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Office Angels Logo Office Angels · Customer Service

Customer Support Administrator

United Kingdom, London 30000.00 GBP / Year · Job Posted July 23, 2025
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Job Description

This is an exciting opportunity for a motivated and organised individual with a passion for customer service. You'll be the first point of contact for service requests and play a key role in coordinating support, installations, and repairs across the UK. If you're looking to grow your career in a fast-paced, innovative environment, this role offers strong development potential.

Job Responsibility

  • Answer customer service calls and carry out initial diagnostics/problem-solving
  • Provide regular updates and build positive relationships with customers
  • Coordinate repair services and dispatch field engineers when needed
  • Track service and repair progress through to resolution
  • Administer and schedule UK installation projects
  • Prepare service and spare part quotations and customer invoices
  • Monitor weekly performance metrics and produce service reports
  • Support general office admin, such as ordering supplies and liaising with printers

Requirements

  • Confident communicator with a polite and professional phone manner
  • Assertive and proactive when coordinating with engineers and suppliers
  • Highly organised with the ability to multitask
  • Strong working knowledge of Outlook, Word, and Excel
  • Experience in a customer service or administrative role
  • Willingness to learn internal systems (full training provided)

What we offer

  • Private healthcare and pension after 3 months
  • Lunch provided daily
  • Early finish Fridays if the week's work is completed
  • Friendly, supportive team and excellent location
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