Customer Support Advisor

• Providing first-line technical support to all international Quinyx customers mainly via phone and email
• Use troubleshooting experience and available resources to resolve customers' issues
• Report on and follow up on any defects that are found
• When necessary, escalate issues to RnD and Second Line
• Develop strong relationships with internal departments and communicate with people at all levels of the organisation
• Support other parts of the organisation with questions about Quinyx’s products and customers

• Fluent in Swedish
• Fluent in English
• Service-oriented with a customer-focused mindset
• Analytical and a “people person” with a great, humble attitude
• Self-motivating with the ability to multitask, prioritise, and strong time management skills
• A true team player with a willingness to share knowledge and experience
• Strong written and verbal communication skills

Bonus points if you’re equally comfortable talking APIs and people

• Flexible work hours and a hybrid setup with at least 2 days from the office
• Enhanced vacation allowance
• Gym membership contribution
• Health insurance
• Pension plan
• On-market pay
• A truly international team with colleagues from all over the world
• A flexible and hybrid-friendly work culture
• Opportunities to grow, take ownership, and make a real impact
• An open, inclusive, and fun environment where your ideas matter