CrawlJobs Logo

Customer Success Trainer

aristocratgaming.com Logo

Aristocrat Gaming

Location Icon

Location:
Australia , Sydney ▼

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

You will conduct functional and technical product training using various delivery methods (Face to face, Zoom, Telephone & via Remote desktop). You will demonstrate your prior industry experience around the day-to-day operational activities of gaming venues with a focus on Gaming, Marketing, Membership, Cashflow, back of house procedures and digital content management. You will be required to liaise and communicate with internal resolver groups and collaborators where required and have a demeanor that will enable you to analyze and prioritize issues at hand and bring up issues when the need arises. There is an optional on-call component committed to this role.

Job Responsibility:

  • Provide on-site pre and post installation training and support for Aristocrats Venue Management Systems, Applications, and web-based products
  • Develop structured training courses and supporting documentation (when required)
  • Develop and maintain customer relationships
  • Update call tickets with necessary information in line with our service levels and advance when appropriate to our Senior Technicians and or Management
  • Provide input into the development of new products (when required)
  • Assist with Operational Acceptance Testing (OAT) on new and existing products
  • Work with sales on new bids and tenders
  • Work effectively with customers, product developers, customer support and sales to provide innovative and sound instructional solutions to ensure effective use of company products
  • Manage Client calls utilising our Call Management System (Salesforce)
  • Participate in and support the overall CXS strategy

Requirements:

  • Epic customer service skills
  • A love for helping people and an appetite to learn
  • Formal training qualifications i.e. (Cert IV – Desirable)
  • Advanced knowledge of Microsoft Word, Excel, and Power point
  • Experience in cashflow analysis within the gaming and casino industry or a comprehensive understanding of financial analysis
  • Extensive experience in the technology sector is desirable
  • Knowledge of Casino and/or club operational procedures would be an advantage
  • Considerable hands-on experience in the delivery of formal training programs
  • Exceptional presentation, organizational, oral, and written communication skills, including the ability to write training and procedural documentation
  • Demonstrated ability to work collaboratively and across all areas of the organization
  • Instructional proficiency coupled with and mixture of strong technical and interpersonal client facing skills
  • Proven application/technical training experience ideally within the gaming environment and in particular, cash-flow analysis and reconciliation procedures
  • Ability to travel to customer sites to deliver training

Nice to have:

  • Formal training qualifications i.e. (Cert IV – Desirable)
  • Extensive experience in the technology sector is desirable
  • Knowledge of Casino and/or club operational procedures would be an advantage

Additional Information:

Job Posted:
February 01, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Aristocrat Gaming - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Customer Success Trainer

Digital Customer Success Manager

As a Digital Customer Success Manager, you will support our clients in their dig...
Location
Location
Spain
Salary
Salary:
Not provided
360learning.com Logo
360Learning
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • First experience in a Customer Success Manager position
  • First experience in a Training Organization (training manager, trainer, training assistant)
  • First experience in a consulting firm
  • A keen interest for the digital industry, education and e-learning
  • Excellent interpersonal and communication skills
  • Native French
  • Excellent English proficiency (B2 minimum)
Job Responsibility
Job Responsibility
  • Support clients in their digital training strategy through the 360Learning platform
  • Ensure the business impact of our solution in accordance with client objectives
  • Ensure the renewal of your client portfolio
  • Create and develop processes to handle a one-to-many approach
  • Create and develop reporting and communication processes
  • Drive renewal calls
  • Drive new customer onboardings
  • Organize and present webinars
  • Drive initiatives on specific topics
  • Successfully onboard new customers and ensure launch is on time
What we offer
What we offer
  • Work From Home allowance
  • Social security
  • Health insurance
  • Unemployment insurance
  • Common contingency
  • Salary guarantee fund
  • Flexible hours
  • Total work from home possible anywhere in Spain
  • Diversity, Equity, and Inclusion ERGs
  • Corporate Social Responsibility framework
  • Fulltime
Read More
Arrow Right

