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Rilla Logo Rilla · Sales

Customer Success

United States, New York City 90000.00 USD / Year · Job Posted February 18, 2026
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Job Description

Rilla’s Customer Success Team sits at the unique intersection of customers, product, and go to market. In this role, your mission will be to deeply understand our customers' most pressing challenges, collaborate closely with our sales and product teams to successful onboard and implement Rilla, and leverage data and financial analysis to achieve account growth. Your contributions will be instrumental in driving our customers' revenue growth and align their success with Rilla's growth. You will play a critical role in maintaining one of our key metrics - Net Revenue Retention - an important component of Rilla's ongoing growth and success.

Job Responsibility

  • Facilitate a smooth and successful onboarding experience for customers, ensuring their long-term success with Rilla
  • Build relationships with our clients and develop deep empathy for their workflows and requirements. This will involve visiting clients in person
  • Measure and communicate impact through the use of product analytics and financial metrics, including ROI analyses and case studies
  • Drive customer account growth through persuasive storytelling supported by data, taking ownership of the NRR metric
  • Coordinate with our Account Managers to drive large upsell opportunities for enterprise customers

Requirements

  • Excellent communication skills
  • You can move, think, act, and learn extremely fast
  • You have an insane intrinsic drive and hustle in you that makes you want to learn more and do better every day
  • You're energized by building a startup from the very beginning working in the office

Nice to have

  • A customer obsessive
  • An infinite learner
  • A team player
  • Unafraid of failure
  • Affinity for the unconventional
  • Extremely focused

What we offer

  • Offers Equity
  • $10K – $30K Commission
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