Customer Support Advisor

• Deliver exceptional customer service and support to online, Cookery School, and Café Tea Room customers
• Process orders by phone and email, providing advice on products and services as required
• Deal with any queries, taking ownership and resolving issues efficiently and professionally, ensuring the best possible outcome for our customers

• Some experience of delivering exceptional customer service over the telephone and email or face to face
• Excellent telephone manner
• Proactive approach and excellent team player
• Strong communication skills - both oral and written
• Ability to work well in a team environment
• Experience of working to and achieving targets
• Excellent IT skills and experience of Microsoft Office including Word, Excel, Outlook and ideally knowledge of Zendesk and Magento (not essential)

Knowledge of Zendesk and Magento

• Free meals, drinks and snacks while at work
• Discretionary quarterly profit-share bonus
• Holiday allowance with the option to buy and (in some cases) sell additional days
• Company-wide employee discounts
• Access to our health cash plan
• Wellbeing support
• Company funded counselling
• Enrolment in the company pension
• Range of development opportunities
• External training programmes
• Apprenticeships
• Internal 1:1 coaching schemes