Customer Support Advisor Job at Brook-St Hiredonline (Belper)

Sales & Customer Support Advisor

As a Sales & Customer Support Advisor, you'll be a key player in delivering exce...

Location

United Kingdom , Ilminster

Salary:

25000.00 - 27500.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Experience in a busy business environment, ideally in customer service or sales
Proficiency in Microsoft Excel and Outlook
Strong communication and relationship-building skills
Highly organised with a keen eye for detail

Job Responsibility

Managing customer enquiries, quotations, and orders using their CRM system
Supporting Area Sales Managers and Business Development teams with lead qualification and presentations
Coordinating deliveries and resolving any issues with empathy and professionalism
Handling post-order communications and documentation
Booking commissioning visits and warranty callouts
Providing product information and simple technical advice
Monitoring outstanding quotes and opportunities to maximise conversion

What we offer

Defined Contribution Pension: 5% employer / 5% employee contributions
Cycle to Work Scheme
Employee Assistance Programme
Corporate Gym Membership
Mental Health First Aiders on site
Free Life Assurance: 3x annual salary
Christmas Savings Club & Festive Activities
Employee Discount Platform: With local businesses

Fulltime

Customer Experience Advisor

Join our global team as a Customer Experience Advisor! Deliver exceptional servi...

Location

India , Bengaluru

Salary:

375000.00 INR / Year

Bark

Expiration Date

Until further notice

Requirements

Minimum 1 year of experience in a customer-facing role supporting international customers via phone and email
Experience with customer service software is a plus
we use Zendesk
Ability to build strong rapport quickly and confidently with customers
A driven self-starter, self-motivated with a great work ethic
Confident in handling diverse queries, able to easily adapt to any given situation
The ability to handle conflicts diplomatically and find resolutions that satisfy both the customer and Bark
Ability to multitask and appropriately prioritise, handling multiple email enquiries, calls, and admin
Exceptional attention to detail and follow-through
Have outstanding written and verbal communication skills in English, with attention to detail, and the ability to write confidently and accurately

Job Responsibility

Be the first line of communication for professionals and customers in UK & US
Handle inbound and outbound queries via phone, emails and chat from our valued professionals, ensuring each communication is positive, empathetic and solution-oriented
Identify sales opportunities and contribute to revenue growth by offering relevant services and upgrades
Be a product & customer expert, assisting new and existing professionals with any queries that they may have
Talk with prospective professionals, discussing the various benefits of Bark and how we can help them grow their business
Solve technical issues and support the development of our platform and products by providing vital feedback to the broader business
Work in line with performance metrics of the Global Customer Experience: Productivity and Quality of interactions, along with CSAT and Online Time

What we offer

5 days work week with 2 week-off days
Competitive salary: ₹3.75 LPA (plus sales commissions and shift allowances as applicable)
One-way cab facility
33+ paid days off annually
Quarterly team socials
Access to Learning & Development programs and personal L&D budget
An annual Learning & Development budget to spend on courses, training, or other resources that support your professional development
Access to Oliva, a leading mental health and wellbeing platform, offering personalised support when you need it
Insurances - Family Floater Mediclaim, Employee Personal Accident and Employee Term Life
Enhanced Cult.fit membership for all employees with access to mental health courses and fitness classes

Fulltime

Customer Support Representative Tier 2

We are seeking a Customer Support Representative Tier 2 – Premium & VIP Customer...

Location

Mexico , Guadalajara

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

Minimum 2 years in customer-facing roles (Concierge, VIP Support, Account Management, Hospitality, or similar)
Fluent in Spanish and English (C1/C2)
Experience working with premium, high-profile, or high-value customers
Experience with CRM tools and digital communication platforms
Background in eCommerce, hospitality, entertainment, or premium service environments (desired)
Exceptional communication and relationship-building abilities
Strong problem-solving mindset with autonomy and accountability
High attention to detail and ability to deliver premium service
Ability to multitask, prioritize, and work under pressure
Customer-centric, proactive, and solution-oriented

Job Responsibility

Act as the trusted advisor and single point of contact for VIP customers
Grow and nurture relationships to drive retention and loyalty
Deliver concierge-style, personalized support and proactive communication
Manage end-to-end customer journeys, including inquiries, special requests, and post-event follow-up
Anticipate customer needs and provide tailored solutions
Collaborate with internal teams (Operations, Payments, Logistics) to ensure seamless service delivery
Maintain ownership of assigned accounts with timely updates and resolutions
Represent the brand with professionalism, warmth, and premium-service standards

What we offer

Competitive salary
Hybrid work model
Company-provided equipment
Major Medical Insurance
Food vouchers

Fulltime

Customer Service Advisor

Part-time position offering opportunity to engage with customers while providing...

Location

United Kingdom , Hook

Salary:

14.00 - 17.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Excellent telephone manner and strong communication abilities
Proactive approach with ability to organise tasks effectively
Experience using Microsoft Office Suite, Sage, and ACT or similar databases
Conscientious approach to work with attention to detail
Capability to work collaboratively within a team

Job Responsibility

Receive and process sales inquiries and quotations
Develop and maintain strong relationships with customers
Maintain and update the CRM database
Work closely with Sales Office Manager and Directors to implement procedures
Develop deep understanding of products to deliver technical support
Foster relationships with other departments

What we offer

Flexible hours for work-life balance
Opportunities for professional development and skill enhancement
Supportive environment with friendly team
Impactful work in vital industry

Parttime

Customer Service Advisor

Join a small and friendly team of 5, where you will provide high standards of se...

