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Customer Support Administrator

United Kingdom, Gateshead Employment contract 25000.00 - 26000.00 GBP / Year · Job Posted April 16, 2026
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Job Description

We're currently recruiting for a Customer Support Administrator to join a busy team based at head office in Team Valley. This is a fast-paced, customer and process-focused support role, where you'll play a key part in ensuring key account customers receive a smooth, efficient, and high-quality service from order through to delivery. You will be supporting the full end-to-end order process, working closely with internal teams and key account managers to ensure accuracy, compliance, and excellent customer communication throughout.

Job Responsibility

  • Processing quotations and sales orders accurately and efficiently
  • Updating systems including stock, pricing, customer records, and order progress
  • Coordinating transport and delivery instructions
  • Managing customer updates and reporting throughout the order lifecycle
  • Supporting debtor processes and ensuring invoice accuracy to avoid discrepancies
  • Ensuring all documentation is accurate, compliant, and correctly filed
  • Liaising with internal departments including Key Account Managers, transport, warehouse, and accounts
  • Escalating issues where required to ensure timely resolution

Requirements

  • Strong administration experience in a fast-paced environment
  • Confident communicator with a strong customer-focused approach
  • Excellent attention to detail and accuracy
  • Strong organisational and planning skills
  • IT literate, including Microsoft Office (particularly Excel)

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