Digital Customer Success Manager

As a Digital Customer Success Manager, you will support our clients in their dig...
Location
Location
France , Paris
Salary
Salary:
Not provided
360learning.com Logo
360Learning
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • First experience in a Customer Success Manager position
  • First experience in a Training Organization (training manager, trainer, training assistant)
  • First experience in a consulting firm
  • A keen interest for the digital industry, education and e-learning
  • Excellent interpersonal and communication skills
  • Native French
  • Excellent English proficiency (B2 minimum)
Job Responsibility
Job Responsibility
  • Support clients in their digital training strategy through the 360Learning platform
  • Ensure the business impact of our solution in accordance with the objectives set with the clients
  • Ensure the renewal of your client portfolio
  • Create and develop processes to handle a one-to-many approach
  • Create and develop reporting and communication processes
  • Drive renewal calls
  • Drive new customer onboardings
  • Organize and present webinars
  • Drive initiatives on specific topics such as ‘office hours’
  • Successfully onboard new customers and ensure the launch is on time
What we offer
What we offer
  • Work From Home stipend
  • RTT
  • lunch vouchers
  • medical insurance
  • gym subscription
  • 1 month parental leave for the second parent
  • Flexible hours
  • full remote work possible anywhere in France
  • Equity
  • Variable compensation component
  • Fulltime
Read More
Arrow Right

Customer Onboarding - POS Trainer Hospitality

The role of a Training Specialist is to enhance business growth by providing spe...
Location
Location
Australia , Melbourne
Salary
Salary:
Not provided
ordermate.com.au Logo
OrderMate
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A hospitality enthusiast, with an interest in the latest trends in hospo tech
  • Approachable, patient, flexible, efficient, disciplined and most importantly a problem solver
  • Knowledge of Microsoft Windows, Mac OSX, Word, Excel & Outlook
  • Good understanding of hospitality-based businesses & processes
  • Excellent written & oral communication
  • Customer focused, you have a genuine interest in teaching others
  • Industry experience at a venue that uses Ordermate would be a plus
Job Responsibility
Job Responsibility
  • Enhance business growth by providing specialist product knowledge, training, assistance, and external facing collateral (print, video, marketing and media) to our customers
  • Arm our hospitality customers, and their team members, with the knowledge of how best to use our products and services, so that they are set up for success in their business
What we offer
What we offer
  • Be part of an innovative and tight-knit team committed to excellence
  • A permanent full time (Monday-Friday only) role, with opportunities for career growth
  • A competitive salary and bonus payments
  • Enjoy company-sponsored initiatives focused on well-being and team interaction
  • Participate in regular virtual and face-to-face team catch-ups
  • Benefit from our Employee Assistance Program for your well-being
  • Thrive in a diverse and inclusive workplace
  • Your voice matters – your ideas and suggestions are valued and considered
  • Fulltime
Read More
Arrow Right

Technical Support Enablement Trainer

We are seeking a highly motivated, technical, and experienced Customer Success T...
Location
Location
United States , East Coast
Salary
Salary:
Not provided
vastdata.com Logo
VAST Data
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven track record in designing and delivering effective training programs for customer-facing teams
  • Experience with highly technical support procedures in similar industries to VAST Data
  • Strong facilitation and presentation skills, both virtual and in-person
  • Excellent written communication and instructional design capabilities
  • Familiarity with LMS platforms, adult learning principles, and training evaluation methods
  • Demonstrated the ability to work cross-functionally, manage multiple priorities, and drive initiatives independently
  • Background in Customer Success, Professional Services, Support, Enablement, Learning & Development, or a similar field
  • Solid understanding of virtualization and containerization technologies, including VMware and Docker
  • Advanced Networking, switch configuration and troubleshooting
  • Excellent analytical and problem-solving skills
Job Responsibility
Job Responsibility
  • Develop, implement, and scale training content for the Customer Success team, covering onboarding product knowledge, NPI, issue identification, troubleshooting, and customer engagement best practices
  • Facilitate live training sessions, webinars, and workshops that drive engagement and learning retention
  • Partner with Subject Matter Experts (SMEs) to create content that is accurate, relevant, and practical
  • Maintain a library of up-to-date learning materials, playbooks, and certifications aligned with business goals
  • Utilize the Learning Management System (LMS) to track progress and completion
  • Continuously update content to reflect new product releases, process changes, and industry best practices
  • Collaborate with the Technical Enablement & Customer Success Leadership to identify skill gaps and prioritize enablement initiatives
  • Partner Product Management, Office of CTO, Customer Success, and Technical Enablement team to ensure alignment across the customer journey
  • Gather feedback from all stakeholders to measure training effectiveness and iterate as needed
  • Establish metrics and KPIs to evaluate the success of training programs (e.g., ramp time, customer health improvements, NPS, renewal rates)
  • Fulltime
Read More
Arrow Right

