Customer Support Advisor Job at Trostan Dene (Haslingden)

Customer Support Advisor

Customer Support Advisor | North Baddesley | £13.03 per hour + Free Parking + Fr...

Location

United Kingdom , North Baddesley

Salary:

13.03 GBP / Hour

workshop recruitment

Expiration Date

Until further notice

Requirements

Previous experience in a customer service or customer support role
Strong communication skills across multiple channels
Excellent attention to detail and organisational skills
Ability to follow processes accurately and consistently
Positive, enthusiastic, and self-motivated attitude
Strong problem-solving skills and customer-focused approach
Comfortable working in a fast-paced environment
Confident using computer systems and digital platforms

Job Responsibility

Respond to customer enquiries through phone, email, text support, social media, and digital ticketing systems
Deliver accurate and professional solutions to customer queries
Process returns, exchanges, and customer requests in line with company procedures
Update and maintain customer records accurately
Work collaboratively with internal teams to resolve issues quickly
Support continuous improvements in customer satisfaction and service delivery
Ensure all enquiries are managed within agreed service levels

What we offer

Free Parking
Free Refreshments
Casual Dress

Fulltime

Customer Support Advisor

Company specialized in the design and manufacture of digital products for the he...

Location

Spain , Madrid

Salary:

Not provided

Bo Growth

Expiration Date

Until further notice

Requirements

Experience in a customer-facing, support, or service-oriented role
Experience working with CRM systems (HubSpot or similar)
Fluent using Microsoft Excel (data entry, data quality, basic analysis)
Familiarity with technical support processes, configuration workflows, or operational systems (training provided where needed)
Strong organisational skills, with the ability to prioritise, multitask, and manage a varied workload
Excellent written and verbal communication skills and client-oriented ability
Fluent English (C1 level or equivalent).

Job Responsibility

Provide first-line technical support for customers: Log, manage, and track customer tickets and actions via phone and email using the company's systems and CRM (e.g. HubSpot)
Coordinate and document the customer onboarding process
Keep customers informed of progress, resolutions, and next steps in a clear, respectful, and accessible manner
Monitor customer health, onboarding trackers, and service indicators, escalating risks where appropriate
Follow established processes for logging, escalating, and resolving issues, while proactively identifying opportunities for improvement
Maintain accurate, auditable records across CRM systems, cloud portals, and internal databases
Support configuration activities, firmware updates, fleet changes, and ongoing configuration documentation
Collate technical information (e.g. logs, device data) to support investigations, warranty returns, and issue resolution
Collaborate closely with internal teams (Technical, Operations, Product, Sales) to ensure customer needs are fully met and create and maintain clear, accessible documentation and guidance for customers and internal teams
Support the Managing and Sales Directors with administrative and coordination tasks.

What we offer

An opportunity to join a company that is breaking into new markets
An opportunity for career advancement to higher-level roles
Working with international teams
Be part of a close-knit company with a strong social culture.

Fulltime

Customer Support Advisor

Brook Street is working with a leading Belper based boiler company looking for e...

Location

United Kingdom , Belper

Salary:

Not provided

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Proven customer service experience
GCSE Grade 4 or equivalent in English
Good knowledge of Microsoft applications and web-based platforms
Previous contact centre experience is preferred but not essential

Job Responsibility

Provide expert technical advice and solutions to Gas Safe registered engineers as part of the Service Technical team
Troubleshoot and resolve technical issues, offering timely and efficient solutions to maintain project progress
Assist in the development and implementation of technical projects, contributing valuable insights and guidance
Develop and maintain technical documentation, conduct training sessions, and stay updated on industry trends

What we offer

Comprehensive Training: 4-week training program
Annual Bonus: A bonus scheme based on performance
Annual Leave: 25 days of annual leave
Pension Scheme: Company contributes 7%, and employees pay 1%
Employee Assistance Programme: Support for personal and professional matters
Health Benefits: Free flu jabs and eye tests
On-Site Amenities: Subsidised bistro and coffee shop
Employee Benefits Hub: Access to additional discounts and offers

Fulltime

Customer Support Advisor

Quinyx is looking for a First Line Customer Support Advisor to be the friendly v...

