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Customer Success

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ElevenLabs

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Customer Service

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Job Description:

This role partners directly with customers across Southern Europe to drive adoption of the ElevenLabs platform - spanning core speech models, creative tools, and Agents. You will administer onboarding and enablement tactics across multiple products, advising on best practices for deploying ElevenLabs across web, mobile, and backend systems. You will analyze product usage and performance signals to identify friction points, unblock adoption, and help customers realize measurable value from the platform. In parallel, you will own commercial outcomes across a defined set of accounts. Success is measured by Gross Revenue Retention and Net Revenue Retention, with a strong emphasis on sustained multi-product adoption. You will identify expansion opportunities, drive renewals and upsells, and partner closely with Sales, Engineering, and Customer Success leadership to turn technical success into durable revenue growth.

Job Responsibility:

  • Partners directly with customers across Southern Europe to drive adoption of the ElevenLabs platform - spanning core speech models, creative tools, and Agents
  • Administers onboarding and enablement tactics across multiple products, advising on best practices for deploying ElevenLabs across web, mobile, and backend systems
  • Analyzes product usage and performance signals to identify friction points, unblock adoption, and help customers realize measurable value from the platform
  • Owns commercial outcomes across a defined set of accounts
  • Identifies expansion opportunities, drives renewals and upsells, and partners closely with Sales, Engineering, and Customer Success leadership to turn technical success into durable revenue growth

Requirements:

  • 5+ years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the Nordics region
  • Fluent in Italian or Spanish and English
  • Familiarity and experience with building and deploying AI agents
  • Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
  • Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals
  • Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
  • Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
  • Strong understanding of the Southern Europe market landscape and cultural nuances
  • Self-motivated and able to work independently in a remote or distributed team environment
What we offer:
  • Innovative culture
  • Growth paths
  • Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
  • Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
  • Annual company offsite
  • Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend

Additional Information:

Job Posted:
January 11, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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