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At Joseph Joseph, we are driven by a simple yet powerful belief — that intelligent design has the ability to transform everyday living. We create distinctive, thoughtfully engineered products that not only solve real-world problems but also bring joy, beauty, and functionality to daily life. Headquartered in London, we have grown into one of the world’s most admired houseware brands, with a presence in over 100 countries and partnerships with leading department stores, independent retailers, and a rapidly expanding e-commerce business. We are looking for a motivated and detail-oriented Customer Supply Chain Coordinator to join our EU Customer Supply Chain Team. Reporting to the Head of Customer Supply Chain - EU, this role supports the day-to-day operations that help deliver excellent service to our customers, you will play an important role in managing the Order-to-Invoice process, working closely with internal teams and external partners to ensure orders are processed accurately and delivered on time.
Job Responsibility:
Manage and process orders for key customers, ensuring accuracy and timely execution
Produce and maintain open order books, sharing updates with customers and internal sales teams
Communicate SKU challenges, availability, and back-in-stock dates to customers
Monitor warehouse and transport activities, escalating and resolving issues proactively
Coordinate customer delivery bookings with 3PL warehouse and logistics teams
Keep customers informed about delivery challenges and revised timelines, offering solutions
Update and present Sales Performance Reports, including expected monthly revenue, in bi-weekly meetings
Create and maintain Customer SOPs for warehouse execution
Develop and manage Retailer SLA / Non-Compliance documentation, perform root cause analysis on failures, and propose corrective actions
Attend and contribute to customer review meetings, understanding SLA terms and performance metric
Requirements:
1–2 years' experience in Order Management or Customer Service, ideally in a supply chain or logistics context
Bilingual proficiency in either German, Italian, Spanish, or French is highly desirable
Strong attention to detail and follow-through
Ability to thrive in a fast-paced, problem-solving environment
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