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Customer Supply Chain Manager

United Kingdom, Uxbridge Employment contract 50000.00 - 55000.00 GBP / Year · Job Posted May 17, 2026
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Job Description

Do you enjoy bringing order to operational complexity? Experienced managing international customers, supply chain coordination, and high-pressure order management across multiple markets? Want to play a key role within one of the world's most recognisable FMCG brands? We're looking for a Customer Supply Chain Manager – EMEA to join Monster Energy’s Operations team. This is a role for someone who thrives in fast-moving international environments, enjoys solving operational challenges, and can balance customer expectations with real-world supply chain realities. If you have experience across customer operations, import/export, international logistics, SAP order management, and end-to-end supply chain coordination, this is your opportunity to join a high-performing global business operating at serious scale across EMEA.

Job Responsibility

  • Managing end-to-end customer order operations across EMEA markets
  • Overseeing international order management, allocation, shipping coordination, and transactional closure
  • Leading and developing a small customer operations team
  • Managing import/export activity, customs documentation, and delivery coordination
  • Acting as a key operational contact for customers across Africa & Middle East
  • Working closely with Supply Planning and Logistics teams to manage lead times, shortages, and service risks
  • Driving OTIF performance and service level improvement initiatives
  • Managing escalations, supply disruptions, and recovery actions proactively
  • Supporting process improvement, automation, and operational standardisation projects
  • Maintaining strong SAP transactional accuracy and reporting visibility
  • Building strong cross-functional relationships across Operations, Commercial, Finance, and external partners
  • Monitoring service KPIs, risks, backlog visibility, and operational performance
  • Ensuring documentation accuracy and operational compliance across international shipments

Requirements

  • Experience within customer operations, customer supply chain, logistics, export operations, or international customer service
  • Strong end-to-end supply chain understanding
  • Experience managing complex international order flows
  • Import/export and customs documentation experience
  • Strong SAP experience (ECC and/or S/4 HANA preferred)
  • Strong Excel capability and confidence working with operational data
  • Experience managing OTIF, service performance, and operational KPIs
  • Ability to manage escalations and work effectively under pressure
  • Strong communication and stakeholder management skills
  • Experience operating across international or culturally diverse markets
  • B2B ingredients, FMCG, food, beverage, manufacturing, or raw materials experience highly advantageous
  • Previous people leadership or team management experience
  • Process improvement and automation mindset
  • Someone proactive, resilient, and highly organised
  • A collaborative operator who enjoys building relationships and improving ways of working

Nice to have

  • B2B ingredients, FMCG, food, beverage, manufacturing, or raw materials experience highly advantageous
  • Previous people leadership or team management experience
  • Process improvement and automation mindset

What we offer

  • Benefits
  • Bonus

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