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At Joseph Joseph, we are driven by a simple yet powerful belief — that intelligent design has the ability to transform everyday living. We create distinctive, thoughtfully engineered products that not only solve real-world problems but also bring joy, beauty, and functionality to daily life. Headquartered in London, we have grown into one of the world’s most admired houseware brands, with a presence in over 100 countries and partnerships with leading department stores, independent retailers, and a rapidly expanding e-commerce business. We are seeking a proactive and driven Customer Supply Chain Export Coordinator to join our Customer Supply Chain Team, reporting directly to the Export Customer Supply Chain Manager. As the primary interface with our customers, the team plays a pivotal role in delivering exceptional service and driving customer satisfaction. Supporting the execution of Ex Works orders across global markets. This role plays a key part in managing day-to-day export operations, working closely with 3PL partners, freight forwarders, and internal teams to ensure timely, accurate order processing and delivery.
Job Responsibility:
Manage the end-to-end processing of Ex Works customer orders, ensuring accuracy and timeliness
Prepare and validate export documentation (invoices, packing lists, CoOs, etc.) in line with customer and customs requirements
Maintain and distribute open order books, providing regular updates to internal stakeholders and customers
Work closely with Supply Planning to confirm stock allocation for export orders
Communicate back-in-stock dates and order status for delayed SKUs
Monitor progress of warehouse dispatches and customer collections, escalating delays where needed
Coordinate with 3PL warehouses and freight forwarders to schedule and track customer collections
Update expected revenue forecasts in Sales Performance Reports
Identify and document SLA failures or export issues, assist in root cause tracking, and escalate recurring challenges
Ensure compliance with current export legislation and customer requirements
Contribute to continuous improvement initiatives, particularly related to document flow, ERP usage, and reporting
Requirements:
2–3 years’ experience in customer service, order management, or export coordination
Strong working knowledge of Excel (lookups, pivot tables, data validation, etc.)
Comfortable using or learning ERP systems (SAP preferred)
Experience working with or supporting export processes, documentation, and customer compliance
Strong organisational and communication skills
Ability to manage multiple priorities and deadlines in a fast-moving environment
High attention to detail and proactive problem-solving mindset
Familiarity with SLA tracking, customer booking processes, and 3PL coordination
Customer-first mindset with a passion for delivering service excellence
Proactive, solution-driven, and collaborative
Comfortable working cross-functionally across teams and regions
What we offer:
Competitive salary and holiday allowance
Company performance related bonus
A pension contribution
An exclusive staff discount
24/7 healthcare appointment support
Hybrid working – 3 days in office & 2 days from home and flex start/finish times
External private employee wellbeing support
Access to Perkbox
Volunteer days
Team Recognition scheme
Training and Development
Holiday carry-over scheme
Season-ticket travel loan
Cycle to work scheme
Parental Leave support
Holiday trading (buy/sell) and extra holiday days for long service
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