Technical Support Enablement Trainer

We are seeking a highly motivated, technical, and experienced Customer Success T...
Location
Location
United States , DC, Maryland, Virginia
Salary
Salary:
Not provided
vastdata.com Logo
VAST Data
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven track record in designing and delivering effective training programs for customer-facing teams
  • Experience with highly technical support procedures in similar industries to VAST Data
  • Strong facilitation and presentation skills, both virtual and in-person
  • Excellent written communication and instructional design capabilities
  • Familiarity with LMS platforms, adult learning principles, and training evaluation methods
  • Demonstrated the ability to work cross-functionally, manage multiple priorities, and drive initiatives independently
  • Background in Customer Success, Professional Services, Support, Enablement, Learning & Development, or a similar field
  • Solid understanding of virtualization and containerization technologies, including VMware and Docker
  • Advanced Networking, switch configuration and troubleshooting
  • Excellent analytical and problem-solving skills
Job Responsibility
Job Responsibility
  • Develop, implement, and scale training content for the Customer Success team, covering onboarding product knowledge, NPI, issue identification, troubleshooting, and customer engagement best practices
  • Facilitate live training sessions, webinars, and workshops that drive engagement and learning retention
  • Partner with Subject Matter Experts (SMEs) to create content that is accurate, relevant, and practical
  • Maintain a library of up-to-date learning materials, playbooks, and certifications aligned with business goals
  • Utilize the Learning Management System (LMS) to track progress and completion
  • Continuously update content to reflect new product releases, process changes, and industry best practices
  • Collaborate with the Technical Enablement & Customer Success Leadership to identify skill gaps and prioritize enablement initiatives
  • Partner Product Management, Office of CTO, Customer Success, and Technical Enablement team to ensure alignment across the customer journey
  • Gather feedback from all stakeholders to measure training effectiveness and iterate as needed
  • Establish metrics and KPIs to evaluate the success of training programs (e.g., ramp time, customer health improvements, NPS, renewal rates)
  • Fulltime
Read More
Arrow Right

Cloud Solution Architect- Security

Empower customers to achieve their goals through their investments in Microsoft ...
Location
Location
United States , Redmond
Salary
Salary:
106400.00 - 203600.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
  • This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship
  • Strong understanding of data security principles, including data classification, encryption, sensitivity labeling, and information protection policies
  • Deep knowledge of On-Prem Active Directory and Microsoft Entra ID
  • Proven experience delivering end-to-end Data Security projects using enterprise platforms
  • Microsoft Purview experience preferred (Information Protection, Data Loss Prevention, Insider Risk Management)
  • Microsoft Security certifications such as SC-401, SC-200, SC-100, AZ-500
  • Microsoft Certified Trainer or equivalent
  • Industry-recognized certifications such as CISSP or equivalent
  • Hands-on experience with Data Loss Prevention (DLP), Microsoft Information Protection (MIP), sensitivity labels, Insider Risk Management (IRM), eDiscovery, Audit, Communication Compliance, and Data Lifecycle Management
Job Responsibility
Job Responsibility
  • Drive positive customer satisfaction, act as a trusted advisor, and serve as the Voice of the Customer by sharing insights and best practices
  • Collaborate with Microsoft Global Security, Engineering, and Product teams to remove blockers and influence solution roadmaps
  • Deliver an end-to-end value proposition for Microsoft Security (e.g., Zero Trust) across the full portfolio, with emphasis on Threat Protection, Identity & Access Management, and Cloud Security
  • Position and deliver solutions that increase security product usage, identify opportunities to drive Customer Success outcomes, and help customers realize value from Microsoft investments in partnership with Customer Success Account Managers and account teams
  • Resolve customer blockers by leveraging subject matter expertise and Microsoft best practices
  • Use repeatable IP to accelerate business value, improve security posture, and ensure solutions follow the “Secure by Design” framework for performance, scalability, maintainability, and reliability
  • Align individual skilling with team and customer success goals
  • Share expertise, contribute to IP creation and reuse, and accelerate customer outcomes
  • Lead Architectural Design Sessions to define solution implementation plans aligned with customer business objectives and technical environments, achieving consensus on design and next steps toward production
  • Collaborate and orchestrate with cross-functional teams to develop complex, end-to-end enterprise solutions using the Microsoft Security platform
  • Fulltime
Read More
Arrow Right

