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360 Resourcing Solutions Logo 360 Resourcing Solutions · IT - Software Development

Customer Success Team Lead

United Kingdom, Kingston upon Hull · Job Posted May 05, 2026
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Job Description

As Customer Success Team Lead, you will own the critical first 12 months of every new GlobalData Healthcare customer relationship - the period most predictive of long-term retention, NPS, and expansion. You will be responsible for designing and delivering a best-in-class onboarding experience that drives rapid time-to-value, strong product adoption, and high customer satisfaction from day one. Leading a team focused on early-stage customer success, you will manage the global 1st year renewal cohort, ensuring structured onboarding, strong engagement, and proactive renewal management.

Job Responsibility

  • Onboarding Programme Design & Delivery
  • 1st Year Renewal Ownership
  • Usage Engagement & Value Realisation
  • Team Leadership & Operations

Requirements

  • 5+ years in Customer Success or Onboarding, with experience designing scalable onboarding programmes
  • Proven track record of improving early-stage retention and product adoption in a B2B SaaS or data environment
  • Experience managing and developing Customer Success or onboarding teams
  • Strong analytical capability, including forecasting, cohort analysis and usage tracking
  • