Customer Success Utilization Manager Job at KARL STORZ (Louisville)

Customer Success Utilization Manager

The Customer Success Utilization Manager (CSUM) is responsible for driving adopt...

Location

United States , Salt Lake City

Salary:

73600.00 - 95600.00 USD / Year

KARL STORZ

Expiration Date

Until further notice

Requirements

2–3 years in OR sales, service, or technical roles, or 1+ year of KARL STORZ video and integration service/support experience, or equivalent technical or operating room experience
Bachelor’s degree with demonstrated technical aptitude, or equivalent combination of education and experience
Strong leadership, communication, and organizational skills
Consultative mindset with intellectual curiosity and creativity
Proven ability to work cross-functionally in a matrixed environment
High ethical standards, adaptability, and comfort in fast-paced or ambiguous situations
Strong customer satisfaction track record

Job Responsibility

Lead regional post-installation execution for OR and Video Tower projects, ensuring on-time, successful go-live
Manage post-installation plans, progress, documentation, and customer feedback
Act as primary consultant to define and deliver customer-specific success outcomes following installation
Analyze usage data and customer metrics to drive adoption and identify expansion opportunities
Design and implement customized utilization, training, and adoption plans across hospital enterprises
Conduct Quarterly Business Reviews with customer leadership to review performance, utilization, and growth opportunities
Onboard and train physicians, clinicians, and staff across all sites of care
Deliver customized, product-specific training and demonstrations of procedural applications
Provide expertise on hardware, software, integrations, upgrades, and use cases
Serve as expert on video, integration, and OR1 room management solutions

What we offer

Medical / Dental / Vision including a state-of-the-art wellness program and pet insurance, too!
3 weeks vacation, 11 holidays plus paid sick time
Up to 8 weeks of 100% paid company parental leave
includes maternal/ paternal leave, adoption, and fostering of a child.
401(k) retirement savings plan providing a match of 60% of the employee’s first 6% contribution (up to IRS limits)
Section 125 Flexible Spending Accounts
Life, STD, LTD & LTC Insurance
We prepay your tuition up to $5,250 per year! - Tuition pre-imbursement
Fitness reimbursement of up to $200 annually

Fulltime

New

Customer Success Manager

The Customer Success Manager role is pivotal in building and nurturing long-term...

Location

United States , Dulles VA / Portland, OR

Salary:

Not provided

Everseen

Expiration Date

Until further notice

Requirements

Previous experience of working with AI-powered SaaS solutions is beneficial along with an understanding of retail operations, particularly in areas like loss prevention, inventory management, or supply chain.
Proficiency in analyzing and interpreting data using tools like Microsoft Excel or PowerBI.
Exceptional communication and presentation skills, with a proven ability to convey complex technical ideas to diverse audiences.
Demonstrated problem-solving capabilities with experience managing and de-escalating complex customer issues.
A proactive, self-starter mentality suited for a dynamic, fast-paced technology company and a genuine passion for the retail industry.
Bachelor’s degree in a business-related field
equivalent professional experience will be strongly considered.
Ability to travel up to 50% is required for this role.
3+ years of experience in Customer Success or a related field, with a proven track record of managing large, enterprise-level account is preferred
Knowledge of security standards/frameworks such as ISO/IEC 27001, ISO/IEC 27701, SOC2, NIST, CSA, OWASP is preferred

Job Responsibility

Client Relationship Support - Influence a portfolio of enterprise retail accounts to foster long-term, successful partnerships.
Serve as the primary retail SME and advocate for the client within the company.
Conduct regular business reviews (QBRs) to assess progress, report on value realization, and strategize on future goals.
Product Adoption & Value Realization - Support the full customer journey through data analysis, insights, and recommendations, ensuring a smooth effective implementation and utilization of our AI solutions.
Proactively drive user adoption and engagement by providing training, best practices, and continuous support.
Monitor key KPIs and work cross-functionally to develop data-driven strategies to mitigate risk and increase engagement.
Collaborate with clients to define, measure, and achieve a clear return on investment (ROI), ensuring value realization of at least 3x the SaaS fees.
Identify outliers in performance and value, and collaborate with cross-functional teams and the customer to develop and execute recovery plans.
Commercial Growth - Identify and qualify opportunities for account expansion and upsells in collaboration with the Sales team.
Ensure high retention rates and support the renewal process for your portfolio.

Fulltime

New

Customer Success Manager, Global Delivery Partnerships

As a Customer Success Manager (CSM) on the GDP Delivery team, you will play a cr...