Location

Sweden , Stockholm

Salary:

Not provided

Quinyx

Expiration Date

Until further notice

Requirements

Fluent in Swedish
Fluent in English
Service-oriented with a customer-focused mindset
Analytical and a “people person” with a great, humble attitude
Self-motivating with the ability to multitask, prioritise, and strong time management skills
A true team player with a willingness to share knowledge and experience
Strong written and verbal communication skills

Job Responsibility

Providing first-line technical support to all international Quinyx customers mainly via phone and email
Use troubleshooting experience and available resources to resolve customers' issues
Report on and follow up on any defects that are found
When necessary, escalate issues to RnD and Second Line
Develop strong relationships with internal departments and communicate with people at all levels of the organisation
Support other parts of the organisation with questions about Quinyx’s products and customers

What we offer

Flexible work hours and a hybrid setup with at least 2 days from the office
Enhanced vacation allowance
Gym membership contribution
Health insurance
Pension plan
On-market pay
A truly international team with colleagues from all over the world
A flexible and hybrid-friendly work culture
Opportunities to grow, take ownership, and make a real impact
An open, inclusive, and fun environment where your ideas matter

Customer Support Advisor

Our client is looking for Customer Support Advisors with a track record of deliv...

Location

United Kingdom , Romsey

Salary:

25000.00 GBP / Year

workshop recruitment

Expiration Date

Until further notice

Requirements

Track record of delivering high-quality Customer Service
Experience ideally online and over the phone
Comfortable in a fast-paced environment

Job Responsibility

Help resolve enquiries for both potential and existing customers across a range of channels, including Phone, Text

Customer Support Advisor

Brook Street is working with a leading Belper based boiler company looking for e...

Location

United Kingdom , Belper

Salary:

Not provided

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Proven customer service experience
GCSE Grade 4 or equivalent in English
Good knowledge of Microsoft applications and web-based platforms
Previous contact centre experience is preferred but not essential

Job Responsibility

Provide expert technical advice and solutions to Gas Safe registered engineers as part of the Service Technical team
Troubleshoot and resolve technical issues, offering timely and efficient solutions to maintain project progress
Assist in the development and implementation of technical projects, contributing valuable insights and guidance
Develop and maintain technical documentation, conduct training sessions, and stay updated on industry trends

What we offer

Comprehensive Training: 4-week training program
Annual Bonus: A bonus scheme based on performance
Annual Leave: 25 days of annual leave
Pension Scheme: Company contributes 7%, and employees pay 1%
Employee Assistance Programme: Support for personal and professional matters
Health Benefits: Free flu jabs and eye tests
On-Site Amenities: Subsidised bistro and coffee shop
Employee Benefits Hub: Access to additional discounts and offers

Fulltime

Customer Support Advisor - German Speaker

Do you like technology and are interested in working in this area? Do you have e...

Location

Portugal , Lisboa

Salary:

Not provided

Randstad

Expiration Date

Until further notice

Requirements

Be fluent in German (native level, or near-native C2)
Good command of English (mininum B2 level)
Previous experience in sales, ideally in a contact center environment
Experience in consumer electronics, technology retail is highly valued
Proven ability to identify customer needs, recommend complete solutions, handle objections and close sales confidently
Strong orientation towards KPIs such as client satisfaction, close rate, attach rate and quality
Excellent verbal communication, active listening and structured call control
Ability to navigate multiple systems, document accurately and work effectively in a fast-paced environment

Job Responsibility

Handle inbound customer contacts with the objective of identifying needs, recommending the most suitable solutions, and maximising conversion, average order value and accessory or service attach while delivering a premium customer experience
Have customer satisfaction as the main objective
Inform customers about the company's products and services, as well as their advantages

Online Customer Support Advisor

UK Build Supplies is part of the LBS Group targeting sales from DIY and trade ma...

Location

United Kingdom , Llansamlet

Salary:

24603.15 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience within a busy online customer service role
Experience of working quickly and accurately across Magento, Amazon / eBay platforms is an advantage
Excellent communication skills
both written and verbal, with an assertively confident telephone manner
Impeccable time keeping with ability to organise and prioritise when faced with multiple requests
Solution driven, able to adapt service approach to tailor to the customers’ needs
A high level of initiative, drive and ownership

Job Responsibility

Solve customer queries and complaints via telephone, email and marketplace resolution centres
Resolve any PayPal, eBay, Amazon and chargeback cases if they arise
Assist with ongoing development and implementation of internal CRM systems
Work closely with suppliers and couriers to query late deliveries or damages, raising claims were required
Enter third party courier collections and re-deliveries when issues arise
Handle customer returns, damages and refund accordingly on sales channels and the company sales software
Liaise with suppliers on quality or warranty issues
Communicate with customers about their orders, including any delays or changes in delivery timescales
Pinpoint and escalate any issues for concern and highlight any patterns in customer experience
Assist with placement of orders and any other activities determined to be reasonable for the role

What we offer

Profit Share Bonus Scheme
Online discount portal including money off retail brands and holidays
Employee Care Helpline and access to a digital GP
staff discount scheme
Death in Service benefit
formal training and career progression opportunities

Fulltime

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