Customer Success Utilization Manager Jobs

KARL STORZ

Location:
United States, Sacramento, CA ▼
San Francisco, CA
San Jose, CA

Category:
Sales

Contract Type:
Not provided

Salary:

78000.00 - 101400.00 USD / Year

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Job Description:

Drive adoption. Empower clinicians. Transform the Operating Room (OR) experience. At KARL STORZ, we’re redefining surgical innovation through advanced operating room integration and visualization technologies. As a Customer Success Utilization Manager (CSUM), you’ll play a critical role in ensuring customers achieve maximum success and value from our OR and video integration systems. In this high-impact, customer-facing role, you’ll serve as a trusted consultant and subject matter expert, guiding hospitals and clinical teams through seamless post-installation deployment, training, and long-term utilization strategies. You’ll partner closely with sales and technical teams to deliver an exceptional customer experience - turning satisfied clients into brand advocates.

Job Responsibility:

Lead post-installation onboarding and project management for OR/Video integration systems
Deliver customized education, workflow optimization, and utilization strategies for clinical teams
Analyze usage data to drive adoption, performance, and product expansion opportunities
Conduct Quarterly Business Reviews with executive stakeholders to review key metrics and outcomes
Collaborate cross-functionally with sales, service, and product teams to ensure customer success
Continuously improve onboarding materials, documentation, and training programs

Requirements:

2–3 years of Operating Room, Sales, or Service experience (medical device or technical AV preferred)
Strong technical acumen and ability to translate complex systems into clear, actionable training
Exceptional communication, organizational, and relationship-building skills
Bachelor’s degree required (technical or healthcare focus preferred)
Passion for customer satisfaction, continuous learning, and driving measurable results
Willingness to travel 50% up to 80% regionally

What we offer:

Medical / Dental / Vision including a state-of-the-art wellness program and pet insurance
3 weeks vacation, 11 holidays plus paid sick time
Up to 8 weeks of 100% paid company parental leave
401(k) retirement savings plan providing a match of 60% of the employee’s first 6% contribution
Section 125 Flexible Spending Accounts
Life, STD, LTD & LTC Insurance
Tuition pre-imbursement up to $5,250 per year
Fitness reimbursement of up to $200 annually

Additional Information:

Job Posted:
December 09, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Customer Success Utilization Manager