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Office Angels · Customer Service

Customer Support Administrator

United Kingdom, London 30000.00 GBP / Year · Job Posted July 23, 2025

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Job Description

This is an exciting opportunity for a motivated and organised individual with a passion for customer service. You'll be the first point of contact for service requests and play a key role in coordinating support, installations, and repairs across the UK. If you're looking to grow your career in a fast-paced, innovative environment, this role offers strong development potential.

Job Responsibility

Answer customer service calls and carry out initial diagnostics/problem-solving
Provide regular updates and build positive relationships with customers
Coordinate repair services and dispatch field engineers when needed
Track service and repair progress through to resolution
Administer and schedule UK installation projects
Prepare service and spare part quotations and customer invoices
Monitor weekly performance metrics and produce service reports
Support general office admin, such as ordering supplies and liaising with printers

Requirements

Confident communicator with a polite and professional phone manner
Assertive and proactive when coordinating with engineers and suppliers
Highly organised with the ability to multitask
Strong working knowledge of Outlook, Word, and Excel
Experience in a customer service or administrative role
Willingness to learn internal systems (full training provided)

What we offer

Private healthcare and pension after 3 months
Lunch provided daily
Early finish Fridays if the week's work is completed
Friendly, supportive team and excellent location

Office Angels - All Job Offers

30000.00 GBP / Year · London

Customer Support Administrator

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