Location

Canada , Toronto

Salary:

102000.00 - 113000.00 CAD / Year

Uber

Expiration Date

Until further notice

Requirements

At least 4 years of full time experience
Experience in B2B operations — Sales, Customer Success, Account Management, or upper management in retail/food industry
Bachelor's degree

Job Responsibility

Operational Optimization: Serve as a trusted operational advisor to merchants — diagnosing performance gaps, recommending Uber-backed solutions (e.g., POS integrations, menu optimization), and tracking key metrics like defect rate, uptime, and fulfillment speed to drive continuous improvement
Performance & Insights: Monitor merchant performance using existing dashboards and reporting tools
lead QBR preparation and translate insights into clear recommendations for AMs and senior leadership
Product Adoption & Engagement: Drive adoption of Uber's product suite (e.g., POS endpoints implemented) by developing tailored approaches and supporting pilot programs that increase feature utilization and merchant satisfaction
Collaboration with Account Managers: Partner closely with AMs to share merchant feedback, align on account strategy, and run joint business reviews. Travel as needed for key client meetings
Retention & Churn Prevention: Proactively identify at-risk storefronts, develop retention plans, and advocate cross-functionally to resolve issues before they escalate

What we offer

Bonus program
Equity award & other types of comp
Various benefits

Fulltime

Customer Success Manager, SMB

Location

United States

Salary:

80000.00 - 118000.00 USD / Year

Fullpath

Expiration Date

Until further notice

Requirements

2+ years of customer success experience in a B2B Automotive SaaS company
Digital marketing and advertising platform experience (Google, Facebook, Google Ads, Bing, and Google Analytics)
Must hold current certifications in the following Google platforms, or successfully obtain them within the first 30 days of employment: Google Ads (Display), Google Ads (Search), Google Analytics (GA4), and PMAX
High level of competency working with data to drive business focus and decision making
Ability to build and implement follow-up processes
Experience working with CRM systems
Independent problem-solving skills and adaptivity to change
Excellent verbal and written communication skills
Strong work ethic and high energy levels
Legal authorization to work in the United States without the need for employer sponsorship now or in the future

Job Responsibility

Build the front-line relationship for our customers (dealerships) and liaise with external and internal stakeholders as needed
Execute a framework to communicate ROI proactively - identify risks and minimize churn
Analyze our customers' performance based on data and work with the customers to optimize success
Influence our customers' future lifetime value through high product adoption, satisfaction, and overall customers' health
Collaborate with cross-functional teams to develop plans that meet the needs of our customers and optimize revenue opportunities
Understand our customers’ business models and industries to best position adaptive insights to support their business goals

What we offer

Medical, Dental, Vision, Disability, Life/AD&D, EAP
15 vacation days per year to start
80 hours of sick leave
12 paid holidays
paid parental leave
401k with company match

Fulltime

Customer Success Manager, SMB

We are looking for a highly-skilled Customer Success Manager to join our team an...

Location

United States

Salary:

80000.00 - 88000.00 USD / Year

Fullpath

Expiration Date

Until further notice

Requirements

2+ years of customer success experience in a B2B Automotive SaaS company
Digital marketing and advertising platform experience (Google, Facebook, Google Ads, Bing, and Google Analytics)
Must hold current certifications in the following Google platforms, or successfully obtain them within the first 30 days of employment: Google Ads (Display), Google Ads (Search), Google Analytics (GA4), and PMAX
High level of competency working with data to drive business focus and decision making
Ability to build and implement follow-up processes
Experience working with CRM systems
Independent problem-solving skills and adaptivity to change
Excellent verbal and written communication skills
Strong work ethic and high energy levels
Legal authorization to work in the United States without the need for employer sponsorship now or in the future

Job Responsibility

Build the front-line relationship for our customers (dealerships) and liaise with external and internal stakeholders as needed
Execute a framework to communicate ROI proactively - identify risks and minimize churn
Analyze our customers' performance based on data and work with the customers to optimize success
Influence our customers' future lifetime value through high product adoption, satisfaction. and overall customers' health
Collaborate with cross-functional teams to develop plans that meet the needs of our customers and optimize revenue opportunities
Understand our customers’ business models and industries to best position adaptive insights to support their business goals

What we offer

Medical
Dental
Vision
Disability
Life/AD&D
EAP
15 vacation days per year to start
80 hours of sick leave
12 paid holidays
paid parental leave

Fulltime

Customer Success Manager

As a Customer Success Manager Leader (CSM) at GE Vernova, you will play a critic...

