Customer Success Transformations Lead Job at Cresta

Senior Principal - Customer Success, Strategic Accounts

Senior Principal role in Customer Success for Strategic Accounts, focusing on bu...

Location

Australia , Sydney; Melbourne

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

12+ years in Customer Success, account management, consulting, or enterprise transformation, with a proven track record managing the largest, most complex strategic customers
Fluent Korean Speaking
Executive presence and experience delivering solutions at the SVP/C-level for Fortune 500/global enterprise customers
Demonstrated success in leading transformational initiatives that drive measurable customer outcomes (e.g., differentiated use cases, efficiency savings, accelerated growth and business outcomes (e.g., platform adoption, expansion, retention)
Experience with AI and digital transformation in enterprise environments
Strong understanding of Jira, Confluence, and Atlassian solution use cases, with the ability to advise on solution trade-offs and best practices
Proficiency with Customer Success Planning frameworks
experience using Gainsight, Salesforce, Tableau, or similar tools
Excellent problem-solving, communication, and stakeholder management skills

Job Responsibility

Executive Engagement & Trusted Advisor: Build and maintain trusted relationships with C-suite and senior executives, ensuring Atlassian is positioned as a strategic partner in their digital and AI transformation journeys
Outcome-Driven Success: Accelerate product adoption and deliver verifiable business outcomes, focusing on measurable value realization and expansion across global teams
Strategic Success Planning: Lead the development and execution of Customer Success Plans (CSPs) that align with customer business goals, including regular check-ins, QBRs, and strategic planning sessions. Leverage CSPs as a vehicle for driving adoption, retention, and expansion
Complex Program Leadership: Guide customers and internal teams through complex implementation and transformation initiatives, often involving multiple partners and stakeholders
AI & Emerging Tech Enablement: Advise customers on leveraging Atlassian’s AI and emerging technologies to enhance their strategies and operations
Risk Mitigation: Proactively identify risks, escalate issues, and drive mitigation strategies in partnership with account teams
Voice of the Customer: Serve as the customer advocate internally, providing actionable feedback to improve Atlassian’s products, services, and customer experience
Cross-Functional Collaboration: Partner with sales, product, support, and advisory services to deliver a seamless customer experience and maximize business value

What we offer

Health and wellbeing resources
paid volunteer days
a wide range of perks and benefits designed to support you, your family and to help you engage with your local community

Fulltime

Senior Director, Enterprise Customer Success

As the Regional Vice President, North America Customer Success, you will lead a ...

Location

Canada , Toronto

Salary:

192000.00 - 264000.00 CAD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

Ability to communicate and effectively present (verbally/in writing) coaching plans, strategic plans for your business, problem solving and decision making situations
proven track record of trusted advisor to the C-suite in Enterprise accounts with strong consultative skills
experience building plays and associated playbooks using Customer Success technologies such as Gainsight to measure impact and effectiveness
understand and can apply Customer Journey frameworks to CSM tasks and responsibilities
minimum of 10 years experience with a combination of working in a consulting firm running a team of senior consultants, and leading services or success organizations in a SaaS company
a four year degree or equivalent
demonstrated ability to manage customer accounts in conjunction with sales organizations
exceptional leader of high integrity, intellect, and character who can set a clear vision for the group and plan, hire, manage, and inspire teams to achieve extraordinary results consistently quarter over quarter.

Job Responsibility

Proactively engage with customers to understand their needs, address challenges, and ensure they are achieving desired outcomes with the company's products or services
serve as a voice of the customer within the organization, ensuring customer feedback is heard and acted upon
develop and implement customer success strategies aligned with business goals, focusing on maximizing customer lifetime value and driving revenue growth
uplevel our engagement with Executive decision makers and position the Operations Cloud as the platform for modern enterprises
lead, mentor, and develop a high-performing customer success organization, providing guidance, coaching, and performance management
build and sustain a team of high performing leaders who embody our values, establish trusted advisor relationships and focus on making every customer successful
key metrics for this role are: gross revenue retention, net revenue retention, executive engagement, adoption, professional services, support and PagerDuty University
drive customer retention and expansion by identifying opportunities for upselling, cross-selling, and building strong customer relationships
monitor key customer success metrics, identify trends, and use data to inform decision-making and improve processes
establish a rhythm of the business that is consistent and predictable in running the business activities and change the business projects

What we offer

Competitive salary
comprehensive benefits package from day one
flexible work arrangements
company equity
ESPP (Employee Stock Purchase Program)
retirement or pension plan
generous paid vacation time
paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

Senior Director, Enterprise Customer Success

As our Regional Vice President, North America Customer Success, you will be repo...

