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Customer Supply Chain Management Specialist

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ASML

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Location:
China , Hangzhou

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Category:
Logistics

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Contract Type:
Not provided

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Salary:

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Job Description:

Job Description / Scope of Responsibilities: Key elements of the job include: Support demand and supply planning activities to ensure material availability for semiconductor after‑sales service operations; Monitor material availability, logistics execution, and service-critical parts through regular data analysis, reporting, and dashboards; Analyze supply chain and service logistics data to identify risks affecting tool uptime, response time, and customer service level; Support cross‑sector collaboration with CSCM, Service, and other ASML stakeholders to ensure timely support for customer tools in the field; Assist in driving operational and process improvements with a strong focus on data transparency, automation, and efficiency; Support 3PL operational performance through standard KPI reporting and data‑driven performance analysis; Develop and maintain Power BI dashboards and automated reports to support daily operational and management decision‑making; Provide on‑call support for supply chain and logistics topics to ensure timely response to service‑critical and urgent customer needs, in alignment with semiconductor after‑sales service requirements; Contribute to continuous improvement and digitalization initiatives within CSCM site operations

Job Responsibility:

  • Support demand and supply planning activities to ensure material availability for semiconductor after‑sales service operations
  • Monitor material availability, logistics execution, and service-critical parts through regular data analysis, reporting, and dashboards
  • Analyze supply chain and service logistics data to identify risks affecting tool uptime, response time, and customer service level
  • Support cross‑sector collaboration with CSCM, Service, and other ASML stakeholders to ensure timely support for customer tools in the field
  • Assist in driving operational and process improvements with a strong focus on data transparency, automation, and efficiency
  • Support 3PL operational performance through standard KPI reporting and data‑driven performance analysis
  • Develop and maintain Power BI dashboards and automated reports to support daily operational and management decision‑making
  • Provide on‑call support for supply chain and logistics topics to ensure timely response to service‑critical and urgent customer needs, in alignment with semiconductor after‑sales service requirements
  • Contribute to continuous improvement and digitalization initiatives within CSCM site operations

Requirements:

  • Bachelor's degree or above in Supply Chain, Logistics, Data Analytics, Engineering, Business, or related fields
  • 3 to 8 years of relevant experience in Supply Chain, Operations, Service Logistics, or related roles
  • Experience in data analysis, reporting, and operational performance tracking is required
  • Power BI experience is highly preferred (dashboard development, data modeling, visualization)
  • Experience with Excel automation (Power Query, advanced formulas
  • VBA is a plus)
  • Familiar with ERP systems
  • SAP experience is preferred
  • Exposure to warehouse operations, service logistics, or 3PL coordination is a plus
  • Experience supporting customer‑facing or service‑driven operations is an advantage
  • Good professional communication skills in English

Nice to have:

  • Power BI experience is highly preferred (dashboard development, data modeling, visualization)
  • VBA is a plus
  • SAP experience is preferred
  • Exposure to warehouse operations, service logistics, or 3PL coordination is a plus
  • Experience supporting customer‑facing or service‑driven operations is an advantage

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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