Customer Supply Chain Representative Job at Canada Packers (Mississauga)

Job Description

This role is a key point of contact for international customers, supporting order management, pricing, logistics coordination, and post-sale communications. You’ll work closely with Sales, Operations, and Supply Chain teams to ensure orders are processed accurately, issues are resolved efficiently, and customer expectations are met.

Job Responsibility

Key contact for International & Domestic Customers orders, logistics and inventory flow challenges for all day-to-day activities with assigned customers and business unit
Compile and maintain price lists obtained from product Managers and forward to production operations
Processes orders through an order management system
Manages customer communication on any issues related to shipments
Collaborate with Transportation to determine the most efficient method to deliver products on time and in full to customers
Acts as a liaison with the customer for all post sale communications
Validate customer claims and returns hold plants/distribution accountable to address root causes along with escalating issues
Execute and manage the price discrepancy reports and create any debit/credit note as needed
Collaborate with Demand planning, Sales and customer to work through any order to forecast variance
Participates in projects/ process to resolve short and long-term customer issues or initiatives
Develops and maintains strong customer profiles and SOP’s
Works in conjunction with the Sales to ensure customer strategic vision and logistical needs are met or exceeded
Prepare short report and open order report
Ad hoc duties as required
Responsible for analysis of weekly orders and liaising with the plants and foreign office regarding production and shipment capabilities
Send purchase orders to suppliers, sales orders to customers and/or oversea offices, ensuring proper signatures/authorizations are obtained
Organize, authorize, and submit product invoices for on-time payment, which includes verifying the amounts and securing the product manager final sign-off
Prepare weekly and monthly analysis on pricing, volume, and shipment tracking
Provide vacation back-up to other team members when required

Requirements

A university degree/diploma or equivalent work experience is required
Proficiency in MS Office, especially Excel, and an aptitude to learn new software when required
A minimum of 3-5 years’ combined experience in administrative, customer supply chain
Logistics or documentation background is an asset
Excellent ability to multi-task, meet deadlines, and to work in an extremely fast paced environment
Excellent interpersonal and communication skills (Listening, Written and Verbal)
Extremely well organized and detail oriented
Ability to take initiative and independently prioritize own work
Proficiency in MS Office especially Excel and an aptitude to learn new software when required
Fluency in additional language(s) is an asset

Nice to have

Logistics or documentation background
Fluency in additional language(s)

What we offer

Values based culture
Hybrid work model for eligible roles
Competitive Health and Wellness benefits that offer flexibility to meet your individual or family needs, including programs focused on improving mental health and wellbeing
These benefits start on your first day of employment
Defined Contribution Pension Plan with company matching that starts on your first day of employment
Opportunities to develop your skills and progress your career

Canada Packers - All Job Offers

Select Country

Customer Supply Chain Representative

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?

Customer Supply Chain Representative

Customer Service / Supply Chain Representative

Customer Service & Supply Chain Representative

Customer Service Representative (Supply Chain)

Customer Service and Supply Chain Representative

Regional Customer Supply Chain Analyst - France

Senior Customer Supply Chain Tech Partner

Senior Customer Supply Chain Analyst

Customer Supply Planner

Our AI answers in your language