Customer Success - UK/I - Strategic

• Partners directly with enterprise and strategic customers across EMEA to drive adoption of the ElevenLabs platform - spanning core speech models, creative tools, and Agents
• Lead onboarding and long-term adoption across multiple products, advising on platform architecture, integrations, and best practices for deploying ElevenLabs across web, mobile, and backend systems
• Analyze product usage and performance signals to identify friction points, unblock adoption, and help customers realize measurable value from the platform
• Own commercial outcomes across a defined portfolio of approximately 20 enterprise and strategic accounts
• Identify expansion opportunities, drive renewals and upsells, and partner closely with Sales, Engineering, and Customer Success leadership to turn technical success into durable revenue growth
• Act as a voice of the customer internally, shaping processes, influencing roadmap priorities, and helping define what excellence looks like for Customer Success at ElevenLabs

• 5-7 years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the EMEA region
• Familiarity and experience with building and deploying AI agents
• Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
• Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals
• Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
• Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
• Strong understanding of the EMEA market landscape and cultural nuances
• Self-motivated and able to work independently in a remote or distributed team environment

Preferred: Experience in audio AI space

• Innovative culture
• Growth paths
• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
• Annual company offsite
• Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend