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Customer Success Utilization Manager

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KARL STORZ

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Location:
United States , Louisville

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Category:
Sales

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Contract Type:
Not provided

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Salary:

71000.00 - 92200.00 USD / Year
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Job Description:

Drive adoption. Empower clinicians. Transform the Operating Room (OR) experience. At KARL STORZ, we’re redefining surgical innovation through advanced operating room integration and visualization technologies. As a Customer Success Utilization Manager (CSUM), you’ll play a critical role in ensuring customers achieve maximum success and value from our OR and video integration systems. In this high-impact, customer-facing role, you’ll serve as a trusted consultant and subject matter expert, guiding hospitals and clinical teams through seamless post-installation deployment, training, and long-term utilization strategies. You’ll partner closely with sales and technical teams to deliver an exceptional customer experience - turning satisfied clients into brand advocates.

Job Responsibility:

  • Lead post-installation onboarding and project management for OR/Video integration systems
  • Deliver customized education, workflow optimization, and utilization strategies for clinical teams
  • Analyze usage data to drive adoption, performance, and product expansion opportunities
  • Conduct Quarterly Business Reviews with executive stakeholders to review key metrics and outcomes
  • Collaborate cross-functionally with sales, service, and product teams to ensure customer success
  • Continuously improve onboarding materials, documentation, and training programs

Requirements:

  • 2–3 years of Operating Room, Sales, or Service experience (medical device or technical AV preferred)
  • Strong technical acumen and ability to translate complex systems into clear, actionable training
  • Exceptional communication, organizational, and relationship-building skills
  • Bachelor’s degree required (technical or healthcare focus preferred)
  • Passion for customer satisfaction, continuous learning, and driving measurable results
  • Willingness to travel 50% up to 80% regionally
What we offer:
  • Medical / Dental / Vision including a state-of-the-art wellness program and pet insurance
  • 3 weeks vacation, 11 holidays plus paid sick time
  • Up to 8 weeks of 100% paid company parental leave
  • 401(k) retirement savings plan providing a match of 60% of the employee’s first 6% contribution
  • Section 125 Flexible Spending Accounts
  • Life, STD, LTD & LTC Insurance
  • Tuition pre-imbursement up to $5,250 per year
  • Fitness reimbursement of up to $200 annually

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
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