian
  • wealth of experience delivering top-notch customer service across multiple communication channels such as email, phone, or chat
  • ability to communicate technical issues in non-technical terms using positive language
  • adaptiveness to changes in schedules and demands
  • ability to juggle tasks while focusing on detail and providing high-quality service
  • commitment to maintaining positivity for excellent customer service
  • ability to prioritize urgency and ensure careful execution in support tasks
  • experience providing product and service information, answering questions, and resolving issues
  • flexibility and ability to switch between functions for success
Job Responsibility
Job Responsibility
  • Provide customer service for billing, troubleshooting, and account management by email, chat, or phone
  • serve exceptional customer service to ensure high satisfaction
  • improve support experience by enhancing internal processes and automation based on feedback
  • work with remote teams and other departments for smooth customer experience
  • embody the values of customer-first mindset
  • acquire knowledge of new systems, products, and processes
  • use Atlassian products to gain skills that can be used across the company
What we offer
What we offer
  • Health coverage
  • paid volunteer days
  • wellness resources
  • variety of other perks and offerings to support employees and their families
  • Fulltime
Read More
Arrow Right

Customer Support Engineer

VAST Data is looking for a Customer Support Engineer to join our growing team! T...
Location
Location
United States , Utah
Salary
Salary:
Not provided
vastdata.com Logo
VAST Data
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Overall 5+ years of experience in customer-facing, pre-sale/post-sale positions working with complex storage solutions
  • Ability to manage own time and case load with rapidly changing priorities
  • Extensive knowledge and experience in the enterprise IT infrastructure, networking and storage space is required, along with a broad understanding of the enterprise software world
  • Knowledge and working experience in common Linux system administration tasks and Linux OS in general
  • Good understanding of networking, and working experience with network configurations on Linux and network troubleshooting
  • Scripting and programming - bash scripting is required
  • must be familiar with one or more other programming language
  • Significant experience required in the areas of file systems and scale-out NAS Implementation
  • Excellent business written and verbal communication and presentation skills
  • MS or B.Sc. in CS, CE, EE or related fields
Job Responsibility
Job Responsibility
  • Build trusted customer relationships based on your customer-first mindset, technical excellence and command of VAST product
  • Respond to technical support issues quickly, working hands-on-keyboard to solve or escalate the issues while being highly communicative
  • Complete daily technical operations as needed for the customers, working technical issues to full resolution and closure
  • Perform and support field services for customers: installations, upgrades, break-fix and expansions as needed
  • Submit and manage Feature Requests and/or Bugs into product marketing and development teams
  • Advocate for the priorities of your assigned accounts and continuously track and follow up on bugs, feature requests and escalations
  • Identify opportunities to provide continuous improvement for customers to ensure full adoption and usage of VAST products
  • Support and guide VAST data account teams on account technical status and activities
  • Manage workload to balance meeting KPIs and VAST SLAs with ensuring customer happiness and satisfaction
  • Fulltime
Read More
Arrow Right

English Customer Support Representative

Helpware is looking for a fantastic Customer Service Representative to join our ...
Location
Location
Georgia , Tbilisi
Salary
Salary:
Not provided
helpware.com Logo
Helpware
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Prior experience in customer service working across multiple channels is a must
  • Prior experience working with highly demanding customers and British services is needed
  • A solid understanding of IT and Microsoft Office
  • Excellent oral and written English communication skills
  • Readiness, flexibility, and previous experience to work 8 hours work shift+1h break on late shifts and weekends
Job Responsibility
Job Responsibility
  • You will be fully accountable for solving customers’ problems, particularly ensuring that buyers receive their tickets on time and sellers are paid on time
  • You will advise customers, both buyers and sellers, with guarantees, fulfillment assistance, refunds, payments, purchases, listing tickets, questions about the site, account issues, venue information, etc
  • You will be responsible for maintaining your and your team's performance metrics at a high level
  • You will act as a community advocate for our Client’s partners and ensure the best representativity of their brand
What we offer
What we offer
  • Medical insurance after the trial period
  • English classes
  • Corporate training and parties
  • A comfortable office in the center of Tbilisi
  • Equipment provided for work
  • Opportunities for professional development and career growth
  • Bonuses and motivation systems
  • Fulltime
Read More
Arrow Right