Customer Support Administrator Job at Office Angels (Otley)

Software Product Customer Support Administrator

As the face of PEXA to our customers (Lenders & Law Firms), you are cheerful, po...

Location

United Kingdom , Leeds

Salary:

30000.00 - 35000.00 GBP / Year

PEXA UK

Expiration Date

Until further notice

Requirements

Previous experience in a customer focused support environment of a tech product
Polite, cheerful and articulate telephone manner
Strong time management and organisational skills
Strong communication skills, written, verbal and visual
Ability to self-motivate and work autonomously in a fast-paced environment

Job Responsibility

Manage customer queries, issues and interactions through to resolution within SLAs
Act as PEXA’s ‘Level 1’ incident management function
Log all contacts in our Service Platform (Salesforce)
Escalate any enquiry that cannot be immediately resolved
Monitor all escalated enquiries to ensure they are answered within Service Level Agreements (SLAs)
Educate customers on using our digital ‘Self-Service’ support functionality
Analyse queries received to identify continuous improvement enhancements, ideas and volume metrics
Carry out processing and due diligence, adhering to the defined ‘Subscriber Onboarding’ process & procedures
Manage and maintain subscriber records, from amendments to confirming regulatory obligations
Obtain the required data to set the initial Users’ up on the platform –Adhere to the defined ‘User Onboarding’ process & procedure

What we offer

Tailored personal and professional learning and development programs and tools
Holistic wellbeing support
Support for creating an ideal work/life blend

Fulltime

Temporary Customer Support Administrator

Join our team as a Temporary Customer Support Administrator in the renewable ene...

Location

United Kingdom , City of London

Salary:

13.85 - 14.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

A friendly and confident phone communicator
Previous experience in customer service and administration
Strong IT skills and keen attention to detail for accurate data entry
Organised, proactive, and able to thrive in a fast-paced environment

Job Responsibility

Making outbound calls to customers to arrange and confirm appointments
Handling incoming queries with professionalism and efficiency
Accurately updating customer records in the CRM system
Providing general administrative support to the wider team
Managing various tickets and escalating them as needed
Inbox management to ensure smooth communication flow

What we offer

Fantastic opportunity to gain valuable experience in a welcoming workplace
Inclusive environment that helps individuals thrive

Fulltime

Customer Support Administrator

This is an exciting opportunity for a motivated and organised individual with a ...

Location

United Kingdom , London

Salary:

30000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Confident communicator with a polite and professional phone manner
Assertive and proactive when coordinating with engineers and suppliers
Highly organised with the ability to multitask
Strong working knowledge of Outlook, Word, and Excel
Experience in a customer service or administrative role
Willingness to learn internal systems (full training provided)

Job Responsibility

Answer customer service calls and carry out initial diagnostics/problem-solving
Provide regular updates and build positive relationships with customers
Coordinate repair services and dispatch field engineers when needed
Track service and repair progress through to resolution
Administer and schedule UK installation projects
Prepare service and spare part quotations and customer invoices
Monitor weekly performance metrics and produce service reports
Support general office admin, such as ordering supplies and liaising with printers

What we offer

Private healthcare and pension after 3 months
Lunch provided daily
Early finish Fridays if the week's work is completed
Friendly, supportive team and excellent location

Fulltime

Customer Support Administrator

Office Angels are currently recruiting for a Customer Support Administrator for ...

Location

United Kingdom , Bagshot, Surrey

Salary:

12.50 - 13.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Exceptional customer service skills
Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organisational levels
Self-motivation, with the ability to confidently work, independently
The ability to build rapport and sustain good working relationships with wider team and key clients
Flexible, enthusiastic, and can do attitude

Job Responsibility

Deliver world class service through strong communication and problem solving
Manage & support allocated helpdesks
Prepare quotations and send them to customers
Promptly address and resolve customer enquiries, concerns, and issues
Raising Purchase Orders
Collaborate with internal teams to ensure timely and effective resolution of customer problems
To undertake any other duties that may be required within your area of your responsibility, and in relation to Key Accounts and Operations support tasks/ requirements

What we offer

Weekly pay
Up to 28 days annual leave
BOOST benefits portal with shopping discounts and utilities/restaurant/cinema vouchers

Fulltime

Temporary Customer Support Administrator

Office Angels are working with a valued client based in Consett who are seeking ...

