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ElevenLabs

Location:
Mexico

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Be part of an early CS team with endless opportunities for impact . You’ll partner with the CS team to help develop a scalable CS playbook and framework that supports our customers in the Spanish LATAM region

Job Responsibility:

Be part of an early CS team with endless opportunities for impact
Partner with the CS team to help develop a scalable CS playbook and framework that supports our customers in the Spanish LATAM region
Build, maintain and own strong relationships with a book of 50-60 enterprise clients in the LATAM region
Play a key role in onboarding new clients and driving long term adoption of multiple products
Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion
Own expansion and renewal of accounts within your book of business - this is a commercial role
Own your customer success KPIs (NRR/GRR) and contribute to CS OKR goals

Requirements:

5-7 years of previous experience in Customer Success in a fast paced, SaaS organisation
Experience demonstrating and unlocking value for customers with technical, mission critical products (such as conversational AI)
Commercial experience - you will own renewals and expansion for your book of business, driving towards best in class NRR results
Demonstrates a strong builder mindset with a relentless focus on customer excellence and scalable product solutions
Exceptional communicator with the ability to establish, nurture, and maintain relationships across all levels of customer organizations, including complex stakeholder environments
Strong analytical thinker and creative problem-solving skills to address diverse customer challenges and drive optimal outcomes
Must be fluent in Spanish and English

What we offer:

Innovative culture
Growth paths
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
Annual company offsite
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Customer Success