CrawlJobs Logo
Aristocrat Gaming Logo Aristocrat Gaming · IT - Administration

Customer Success Trainer

Australia, Sydney · Job Posted February 01, 2026
Apply Position
Job Link Share

Job Description

You will conduct functional and technical product training using various delivery methods (Face to face, Zoom, Telephone & via Remote desktop). You will demonstrate your prior industry experience around the day-to-day operational activities of gaming venues with a focus on Gaming, Marketing, Membership, Cashflow, back of house procedures and digital content management. You will be required to liaise and communicate with internal resolver groups and collaborators where required and have a demeanor that will enable you to analyze and prioritize issues at hand and bring up issues when the need arises. There is an optional on-call component committed to this role.

Job Responsibility

  • Provide on-site pre and post installation training and support for Aristocrats Venue Management Systems, Applications, and web-based products
  • Develop structured training courses and supporting documentation (when required)
  • Develop and maintain customer relationships
  • Update call tickets with necessary information in line with our service levels and advance when appropriate to our Senior Technicians and or Management
  • Provide input into the development of new products (when required)
  • Assist with Operational Acceptance Testing (OAT) on new and existing products
  • Work with sales on new bids and tenders
  • Work effectively with customers, product developers, customer support and sales to provide innovative and sound instructional solutions to ensure effective use of company products
  • Manage Client calls utilising our Call Management System (Salesforce)
  • Participate in and support the overall CXS strategy

Requirements

  • Epic customer service skills
  • A love for helping people and an appetite to learn
  • Formal training qualifications i.e. (Cert IV – Desirable)
  • Advanced knowledge of Microsoft Word, Excel, and Power point
  • Experience in cashflow analysis within the gaming and casino industry or a comprehensive understanding of financial analysis
  • Extensive experience in the technology sector is desirable
  • Knowledge of Casino and/or club operational procedures would be an advantage
  • Considerable hands-on experience in the delivery of formal training programs
  • Exceptional presentation, organizational, oral, and written communication skills, including the ability to write training and procedural documentation
  • Demonstrated ability to work collaboratively and across all areas of the organization
  • Instructional proficiency coupled with and mixture of strong technical and interpersonal client facing skills
  • Proven application/technical training experience ideally within the gaming environment and in particular, cash-flow analysis and reconciliation procedures
  • Ability to travel to customer sites to deliver training

Nice to have

  • Formal training qualifications i.e. (Cert IV – Desirable)
  • Extensive experience in the technology sector is desirable
  • Knowledge of Casino and/or club operational procedures would be an advantage
Aristocrat Gaming - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Customer Success Trainer

8 matching positions

Senior Customer Success Manager, Commercial

We’re looking for a Senior Customer Success Manager to partner with our Named Co...
Location
Location
Australia , Melbourne
Salary
Salary:
Not provided
cultureamp.com Logo
Culture Amp
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Senior-level experience in Customer Success or Account Management within SaaS
  • Proven ability to manage a large, diverse Mid-Market book of business, driving adoption, retention, and expansion with clear, measurable outcomes
  • Strength in building executive-level relationships and leading strategic conversations with senior stakeholders
  • Data storytelling skills: you can translate usage data, benchmarks, and people insights into clear narratives and recommended actions
  • Excellent expectation-setting, conflict management, and escalation handling
  • Disciplined systems hygiene and portfolio management
  • Collaborative mindset with demonstrated success working cross-functionally (Support, Implementation, Training, People Science, Product, AM/Renewals)
  • A People Geek: deeply curious about people & culture, eager to learn fast, and motivated by customer outcomes
  • Consultative, empathetic, and persuasive
  • A learn-it-all who shares openly, improves playbooks, and helps elevate the CS profession
Job Responsibility
Job Responsibility
  • Own a book of Named Commercial (Mid-Market ~400 -1,000 employees) customers and drive adoption, value realization, and retention across the portfolio
  • Build Success Plans, lead Partnership Kick-offs, and run regular Executive Strategy Reviews with HR leaders (CPOs/Heads of People), aligning platform use to business and people goals
  • Proactively monitor product usage and health to identify risks and opportunities
  • create and execute mitigation and growth plans in partnership with Account Management and Renewals
  • Enable customers on Culture Amp and the broader people & culture domain
  • deliver strategic guidance and semi-custom content that accelerates adoption and outcomes
  • Coordinate the right internal experts (Implementation, Trainers, People Scientists, Support) at the right moments
  • ensure seamless handoffs and delivery against plan/SOW
  • Document key moments and decisions in our system of record (e.g., Vitally/Salesforce), track value and renewal progress, and communicate clearly and often
  • Coach customers through challenging conversations, set realistic expectations, and resolve escalations in partnership with internal leaders
What we offer
What we offer
  • Employee Share Options Program
  • Programs, coaching, and budgets to help you thrive personally and professionally
  • Access to external providers for mental wellbeing and coaching support
  • Monthly Camper Life Allowance
  • Team budgets dedicated to team building activities and connection
  • Intentional quarterly wellbeing pauses
  • Extended year-end breaks
  • Excellent parental leave and in work support program available from day 1
  • 5 Social Impact Days a year
  • MacBooks for you to do your best & a work from home office budget
  • Fulltime
Read More
Arrow Right

