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Randstad Logo Randstad · Customer Service

Customer Support Advisor - German Speaker

Portugal, Lisboa · Job Posted June 09, 2026
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Job Description

Do you like technology and are interested in working in this area? Do you have experience in customer support? Are you fluent in German with good knowledge English, curious by nature, eager to learn but also willing to share your knowledge? If you've always dreamed of joining a rapidly growing project, this offer is for you! Don't miss this opportunity, we look forward to meeting you!

Job Responsibility

  • Handle inbound customer contacts with the objective of identifying needs, recommending the most suitable solutions, and maximising conversion, average order value and accessory or service attach while delivering a premium customer experience
  • Have customer satisfaction as the main objective
  • Inform customers about the company's products and services, as well as their advantages

Requirements

  • Be fluent in German (native level, or near-native C2)
  • Good command of English (mininum B2 level)
  • Previous experience in sales, ideally in a contact center environment
  • Experience in consumer electronics, technology retail is highly valued
  • Proven ability to identify customer needs, recommend complete solutions, handle objections and close sales confidently
  • Strong orientation towards KPIs such as client satisfaction, close rate, attach rate and quality
  • Excellent verbal communication, active listening and structured call control
  • Ability to navigate multiple systems, document accurately and work effectively in a fast-paced environment

Nice to have

Experience in consumer electronics, technology retail is highly valued

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