Customer Success Team Lead

We’re looking for a Customer Success Team Lead to join Topline Pro and help shape the future of our customer experience. This is a unique opportunity to step into a true player coach role where you’ll both lead and directly contribute, guiding a small team in a call first, high touch environment while ensuring every customer interaction is consultative, strategic, and impactful. This is not traditional enterprise customer success. Our customers are small business owners, and engagement is frequent, advice driven, and execution focused. Success in this role means building a team that knows how to prioritize effectively, move quickly, and drive measurable impact across retention and growth. To set you up for success, your first three months will be hands on as an individual contributor. You’ll operate as a Customer Success Manager, manage your own book of customers, learn the product deeply, and internalize our operating model before formally stepping into full team leadership ownership. If you’re data driven, thrive in fast paced environments, and want to make a measurable impact on retention and expansion, this role will put you at the center of building an exceptional and durable customer journey.