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Customer Support Advisor

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Quinyx

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Location:
Sweden , Stockholm

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Quinyx is looking for a First Line Customer Support Advisor to be the friendly voice our customers reach when tech gets tricky. You’ll solve problems, answer questions, escalate the truly mysterious stuff, and generally save the day—mainly via phone and email. This role focuses on providing customer support to our Swedish and English-speaking customers. As a First Line Customer Support Advisor, you will be the primary point of contact for customers who speak Swedish or English. You will handle incoming inquiries, solve customers’ technical questions, and provide consistent and efficient support to our customer base.

Job Responsibility:

  • Providing first-line technical support to all international Quinyx customers mainly via phone and email
  • Use troubleshooting experience and available resources to resolve customers' issues
  • Report on and follow up on any defects that are found
  • When necessary, escalate issues to RnD and Second Line
  • Develop strong relationships with internal departments and communicate with people at all levels of the organisation
  • Support other parts of the organisation with questions about Quinyx’s products and customers

Requirements:

  • Fluent in Swedish
  • Fluent in English
  • Service-oriented with a customer-focused mindset
  • Analytical and a “people person” with a great, humble attitude
  • Self-motivating with the ability to multitask, prioritise, and strong time management skills
  • A true team player with a willingness to share knowledge and experience
  • Strong written and verbal communication skills

Nice to have:

Bonus points if you’re equally comfortable talking APIs and people

What we offer:
  • Flexible work hours and a hybrid setup with at least 2 days from the office
  • Enhanced vacation allowance
  • Gym membership contribution
  • Health insurance
  • Pension plan
  • On-market pay
  • A truly international team with colleagues from all over the world
  • A flexible and hybrid-friendly work culture
  • Opportunities to grow, take ownership, and make a real impact
  • An open, inclusive, and fun environment where your ideas matter

Additional Information:

Job Posted:
February 17, 2026

Work Type:
Hybrid work
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