Location

United States , Atlanta

Salary:

180000.00 - 275000.00 USD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

Ability to communicate and effectively present (verbally/in writing) coaching plans, strategic plans for your business, problem solving and decision making situations
Take on new challenges and the ability to work through uncertainty
Proven track record of trusted advisor to the C-suite in Enterprise accounts with strong consultative skills
Experience building plays and associated playbooks using Customer Success technologies such as Gainsight
Understand and can apply Customer Journey frameworks to CSM tasks and responsibilities
Minimum of 10 years experience with a combination of working in a consulting firm running a team of senior consultants, and leading services or success organizations in a SaaS company
A four year degree or equivalent
Demonstrated ability to manage customer accounts in conjunction with sales organizations
Exceptional leader of high integrity, intellect, and character who can set a clear vision for the group and plan, hire, manage, and inspire teams to achieve extraordinary results consistently quarter over quarter

Job Responsibility

Advocate for the Customer
Strategic Leadership
Team Management
Retention and Growth
Data Analysis and Reporting
Cross-Functional Collaboration
Process Improvement / Managing Workload

What we offer

Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

Principle Customer Success Manager

The Principal Customer Success Manager is aligned at the customers' key stakehol...

Location

United Kingdom , London

Salary:

Not provided

PagerDuty

Expiration Date

Until further notice

Requirements

Experienced professional with 5-10 years relevant industry expertise
Experience building business value ROI models
Working knowledge in a SaaS business model
Strong knowledge of PagerDuty product and platform features and capabilities is highly desired
Strong understanding of IT enterprise architecture, DevOps principles and modern IT monitoring
Ability to travel to client sites as necessary

Job Responsibility

Build and foster executive-level trusted advisor relationships with the customer's IT, Engineering and Support organizations
Demonstrates hands-on PagerDuty Product knowledge by applying it to the customer's business priorities
Guide a customer on process, people and change management best practices to drive customers adoption of real time operations
Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan
Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline
Deliver business value and innovation to a customer's business by understanding the customers' opportunity to reduce cost and drive growth
When appropriate, recommend additional expert services needed to drive success
Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates
Represent the voice of the customer to inform our sales process or product roadmap
Lead the cross functional post sales team at PagerDuty, delivering a seamless experience on behalf of the customer

What we offer

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

Strategic Customer Success Manager

The Strategic Customer Success Manager is aligned at the customers' key stakehol...

Location

Canada , Toronto

Salary:

132000.00 - 182000.00 CAD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

Experienced professional with 10-15 years relevant industry expertise
Strong consulting skills and proven results working as a trusted advisor to drive business value for customers
Ability to drive effective and influencing conversations at the C-level
Experience building Business value ROI models
Thrive in a collaborative fast pace environment and as a part of a results oriented team
Working knowledge in a SaaS business model
Strong knowledge of PagerDuty product and platform features and capabilities is highly desired
Good understanding of IT enterprise architecture, DevOps principles and modern IT monitoring is strongly preferred
Worked in a DevOps environment or with a company going through a transition to DevOps

Job Responsibility

Build and foster executive-level trusted advisor relationships with the customer's IT, Engineering and Support organizations
Demonstrates hands on PagerDuty Product knowledge by applying it to the customer's business priorities
Guide a customer on process, people and change management best practices to drive customers adoption of real time operations
Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan
Produce and execute a comprehensive adoption path of PagerDuty products
Deliver business value and innovation to a customer's business by understanding the customers' opportunity to reduce cost and drive growth
Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates
Represent the voice of the customer to inform our sales process or product roadmap
Lead the cross functional post sales team at PagerDuty
Prepare and facilitate business review meetings, training sessions, webinars, demos, and other strategic and supportive interactions

What we offer

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

Senior Manager, Customer Success - Strategic

Atlassian is looking for a Senior Manager to oversee our Strategic Customer Succ...

Location

United Kingdom , London

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Proven senior leadership experience (e.g. experience managing managers/senior CSMs)
Tenured experience working with large, Global, Fortune 500 customers and overseeing a large customer portfolio valued over at least 100+ million
You enjoy working in a highly matrixed organisation where building relationships across the customer’s global team is imperative to their success and growth
Excels when engaging directly with enterprise customers with a consultative, relationship-oriented approach
Motivated and inspired to coach and mentor Customer Success professionals
Experience using CRM, Pipeline Management, and Analytic tools
Drives transformational adoption of solutions and engage with C-level stakeholders
Experience working in an international environment, identifying and solving problems, trying new things and sharing your findings with the team and business.

