Customer Success Technical Specialist Job at EdTech Jobs (Stevens Point)

Technical Customer Success Specialist

As the Technical Customer Support Specialist at Retreat Guru, you provide advanc...

Location

Canada , Nelson

Salary:

50000.00 - 65000.00 CAD / Year

Retreat Guru

Expiration Date

Until further notice

Requirements

Post-secondary education or equivalent professional experience
3+ years of experience in technical customer support or account management
1+ years of experience in Software Development, Quality Assurance and/or UI/UX testing
Experience with Slack, Notion, HubSpot, ClickUp, GitHub, API
Strong understanding of web technologies (HTML, CSS, basic JavaScript)
Experience working in wellness, retreat, or regulated environments

Job Responsibility

Manage and resolve technical support tickets, including primary ownership of the Small-Medium Business support queue
Maintain <24hr first-response time on assigned weekday tickets
Diagnose, reproduce, and report software bugs and unexpected behaviour
Serve as the first technical escalation point for the Customer Success team
Lead technical support calls with clients to resolve complex issues
Support and execute data imports for new clients
Maintain expert knowledge of integrations, APIs, plugins, and front-end technologies (CSS/HTML)
Recreate and test customer-reported issues in controlled environments, including local site cloning when needed
Perform front-end testing for key deployments
Document reproduction steps, test results, and edge cases

Fulltime

Bilingual technical customer success specialist

Location

Japan , Tokyo

Salary:

4000000.00 - 5000000.00 JPY / Year

Randstad

Expiration Date

November 30, 2027

Requirements

Bachelor's degree in Computer Science, Engineering, or a related field
2+ years of experience in product or project management within the tech industry
Experience managing client support activities (onboarding, inquiry handling, troubleshooting)
Proven ability to learn and understand detailed technical specifications
Strong product and customer-oriented mindset
Excellent communication and interpersonal skills
Proficiency in Japanese (fluent level) and English (business level)

What we offer

Visa Sponsor
Free Meals
食堂

Customer Success Specialist

We are looking for Customer Success Specialist to join our team.

Location

Georgia

Salary:

Not provided

Itransition

Expiration Date

Until further notice

Requirements

Customer-focused, proactive, and able to work in a fast-paced environment
Strong English skills (Upper-Intermediate+)
Strong Excellent communication skills across calls, meetings, chat, and email
Ability to follow and explain technical processes
Experience with CRM and collaboration tools (e.g., Salesforce, Slack)
Basic understanding of technical platforms, integrations, and workflows
Experience working in customer success or similar client-facing roles is an advantage
Experience in mobile, gaming, SaaS, or ad-tech industries is an advantage
Working schedule: 5/2 from 09:00 till 18:00 CET

Job Responsibility

Serve as the main point of contact for clients and maintain clear, professional communication
Lead client onboarding and guide users through platform tools, dashboards, and campaign setup
Explain product functionality and recommend next steps
Monitor and follow up on technical issues
Coordinate with internal support and engineering teams to ensure timely issues resolution

What we offer

Projects for such clients as PayPal, Wargaming, Xerox, Philips, Adidas and Toyota
Competitive compensation that depends on your qualification and skills
Career development system with clear skill qualifications
Flexible working hours aligned to your schedule
Options to work remotely
Corporate medical insurance covering services of private and public medical centers
English courses online
Corporate parties and events for employees and their children
Internal conferences, workshops and meetups for learning and experience sharing
Gym membership compensation

Fulltime

Customer success specialist

We are looking for a Customer Success Specialist to join an insurance organizati...

Location

United States , Omaha

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of customer service, call center, or related support experience in a fast-paced environment
Associate degree from an accredited college or technical school preferred
Strong verbal and written communication skills with the ability to explain information clearly to customers and internal teams
Ability to manage live conversations while navigating multiple browser windows and completing accurate data entry
Proficiency with Microsoft Office Suite and the ability to learn new software applications quickly
Solid problem-solving skills with the ability to follow written and verbal instructions and handle routine issues involving multiple variables
Comfortable performing basic math such as percentages, ratios, and standard calculations used in reporting or service tasks
Spanish language skills are strongly preferred

Job Responsibility

Respond to customer inquiries by using attentive listening and thoughtful follow-up questions to fully understand and resolve concerns
Route complex issues to the appropriate teams and coordinate with internal departments to ensure prompt, effective service recovery
Record customer details, updates, and case activity with accuracy while maintaining current and organized system documentation
Support timely communication standards and help prepare information used for management reporting and operational analysis
Identify recurring service challenges and recommend practical improvements that enhance efficiency and the overall customer experience
Expand working knowledge of company processes and service transactions to provide stronger support across a range of customer needs
Assist partner teams when needed and contribute to special assignments or short-term projects directed by leadership
Follow onsite workplace expectations, service procedures, and operational protocols throughout the assignment

What we offer

medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan
free online training

Fulltime

Customer Success Specialist

We are looking for a Customer Success Specialist to join a healthcare technology...