Location

United Kingdom , Yeovil

Salary:

25500.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in a customer service environment is essential
Ability to work effectively under pressure and meet tight deadlines
Proficiency in computerised and manual systems
Excellent communication skills at all levels
Strong team player with the ability to work independently
Excellent interpersonal skills

Job Responsibility

Provide high standards of service and support to prospective, new, and existing customers over the telephone
Act as a key interface between the company and their customers, handling queries, orders, and complaints
Offer technical support and product sizing details
Notify customers and Key Account Managers about deliveries
Place and progress product orders
Perform general administrative duties, including price updates and posting sales leads

What we offer

Generous Holiday Allowance: Enjoy 26 days of holiday per year, plus bank holidays
Festive Break: Save 3-4 days for a well-deserved Christmas shutdown
Comprehensive Health Coverage: Benefit from critical illness cover, death in service protection, and company sick pay
Cycle to Work Scheme
Attractive Pension Plan: Secure your future with the pension plan, where the employer contributes 6% and the employee contributes 2%

Fulltime

Customer Experience Advisor

Join our global team as a Customer Experience Advisor! Deliver exceptional servi...

Location

India , Bengaluru

Salary:

350000.00 INR / Year

Bark

Expiration Date

Until further notice

Requirements

Excellent written and spoken English
Good knowledge about using a laptop/computer with above-average typing skills
Experience in an International process
Experience in handling both calls and emails

Job Responsibility

First point of contact for our professionals & customers
Be a product expert, assisting new and existing professionals with any queries that they may have
Responding to emails from our professionals and resolving their queries promptly
Replying to emails using the Zendesk ticketing system
Ability to handle unresolved questions from customers
To ensure satisfactory resolution of various issues
Ensuring high service delivery & customer satisfaction levels

What we offer

Performance-based bonus payouts and shift allowances (as applicable)
Two-way cab facility (For night shifts)
33+ paid days off annually
Quarterly team socials
Access to Learning & Development programs
Work with a collaborative and supportive team
Opportunities for career growth and advancement
Healthcare insurance for you, with the option to upgrade for family coverage

Fulltime

Bathroom Technical Support Advisor

As a Bathroom Technical Support Advisor, you'll be the go-to expert for customer...

Location

United Kingdom , Chard

Salary:

28000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Experience in bathroom installation, plumbing, or the KBB (Kitchen, Bedroom, Bathroom) industry
Strong communication and customer service skills
Ability to read and interpret technical drawings and documents
IT proficiency and familiarity with CRM systems
A proactive, detail-oriented, and customer-focused approach

Job Responsibility

Responding to technical enquiries via phone and email, offering expert advice on installation and product use
Investigating and resolving customer complaints and queries within set timescales
Producing 2D and 3D survey drawings using CAD software
Advising on product specifications and compatibility, including replacement parts
Supporting warranty claims and processing replacements in line with company policies
Coordinating service calls with field engineers and liaising with customers
Recording product issues and tracking resolutions using EFACS software
Supporting the wider Customer Service team with technical knowledge and daily tasks

What we offer

Generous Annual Leave: 25 days plus Bank Holidays, rising to 30 days with service
Secure Your Future: Life Assurance and General Income Protection Insurance
Peace of Mind: Company Sick Pay and Eye Care Assistance
Cycle Friendly: Bike to Work Scheme
Festive Break: Christmas Shutdown
Recognition & Rewards: Long Service Awards and Company Events

Fulltime

Customer Support Specialist

We are currently seeking Customer Support Specialists to join our Customer Suppo...

Location

Canada , Burnaby; Toronto; Calgary

Salary:

56000.00 CAD / Year

Clio

Expiration Date

Until further notice

Requirements

Bachelor’s degree (or an expected completion date no later than January 2026 if in your final semester)
Excellent analytical skills and impeccable verbal and written communication skills, with the ability to convey complicated technical concepts to non-technical audiences
Curiosity about law, tech, and AI, as well as an interest in leveraging technology to help people solve problems!
The desire to win (and have fun) as a member of a high performing team
A growth mindset and a sense of optimism and enthusiasm

Job Responsibility

Handling inbound support requests by phone (majority of our interactions), AI-enabled chat, and email with a focus on delivering exceptional customer experiences to legal professionals and their clients
Becoming a product expert
diagnosing, troubleshooting, and resolving product issues effectively
Serving as a trusted advisor
providing solutions and coaching that enables our customers to leverage Clio to do their work more efficiently
Identifying when a customer is a fit for an additional product or service, and connecting them with the appropriate team to learn more
Capturing customer feedback for our Product teams
Driving your career growth and development while Getting Better Every Day and contributing to a Win and Help Win culture

What we offer

Top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week
Flexible time off policy, with an encouraged 20 days off per year
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Fulltime

Customer Support Advisor

Brook-St Hiredonline

Location:
United Kingdom , Belper

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 04, 2026

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Brook-St Hiredonline

Location:United Kingdom , Belper

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:March 04, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:
United Kingdom , Belper

Category:
Customer Service

Contract Type:
Not provided

Job Posted:
March 04, 2026