Job Responsibility

Lead and manage a team of Strategic Customer Success Managers to set and achieve OKRs and KPIs, as well as professional goals within the Strategic segment
Remain well informed about industry trends, competitor activities, and market dynamics to inform the Strategic segment
Guide team to develop and implement strategic Success Plans and initiatives to penetrate and expand market share in the strategic segment
Oversee complex Enterprise book of business and guide team to setting and achieving department OKRs and metrics
Recruit, hire, and onboard new members of the Strategic Customer Success team to support business growth objectives
Collaborate with internal leaders including Channel Partners, Product Specialists, Account Managers, and Solution Engineers to streamline processes and enhance customer satisfaction
Analyze customer insights, product data and market trends to identify opportunities for growth and improvement
Manage C-Level and key executive relationships and participating in high-level value realization sessions and discussions as needed
Provide mentorship, coaching, and guidance to the team to help them develop their skills and achieve their individual targets
Conduct regular performance evaluations and provide feedback to the team to drive continuous improvement

What we offer

health coverage
paid volunteer days
wellness resources

Fulltime

Customer Success Manager

Starship Technologies is revolutionizing deliveries with autonomous robots. Thes...

Location

United Kingdom , London

Salary:

Not provided

Starship Technologies

Expiration Date

Until further notice

Requirements

Minimum 3 years of driving growth within strategic accounts in commercial Customer Success, strategic sales, or consulting, with a proven track record of crushing expansion targets
Proven experience transforming customer insights directly into strategic advantages and expansion opportunities
Fluency in English, additional languages are a plus
Exceptional ability to read organisational dynamics, navigate complex hierarchies, and identify key power brokers while establishing strategic footholds
Demonstrated strong commercial instincts and relentless pursuit of strategic growth opportunities
Advanced analytics skills and proven expertise in developing compelling, data-backed business cases that clearly articulate ROI and drive rapid executive action

Job Responsibility

Relentlessly pursuing and securing expansion opportunities through strategic value positioning and competitive account engagement
Articulating compelling ROI narratives and business cases that command C-suite attention and drive strategic decision-making
Strategically building personal brand within client organizations as the go-to quick commerce & autonomous technology expert and value catalyst
Navigating complex organizational politics to identify and cultivate key power brokers and decision influencers across all levels
Creating aggressive expansion roadmaps that align customer strategic initiatives with our commercial objectives
Leveraging deep customer intelligence to drive expansion initiatives across product and operations while leading cross-functional alignment to transform insights into actionable revenue opportunities and competitive advantages
Proactively identifying and eliminating churn risks while maximizing every expansion and cross-sell opportunity

What we offer

Opportunity to collaborate with highly motivated people who value feedback and continuous improvement
Be part of a fast-growing scale-up with significant opportunities for career progression
See the direct impact of your contribution on both customer outcomes and company growth
Learn from inspirational, talented colleagues across the globe

Fulltime

Customer Success Manager

Starship Technologies is revolutionizing deliveries with autonomous robots. Thes...

Location

Finland , Helsinki

Salary:

Not provided

Starship Technologies

Expiration Date

Until further notice

Requirements

Minimum 3 years of driving growth within strategic accounts in commercial Customer Success, strategic sales, or consulting with a proven track record of crushing expansion targets
Proven experience transforming customer insights directly into strategic advantages and expansion opportunities
Fluency in English and Finnish languages, additional languages are a plus
You are recognised as a trusted strategic advisor by C-suite executives with the ability to influence at the highest organisational levels
Exceptional ability to read organisational dynamics, navigate complex hierarchies, and identify key power brokers while establishing strategic footholds
Demonstrated strong commercial instincts and relentless pursuit of strategic growth opportunities
Advanced analytics skills and proven expertise in developing compelling, data-backed business cases that clearly articulate ROI and drive rapid executive action

Job Responsibility

Relentlessly pursuing and securing expansion opportunities through strategic value positioning and competitive account engagement
Articulating compelling ROI narratives and business cases that command C-suite attention and drive strategic decision-making
Strategically building personal brand within client organizations as the go-to quick commerce & autonomous technology expert and value catalyst
Navigating complex organizational politics to identify and cultivate key power brokers and decision influencers across all levels
Creating aggressive expansion roadmaps that align customer strategic initiatives with our commercial objectives
Leveraging deep customer intelligence to drive expansion initiatives across product and operations while leading cross-functional alignment to transform insights into actionable revenue opportunities and competitive advantages
Proactively identifying and eliminating churn risks while maximizing every expansion and cross-sell opportunity

What we offer

Opportunity to collaborate with highly motivated people who value feedback and continuous improvement
Be part of a fast-growing scale-up with significant opportunities for career progression
See the direct impact of your contribution on both customer outcomes and company growth
Learn from inspirational, talented colleagues across the globe

Customer Success Transformations Lead

Cresta

Location:
United States

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 26, 2026

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