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Office Angels Logo Office Angels · Customer Service

Customer Support Admin / Account Manager

United Kingdom, Burgess Hill 30000.00 GBP / Year · Job Posted June 04, 2025
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Job Description

Are you a natural communicator with a knack for solving problems and a passion for delivering top-tier customer service? Ready to join a global, forward-thinking company that values innovation and teamwork? Office Angels is excited to be partnering with a world-renowned organisation based in Burgess Hill, offering you the chance to become a key player in their dynamic customer support team.

Job Responsibility

  • Managing and processing customer orders via internal systems and online portals
  • Coordinating with global teams across warehouse, sales, and quality departments to ensure seamless order fulfilment
  • Investigating and resolving customer claims and returns with efficiency and care
  • Keeping a close eye on urgent and complex orders to ensure timely delivery
  • Assisting demand planning teams with forecasting and order trends
  • Building strong relationships and keeping clients informed every step of the way

Requirements

  • Excellent communication and problem-solving skills
  • Ability to multitask and thrive in a fast-paced environment
  • Previous experience in a customer-facing or logistics admin role
  • Confident with MS Office tools (Excel, Word, PowerPoint)
  • A sharp eye for detail and a proactive, can-do attitude

What we offer

  • Be part of a collaborative, international team
  • Enjoy the flexibility of hybrid working
  • Work in a supportive environment where your ideas and contributions matter
  • Onsite parking makes commuting so much easier
  • Real opportunity to go permanent and grow your career
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