Customer Success Jobs

Customer Success

ElevenLabs

Location:
United States

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We’re looking for a self-starting, highly energetic Customer Success professional based in the USA, who is passionate about voice technology. We don’t just sell a product, we’re building a community of highly engaged people that want to partner with us for the long term. We love listening to our clients to support them with a top-notch onboarding, daily management and value extraction experience.

Job Responsibility:

Manage an enterprise book of business of about 20 accounts
Partner on the development of ElevenLabs’ Customer Success playbook that helps us scale to $500M+ in ARR supporting 1,000s of enterprises
Build and maintain strong relationships with your clients to drive their success
Play a key role in onboarding clients and defining the best practices across the world
Measure and improve customer satisfaction & experience
Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion
Own your NRR + customer health KPIs and track them against the company goals

Requirements:

3-7 years of previous experience in Customer Success in a SaaS, fast-paced organization
A strong scalability and customer excellence mindset
Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
A hybrid of customer & product-driven mentality that prioritizes client satisfaction & scale

What we offer:

Innovative culture
Growth paths
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
Annual company offsite
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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