Location

United States , Flexible / Remote

Salary:

165600.00 - 248400.00 USD / Year

The Muse

Expiration Date

Until further notice

Requirements

Bachelor's degree in Engineering, Computer Science, Business, or a related field
8+ years of experience in customer success, account management, or technical collaboration/leadership roles-preferably within the energy, utilities, or enterprise software sectors
Strong technical acumen with the ability to quickly learn and articulate complex software solutions
Deep customer empathy, a passion for driving client success, and a results-oriented mindset focused on delivering customer outcomes
Demonstrated experience participating in or leading root cause investigations and post-mortem processes
Excellent communication, presentation, and stakeholder management skills
Proven ability to manage multiple priorities in a fast-paced, dynamic environment
Familiarity with electric utility operations, grid modernization, or energy transition initiatives is a strong plus
25% - 35% onsite time with customers

Job Responsibility

CX strategy
Customer Advocacy & Relationship Management
Product Expertise & Use Case Alignment
Lifecycle Management & Customer Outcomes
Issue Resolution & Continuous Improvement
Internal Collaboration & Feedback Loop

What we offer

Health Insurance
Health Reimbursement Account
Dental Insurance
Vision Insurance
Life Insurance
Short-Term Disability
Long-Term Disability
FSA
FSA With Employer Contribution
HSA

Fulltime

Customer Success Manager- ISO

As a Customer Success Manager Leader (CSM) at GE Vernova, you will play a critic...

Location

United States , Williamsport

Salary:

165600.00 - 248400.00 USD / Year

The Muse

Expiration Date

Until further notice

Requirements

Bachelor's degree in Engineering, Computer Science, Business, or a related field
8+ years of experience in customer success, account management, or technical collaboration/leadership roles-preferably within the energy, utilities, or enterprise software sectors
Strong technical acumen with the ability to quickly learn and articulate complex software solutions
Deep customer empathy, a passion for driving client success, and a results-oriented mindset focused on delivering customer outcomes
Demonstrated experience participating in or leading root cause investigations and post-mortem processes
Excellent communication, presentation, and stakeholder management skills
Proven ability to manage multiple priorities in a fast-paced, dynamic environment
Familiarity with electric utility operations, grid modernization, or energy transition initiatives is a strong plus

Job Responsibility

CX strategy
Work with the VP of Customer Success in developing the complete CX strategy for our Markets customers and lead execution of this strategy with our top ISOs
Customer Advocacy & Relationship Management
Serve as the primary technical relationship owner post-deployment, ensuring ongoing alignment with the customer's business objectives
Act as the first point of escalation for customer issues, coordinating with cross-functional teams to ensure timely and satisfactory resolution
Build strong executive and operational relationships within customer organizations, positioning GE Vernova as a trusted partner
Product Expertise & Use Case Alignment
Develop and maintain deep product knowledge across GE Vernova's Grid Software portfolio
Collaborate with customers to understand their operational use cases and ensure proper solution adoption, configuration, and utilization
Translate complex technical features into business value and ensure alignment with customer goals and desired outcomes

What we offer

Health Insurance
Health Reimbursement Account
Dental Insurance
Vision Insurance
Life Insurance
Short-Term Disability
Long-Term Disability
FSA
FSA With Employer Contribution
HSA

Fulltime

Senior Customer Success Manager

As a Rapid 7 Senior Customer Success Manager (CSM), you will act as a trusted ad...

Location

United States , Boston

Salary:

88700.00 - 119900.00 USD / Year

Rapid7

Expiration Date

Until further notice

Requirements

5-6+ years of Customer Success, Account Management, or Consulting experience, ideally from a high tech or SaaS company – ideally cyber security – where you developed strategies and plans on assigned accounts to fully leverage technology solutions
Excellent written and verbal skills
Excellent interpersonal and communication skills
Prior technology deployment and configuration experience
Experience with security frameworks and concepts
Excellent project management and prioritization abilities
Mastery of technical concepts and experience advising customers on how to best use and adopt the platform for faster Return on Investment (ROI)
Problem-solving mentality with the ability to navigate complex situations
Industry-related certifications i.e. A+, Network+, Sec+, Cloud+, CCSP, etc.is a plus

Job Responsibility

Develop and maintain strong, long-lasting relationships with key stakeholders, including technical teams, project managers, and C-level executives
Orchestrate key touchpoints with customers from weekly status meetings to Executive Business Reviews
Act as the primary point of contact for customers, addressing inquiries, resolving issues, and proactively identifying opportunities for improvement
Demonstrate a deep understanding of the value-drivers of our products and the ability to help customers navigate and optimize their usage
Provide advice and educational materials to help customers understand and utilize the features and functionalities of the products
Stay up-to-date with the latest trends, like-technologies and happenings across cyber security
Be viewed as a trusted advisor with customers. Be the go-to partner for your set of assigned customers
Advocate for customer needs and feedback within the organization to drive product enhancements and improvements
Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure a unified approach in delivering customer success
Identify potential risks and challenges in customer relationships and work proactively to address them before they escalate

Fulltime

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Customer Success Utilization Manager

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