Customer Support Advisor with Dutch & English

• Communicate with customers and partners using email, chat and phone
• Answer customer queries in a timely and professional manner
• Update information about restaurants in our system, e.g. opening hours, menus, etc.
• Resolve order-related issues and ensure timely order confirmation
• Collaborate with your teammates to ensure high-level customer satisfaction

• C1 written skills in Dutch, good command of English
• Passionate about delivering service excellence and achieving satisfaction
• Competent PC user with the ability to multitask/toggle between multiple systems
• Effective communicator (written & verbal) with an eye for detail and a resilient approach
• Embraces ownership and accountability
• Great teammate, willing to share and adopt ideas and best practices with professionalism and respect
• Experience in a customer-facing role is a plus

Experience in a customer-facing role

• Competitive salary
• 25 vacation days
• Long-term job security with a permanent contract
• 2 weeks of fully paid training
• Opportunity to work in a fast-growing global company
• Friendly and supportive work environment in our Sofia office
• Multinational environment with strong ties to Western corporate cultures
• Hybrid or remote working model
• Flexible shifts & taxi vouchers for late shifts
• Full- and part-time work: 8-, 6-, 4-hour daily shifts
• Premium health insurance with dental coverage
• Fantastic team & company events
• Budget for ordering lunches with our local brand
• Free coffee drinks and fruit in the office
• Opportunity for Multisport & Coolfit card, subsidized by the employer
• Employee Assistance Program with access to individual therapy sessions with psychologists
• Employee referral bonuses
• Internal learning and development portals with many training opportunities
• Diversity, inclusion, & belonging