Location

United Kingdom , Consett

Salary:

12.82 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Comfortable speaking on the phone and making outbound calls
Previous experience in customer service and administration
Confident using computer systems and inputting data accurately
Organised, proactive, and able to work well under pressure

Job Responsibility

Making outbound calls to customers to schedule and confirm appointments
Answering incoming customer queries professionally and efficiently
Updating and maintaining accurate records in the CRM system
Supporting the team with general administrative duties

What we offer

28 days paid annual leave (accrued weekly)
Access to exclusive discounts at high street retailers
Eye care vouchers
Optional pension scheme
Ongoing support from your local consultant, with access to further temporary and permanent opportunities

Fulltime

Customer Support Administrator

Join Our Client's Team as a Customer Support Administrator! This exciting opport...

Location

United Kingdom , Hassocks

Salary:

25000.00 - 26000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Previous customer service experience in an office setting
Top-notch communication, interpersonal, and problem-solving skills
Positive attitude, calm under pressure, and quick-thinking
Comfortable with CRM systems and proficient with computers
Must be a car driver due to the office's remote location

Job Responsibility

Answer Calls & Emails
Build Relationships
Manage Records
Upsell & Cross-Sell
Team Collaboration
Stay Informed
Deliver Excellence

What we offer

Competitive Salary
Training & Support
Inclusive Workplace

Fulltime

Customer Support Specialist

We are looking for a motivated and detail-oriented Customer Support Specialist t...

Location

United States , Blaine

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience with CRM and ERP systems, such as Microsoft Dynamics
Strong background in customer service and administrative support, with at least 2 years of relevant experience
Ability to work independently and effectively manage high volumes of tasks and inquiries
Strong organizational skills and attention to detail to ensure accurate scheduling and data management
Excellent communication skills, both written and verbal, for interacting with customers and team members
Familiarity with industry-specific software and tools is highly preferred
Proficiency in data processing, email correspondence, and compliance-related tasks

Job Responsibility

Schedule and coordinate installation appointments, ensuring jobs are organized efficiently and completed on time
Review pending installations, verify product arrivals, and confirm labor requirements are in place
Monitor and manage the installation pipeline daily, ensuring updates and job closures are handled promptly
Prepare and organize all necessary paperwork for installation crews to ensure seamless project execution
Assign installation crews to projects based on their relevant skills and availability
Track and manage inventory, providing accurate estimated arrival times to customers and stakeholders
Address and resolve customer concerns to maintain high levels of satisfaction
Process payments and funding for completed jobs, adhering to company standards and protocols
Utilize CRM and ERP systems, including Microsoft Dynamics, to manage data entry and maintain accurate records
Perform additional administrative tasks as assigned to support operational efficiency

What we offer

medical, vision, dental, life and disability insurance, 401(k) plan

Fulltime

Sales Support Administrator

Dynamic Sales Support Administrator role supporting Key Account Managers and bei...

Location

United Kingdom , Chelmsford

Salary:

27000.00 - 29000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Experience in sales support administration
Ability to create and manage sales opportunities
Proficiency in preparing and sending quotations
Experience with CRM systems
Strong communication skills for customer enquiries
Ability to coordinate with procurement and service teams
Experience processing orders through internal systems
Ability to handle online orders and account creation
Professional relationship management with stakeholders
Collaboration across departments

Job Responsibility

Create and manage sales opportunities with Key Account Managers
Prepare and send quotations to clients
Generate programming and engineer request tickets
Liaise with procurement team to adjust order details
Respond to customer enquiries on behalf of Account Managers
Assist with follow-ups and enquiry tickets for key account clients
Arrange collections and deliveries
Coordinate with service team for request fulfilment
Update projected close dates and maintain CRM records
Serve as first point of contact for key account client queries

What we offer

Competitive salary
Opportunities for career growth
Supportive environment
Chance to work with exceptional team
Inclusive workplace
Reasonable adjustments available

Fulltime

Customer Support Administrator

Office Angels

Location:
United Kingdom , Otley

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
October 17, 2025

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Office Angels

Location:United Kingdom , Otley

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:October 17, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:
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Category:
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Contract Type:
Not provided

Job Posted:
October 17, 2025