Digital Customer Success Manager

As a Digital Customer Success Manager, you will support our clients in their dig...
Location
Location
France , Paris
Salary
Salary:
Not provided
360learning.com Logo
360Learning
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • First experience in a Customer Success Manager position
  • First experience in a Training Organization (training manager, trainer, training assistant)
  • First experience in a consulting firm
  • A keen interest for the digital industry, education and e-learning
  • Excellent interpersonal and communication skills
  • Native French
  • Excellent English proficiency (B2 minimum)
Job Responsibility
Job Responsibility
  • Support clients in their digital training strategy through the 360Learning platform
  • Ensure the business impact of our solution in accordance with the objectives set with the clients
  • Ensure the renewal of your client portfolio
  • Create and develop processes to handle a one-to-many approach
  • Create and develop reporting and communication processes
  • Drive renewal calls
  • Drive new customer onboardings
  • Organize and present webinars
  • Drive initiatives on specific topics such as ‘office hours’
  • Successfully onboard new customers and ensure the launch is on time
What we offer
What we offer
  • Work From Home stipend
  • RTT
  • lunch vouchers
  • medical insurance
  • gym subscription
  • 1 month parental leave for the second parent
  • Flexible hours
  • full remote work possible anywhere in France
  • Equity
  • Variable compensation component
  • Fulltime
Read More
Arrow Right

Digital Customer Success Manager

As a Digital Customer Success Manager, you will support our clients in their dig...
Location
Location
Spain
Salary
Salary:
Not provided
360learning.com Logo
360Learning
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • First experience in a Customer Success Manager position
  • First experience in a Training Organization (training manager, trainer, training assistant)
  • First experience in a consulting firm
  • A keen interest for the digital industry, education and e-learning
  • Excellent interpersonal and communication skills
  • Native French
  • Excellent English proficiency (B2 minimum)
Job Responsibility
Job Responsibility
  • Support clients in their digital training strategy through the 360Learning platform
  • Ensure the business impact of our solution in accordance with client objectives
  • Ensure the renewal of your client portfolio
  • Create and develop processes to handle a one-to-many approach
  • Create and develop reporting and communication processes
  • Drive renewal calls
  • Drive new customer onboardings
  • Organize and present webinars
  • Drive initiatives on specific topics
  • Successfully onboard new customers and ensure launch is on time
What we offer
What we offer
  • Work From Home allowance
  • Social security
  • Health insurance
  • Unemployment insurance
  • Common contingency
  • Salary guarantee fund
  • Flexible hours
  • Total work from home possible anywhere in Spain
  • Diversity, Equity, and Inclusion ERGs
  • Corporate Social Responsibility framework
  • Fulltime
Read More
Arrow Right