Associate Product Marketing Manager

Resonate is hiring an Associate Product Marketing Manager to support core produc...
Location
Location
United States
Salary
Salary:
Not provided
resonate.com Logo
Resonate
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • BA/BS In Marketing, Business, Communications, or related field
  • 2–5 years of experience in product marketing or related role (e.g. marketing, enablement, content, solutions marketing)
  • Experience using AI tools to automate tasks and reduce workload (ChatGPT, Claude, etc.)
  • Storytelling superpower: you translate technicals into crisp, customer outcomes for executive and practitioner audiences
  • Demonstrated ownership of messaging & positioning, GTM launches (support role), and sales enablement collateral in a B2B environment (SaaS or data/tech preferred)
  • Product mastery mindset: hands-on with the product
  • you validate claims yourself and can demo a problem-solution narrative end-to-end
  • Discovery bias: you proactively talk to the right people (customers, prospects, PMs, AEs/SEs, CS) to understand market, ICPs, personas, use cases, and objections—and you turn those inputs into decisions
  • Strong collaboration muscle: proven success working with senior leaders and cross-functional peers
  • comfortable giving and receiving feedback
Job Responsibility
Job Responsibility
  • Support the development and maintenance of product messaging, positioning statements, and proof points
  • Update and refine existing messaging frameworks, one-pagers, and battlecards with guidance
  • Ensure messaging is accurate, customer-focused, and aligned to brand standards
  • Assist in executing go-to-market activities for product launches and updates
  • Translate product briefs into draft messaging and launch deliverables under direction
  • Coordinate timelines, inputs, and reviews across cross-functional partners
  • Create and update sales enablement assets such as pitch decks, one-pagers, competitive summaries, and customer stories
  • Help maintain an organized, accessible enablement library
  • Incorporate feedback from Sales and Customer Success to improve usability and clarity
  • Build foundational product knowledge by partnering with Product and Engineering
What we offer
What we offer
  • Uncapped growth potential
  • Chance to have a meaningful impact on the company
  • Opportunity to work on cutting-edge, AI-powered marketing data and identity solutions
  • Competitive 401(k) match
  • Open PTO policy
  • Comprehensive benefits package
  • Fulltime
Read More
Arrow Right

Senior Customer Success Manager, Commercial

We’re looking for a Senior Customer Success Manager to partner with our Named Co...
Location
Location
Australia , Melbourne
Salary
Salary:
Not provided
cultureamp.com Logo
Culture Amp
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Senior-level experience in Customer Success or Account Management within SaaS
  • Proven ability to manage a large, diverse Mid-Market book of business, driving adoption, retention, and expansion with clear, measurable outcomes
  • Strength in building executive-level relationships and leading strategic conversations with senior stakeholders
  • Data storytelling skills: you can translate usage data, benchmarks, and people insights into clear narratives and recommended actions
  • Excellent expectation-setting, conflict management, and escalation handling
  • Disciplined systems hygiene and portfolio management
  • Collaborative mindset with demonstrated success working cross-functionally (Support, Implementation, Training, People Science, Product, AM/Renewals)
  • A People Geek: deeply curious about people & culture, eager to learn fast, and motivated by customer outcomes
  • Consultative, empathetic, and persuasive
  • A learn-it-all who shares openly, improves playbooks, and helps elevate the CS profession
Job Responsibility
Job Responsibility
  • Own a book of Named Commercial (Mid-Market ~400 -1,000 employees) customers and drive adoption, value realization, and retention across the portfolio
  • Build Success Plans, lead Partnership Kick-offs, and run regular Executive Strategy Reviews with HR leaders (CPOs/Heads of People), aligning platform use to business and people goals
  • Proactively monitor product usage and health to identify risks and opportunities
  • create and execute mitigation and growth plans in partnership with Account Management and Renewals
  • Enable customers on Culture Amp and the broader people & culture domain
  • deliver strategic guidance and semi-custom content that accelerates adoption and outcomes
  • Coordinate the right internal experts (Implementation, Trainers, People Scientists, Support) at the right moments
  • ensure seamless handoffs and delivery against plan/SOW
  • Document key moments and decisions in our system of record (e.g., Vitally/Salesforce), track value and renewal progress, and communicate clearly and often
  • Coach customers through challenging conversations, set realistic expectations, and resolve escalations in partnership with internal leaders
What we offer
What we offer
  • Employee Share Options Program
  • Programs, coaching, and budgets to help you thrive personally and professionally
  • Access to external providers for mental wellbeing and coaching support
  • Monthly Camper Life Allowance
  • Team budgets dedicated to team building activities and connection
  • Intentional quarterly wellbeing pauses
  • Extended year-end breaks
  • Excellent parental leave and in work support program available from day 1
  • 5 Social Impact Days a year
  • MacBooks for you to do your best & a work from home office budget
  • Fulltime
Read More
Arrow Right