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ElevenLabs Logo ElevenLabs · Customer Service

Customer Success

United States · Job Posted December 08, 2025
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Job Description

We’re looking for a self-starting, highly energetic Customer Success professional based in the USA, who is passionate about voice technology. We don’t just sell a product, we’re building a community of highly engaged people that want to partner with us for the long term. We love listening to our clients to support them with a top-notch onboarding, daily management and value extraction experience.

Job Responsibility

  • Manage an enterprise book of business of about 20 accounts
  • Partner on the development of ElevenLabs’ Customer Success playbook that helps us scale to $500M+ in ARR supporting 1,000s of enterprises
  • Build and maintain strong relationships with your clients to drive their success
  • Play a key role in onboarding clients and defining the best practices across the world
  • Measure and improve customer satisfaction & experience
  • Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion
  • Own your NRR + customer health KPIs and track them against the company goals

Requirements

  • 3-7 years of previous experience in Customer Success in a SaaS, fast-paced organization
  • A strong scalability and customer excellence mindset
  • Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
  • Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
  • A hybrid of customer & product-driven mentality that prioritizes client satisfaction & scale

What we offer

  • Innovative culture
  • Growth paths
  • Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
  • Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
  • Annual company offsite
  • Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend
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