Location

United States , Phoenix

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in customer service, customer success, call center support, or a similar client-facing role
Ability to manage email correspondence and handle multiple browser-based applications efficiently
Familiarity with troubleshooting connectivity issues and resolving common software-related concerns
Working knowledge of basic medical terminology and healthcare office processes
Exposure to EMR or EHR platforms and an understanding of electronic medical record environments
Strong written and verbal communication skills with a focus on clarity, professionalism, and follow-through
Experience supporting SaaS products, healthcare technology solutions, or ticketing platforms such as Salesforce is preferred

Job Responsibility

Respond to client questions and support requests through a queue-based workflow, ensuring timely and thorough follow-up
Investigate and resolve basic application issues related to errors, setup concerns, and day-to-day system usage
Assist users with platform navigation, feature adoption, and general how-to guidance to improve confidence with the software
Support customers with questions tied to front-office processes, clinical workflows, and routine operational tasks within the system
Provide a high standard of service by communicating clearly, showing urgency, and keeping clients informed until issues are addressed
Route more advanced or specialized problems to higher-level technical teams when additional expertise is needed
Help create and update internal and client-facing knowledge articles, troubleshooting steps, and frequently asked questions
Partner with cross-functional teams to speed issue resolution and promote a consistent support experience

What we offer

Medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan

Fulltime

Customer Success Specialist

As the Customer Success Specialist at Retreat Guru, you provide day-to-day suppo...

Location

Canada , Nelson

Salary:

55000.00 - 65000.00 USD / Year

Retreat Guru

Expiration Date

Until further notice

Requirements

Post-secondary education or equivalent professional experience
2+ years of experience in customer support, onboarding, or account management
Experience working in a SaaS environment
Confident troubleshooting workflows and replicating reported customer issues
Experience using CRM or ticketing platforms such as HubSpot
Comfortable leading customer onboarding calls or training sessions
Basic understanding of HTML/CSS
Clear written and verbal communication, with the ability to explain technical concepts simply
Ability to identify configuration issues, user errors, and potential product defects
Highly organised, proactive, and able to prioritise effectively in a fast-paced SaaS environment

Job Responsibility

Respond to customer support tickets in HubSpot in a timely, professional manner
Maintain under 24-hour first response times on assigned weekday tickets
Troubleshoot booking flows, payments, integrations, and account configurations
Identify and document user errors, configuration gaps, bugs, and platform limitations
Replicate issues in test environments and escalate findings to Product or Engineering when needed
Support advanced customer scenarios involving refunds, credits, financial discrepancies, and complex setups
Conduct onboarding and support calls via Zoom
Guide customers through setup and configuration to encourage long-term success and platform adoption
Deliver clear, supportive communication that drives customer satisfaction
Build positive relationships with assigned customers

Fulltime

Senior Customer Success Specialist

Location

Uzbekistan , Tashkent

Salary:

Not provided

SITA

Expiration Date

Until further notice

Requirements

4–6 years of experience in customer success, airline operations, or aviation technology roles
Strong understanding of flight operations, OCC processes, or digital aviation tools
Excellent customer-facing, communication, and presentation skills
Strong analytical ability and comfort working with data
Ability to manage multiple customers and priorities in a dynamic environment
English – Fluent
Russian – Native
Local language depending on origin country i.e. Uzbek or Kazakh

Job Responsibility

Build and maintain strong relationships mainly with airlines, and secondly with ANSPs, and aviation partners
Serve as the primary customer contact, ensuring satisfaction, retention, and continuous value delivery
Conduct regular check-ins, business reviews, and performance meetings with customers
Support onboarding, configuration, and successful rollout of aviation solutions such as: Datalink VHF / VDL, satellite, Type B / type X messaging, AIRCOM Server Platform / Flight Messenger or Hermes / Ops Center alike, Flight Tracking alike Mission Watch or others, Flight Folder including weather overlay
Deliver product demonstrations, workshops, and training sessions to improve customer utilization
Guide customers on best practices to maximize efficiency and operational performance
Oversee product performance and SLA compliance
Coordinate with internal technical teams to resolve incidents, service requests, and operational issues
Identify improvement opportunities and proactively drive service enhancements
Prepare reports, dashboards, and usage insights for customer stakeholders

What we offer

Flex Week: Work from home up to 2 days/week
Flex Day: Make your workday suit your life and plans
Flex-Location: Take up to 30 days a year to work from any location in the world
Employee Wellbeing: Employee Assistance Program (EAP) for you and your dependents 24/7, 365 days/year
Champion Health - a personalized platform that supports a range of wellbeing needs
Professional Development: training platforms including LinkedIn Learning
Competitive benefits

Fulltime

Customer Success Specialist

Lumerate is a Toronto-based SaaS company that has built game-changing technology...

Location

Canada , Toronto

Salary:

65000.00 - 80000.00 CAD / Year

Lumerate

Expiration Date

Until further notice

Requirements

Graduation from a university or college program. Education with a Life Science focus is preferred
1-2 years of experience in a customer service, support, or other customer-facing role
Familiarity with or experience working within the SaaS industry
Experience helping users troubleshoot technical problems, such as login issues or basic software navigation
Hands-on experience using Salesforce or a comparable CRM system

Job Responsibility

Responding promptly and effectively to customer emails via designated support channels
Managing the timely distribution of renewal reminders to customers
Deploying targeted email campaigns aimed at customer engagement, retention, and expansion
Maintaining accurate and current customer records and interactions within the CRM system
Identifying and escalating complex issues or customer concerns to appropriate internal teams when necessary

What we offer

equity (employee options make up 20% of the value of the company)
three weeks paid vacation + paid statutory holidays
if based in Toronto, dedicated work space at open-concept office in Junction Triangle with in-person interactions 3 days per week
remote or hybrid stipend for home office upgrade
annual all-company retreat
additional paid vacation days with continued learning ($1000 annual stipend for courses and classes)
Employee Giving Program (company provides funds for chosen causes)
basic and extended health and dental benefits
paid and topped-up maternal and parental leave

Fulltime

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Customer Success Technical Specialist

Job Description

Job Responsibility

Requirements

What we offer

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