Customer Onboarding - POS Trainer Hospitality

The role of a Training Specialist is to enhance business growth by providing spe...
Location
Location
Australia , Melbourne
Salary
Salary:
Not provided
ordermate.com.au Logo
OrderMate
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A hospitality enthusiast, with an interest in the latest trends in hospo tech
  • Approachable, patient, flexible, efficient, disciplined and most importantly a problem solver
  • Knowledge of Microsoft Windows, Mac OSX, Word, Excel & Outlook
  • Good understanding of hospitality-based businesses & processes
  • Excellent written & oral communication
  • Customer focused, you have a genuine interest in teaching others
  • Industry experience at a venue that uses Ordermate would be a plus
Job Responsibility
Job Responsibility
  • Enhance business growth by providing specialist product knowledge, training, assistance, and external facing collateral (print, video, marketing and media) to our customers
  • Arm our hospitality customers, and their team members, with the knowledge of how best to use our products and services, so that they are set up for success in their business
What we offer
What we offer
  • Be part of an innovative and tight-knit team committed to excellence
  • A permanent full time (Monday-Friday only) role, with opportunities for career growth
  • A competitive salary and bonus payments
  • Enjoy company-sponsored initiatives focused on well-being and team interaction
  • Participate in regular virtual and face-to-face team catch-ups
  • Benefit from our Employee Assistance Program for your well-being
  • Thrive in a diverse and inclusive workplace
  • Your voice matters – your ideas and suggestions are valued and considered
  • Fulltime
Read More
Arrow Right

Customer Service Representative, SME & Trainer

The primary role of Customer Support function is to provide exceptional customer...
Location
Location
Malaysia , Kuala Lumpur
Salary
Salary:
Not provided
resmed.com Logo
ResMed
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Diploma or degree holder in any discipline
  • Minimum 10 years’ experience in a high volume customer service/call centre capacity
  • Experience conducting training, preparing training document, presentation, process flow and email templates
  • Must be able to handle escalations, ad-hoc tasks and demonstrate exceptional problem solving and organizational skills
  • Must demonstrate strong written and oral communication skills in English
  • Must be able to work in enterprise level ERP (e.g. Oracle) and CRM (e.g. Sales Force Dotcom) applications, navigate multiple screens, and enter customer information/orders accurately
  • Strong personal computer skills and familiarity with Windows-based software
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
  • Ability to multi-task in a fast-paced environment
  • Ability to communicate clearly and effectively. Effective retention skills
Job Responsibility
Job Responsibility
  • Subject Matter Expert (SME) that provides training, knowledge expertise and best practices to drive consistent and continual performance improvement for team
  • Ensure process alignment within the team and internal stakeholders
  • Effectively handle escalations and assist other team members to ensure efficient resolution to customer requests through collaboration and effective teamwork
  • Provide process improvement suggestions, create/ update training documents and email templates
  • Work to support continuous improvement projects, system testing and special projects as needed
  • Provide order processing data entry for requests from customers to place and manage orders, provide pricing and delivery information, and additional requests, by phone, fax, email, and EDI transactions
  • Respond to inquiries in a manner which meets high quality, productivity and other performance standard in accordance with company requirements and customer needs
  • Respond to customer complaints in a professional manner
  • attempt to resolve complaints successfully in accordance with established guidelines. Attempt to troubleshoot customers' problems. Inform supervision/management of all unresolved complaints
  • Document customer transactions accurately in Oracle. Ensure pricing approval process is supported and works in compliance to Customer Service policies and procedures
  • Fulltime
Read More
Arrow Right
New

Training Manager

In alignment with our Microsoft values, we are committed to cultivating an inclu...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree AND 6+ combined years training, education, information technology (IT), cloud systems, datacenter environments, critical environments/facilities, cloud, or computer technologies with a focus on in-depth learning of technology systems. OR equivalent experience.
  • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Job Responsibility
Job Responsibility
  • Manage a team of trainers while embracing Microsoft's culture of 'Model, Coach, Care'. Deliver success through team empowerment, leading by example through individual development and personal accountability while coaching trainers on developing their own capabilities.
  • Partner with site managers and trainers to provide solutions for operational risks, training gaps, and learning opportunities and communicate those to stakeholders in partnership with regional training operations managers.
  • Encourage team and site customers to innovate on training topics using technologies from working environments and scenarios from live site issues. Structure site training delivery strategies using technical knowledge of adult learning principles and building relationships with business partners.
  • Enable team to leverage the latest features, technologies, and processes and incorporate them into appropriate learning experiences to ensure a quality learning environment and relevance for technologies or common challenges in the live environment.
  • Monitor team engagement with learners and ensure alignment with global and local learner goals (e.g., internal and external learner partnership).
  • Establish and maintain a culture of learning across sites, sharing best practices for skills development with business partners, customers, peer teams, and industry leaders.
  • Maintain deep collaboration with sites across all workstreams to ensure training content and delivery are meeting learning expectations in support of availability, safety, and throughput goals in the datacenters.
  • Embody our culture and values.
  • Fulltime
Read More
Arrow Right
New

