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Customer Supply Chain Representative

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Canada Packers

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Location:
Canada , Mississauga

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Category:
Logistics

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Contract Type:
Employment contract

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Salary:

54000.00 - 69000.00 CAD / Year
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Job Description:

This role is a key point of contact for international customers, supporting order management, pricing, logistics coordination, and post-sale communications. You’ll work closely with Sales, Operations, and Supply Chain teams to ensure orders are processed accurately, issues are resolved efficiently, and customer expectations are met.

Job Responsibility:

  • Key contact for International & Domestic Customers orders, logistics and inventory flow challenges for all day-to-day activities with assigned customers and business unit
  • Compile and maintain price lists obtained from product Managers and forward to production operations
  • Processes orders through an order management system
  • Manages customer communication on any issues related to shipments
  • Collaborate with Transportation to determine the most efficient method to deliver products on time and in full to customers
  • Acts as a liaison with the customer for all post sale communications
  • Validate customer claims and returns hold plants/distribution accountable to address root causes along with escalating issues
  • Execute and manage the price discrepancy reports and create any debit/credit note as needed
  • Collaborate with Demand planning, Sales and customer to work through any order to forecast variance
  • Participates in projects/ process to resolve short and long-term customer issues or initiatives
  • Develops and maintains strong customer profiles and SOP’s
  • Works in conjunction with the Sales to ensure customer strategic vision and logistical needs are met or exceeded
  • Prepare short report and open order report
  • Ad hoc duties as required
  • Responsible for analysis of weekly orders and liaising with the plants and foreign office regarding production and shipment capabilities
  • Send purchase orders to suppliers, sales orders to customers and/or oversea offices, ensuring proper signatures/authorizations are obtained
  • Organize, authorize, and submit product invoices for on-time payment, which includes verifying the amounts and securing the product manager final sign-off
  • Prepare weekly and monthly analysis on pricing, volume, and shipment tracking
  • Provide vacation back-up to other team members when required

Requirements:

  • A university degree/diploma or equivalent work experience is required
  • Proficiency in MS Office, especially Excel, and an aptitude to learn new software when required
  • A minimum of 3-5 years’ combined experience in administrative, customer supply chain
  • Logistics or documentation background is an asset
  • Excellent ability to multi-task, meet deadlines, and to work in an extremely fast paced environment
  • Excellent interpersonal and communication skills (Listening, Written and Verbal)
  • Extremely well organized and detail oriented
  • Ability to take initiative and independently prioritize own work
  • Proficiency in MS Office especially Excel and an aptitude to learn new software when required
  • Fluency in additional language(s) is an asset

Nice to have:

  • Logistics or documentation background
  • Fluency in additional language(s)
What we offer:
  • Values based culture
  • Hybrid work model for eligible roles
  • Competitive Health and Wellness benefits that offer flexibility to meet your individual or family needs, including programs focused on improving mental health and wellbeing
  • These benefits start on your first day of employment
  • Defined Contribution Pension Plan with company matching that starts on your first day of employment
  • Opportunities to develop your skills and progress your career

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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