Technical Solution Management Specialist - AI Evaluation, Research, and Technical Architecture Func.

With more than 45,000 employees and partners worldwide, the Customer Experience ...
Location
Location
United States , Redmond
Salary
Salary:
97600.00 - 188400.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree AND 4+ years experience in technical program management, preferably in AI, machine learning, research, data science, technical architecture, or customer experience domains. OR equivalent experience.
  • 2+ years of experience managing cross-functional and/or cross-team projects.
Job Responsibility
Job Responsibility
  • Define and communicate a future-state vision for AI evaluation, research quality, and technical architecture across the XIO AI Innovation Lab.
  • Develop and maintain technical blueprints for research, validation, evaluation, experimentation, and Test Kitchen-ready handoff capabilities.
  • Define and maintain related processes and playbooks for scaling pre 0-to-1 motions using the lab flow: Signal -> Research -> Validation -> Research Paper -> PoC Candidate -> Test Kitchen.
  • Influence technical roadmaps for consistent product evaluation frameworks and tooling.
  • Track best practices, Microsoft product updates, frontier AI research, and emerging AI trends to inform lab strategy and publication direction.
  • Ensure alignment of evaluation frameworks with business priorities and Responsible AI standards.
  • Build and scale multi-dimensional evaluation approaches for diverse lab-stage AI workloads, including chatbots, customer self-service agents, predictive models, and generative tools.
  • Develop automated testing frameworks, including synthetic scenario generation, adversarial stress-testing, and batch evaluation.
  • Implement lab-appropriate experimentation patterns, including offline evaluation, synthetic scenario testing, feature-flagged trials where appropriate, and monitoring plans for downstream PoC owners.
  • Partner with engineering, data science, and prototyping teams to integrate evaluation tools into prototype scaffolds, CI/CD pipelines where relevant, and Test Kitchen handoff plans.
  • Fulltime
Read More
Arrow Right
New

IT Technical Trainer

In alignment with our Microsoft values, we are committed to cultivating an inclu...
Location
Location
Italy , Milan
Salary
Salary:
39300.00 - 68000.00 EUR / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree AND training, education, information technology (IT), cloud systems, datacenter environments, server environments, or computer technologies experience OR equivalent experience
  • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Job Responsibility
Job Responsibility
  • Align learning preparation with relevant metrics for measuring success (e.g., cloud consumption, survey feedback)
  • Build awareness of the latest features, technologies, and processes and incorporate those into current learning experiences to ensure quality learning environment and delivery
  • Deliver single to multi-day training or other learning experiences in-person or virtually with minimal supervision leveraging a variety of delivery methods, including presentations, discussions, labs, and simulations, to deliver training
  • Use digitally enhanced instructor-led resources to effectively deliver technology-based learning experiences that prepare our IT technicians for local qualifications
  • Apply classroom management techniques such as flexible learning, behavioral reinforcement, and time management to reinforce learning while engaging with learners to ensure content and concepts are understood and aligned with operational goals
  • Create a friendly, supportive environment and encourage learners to ask questions
  • monitor the progress of learners to appropriately reinforce important learning
  • participate in hands-on lab activities to further build upon learning
  • and provide course content feedback to broader Learning Team using appropriate internal team channels as necessary to ensure consistency and relevance across our curriculum portfolio
  • Embody our culture and values
  • Fulltime
Read More
Arrow Right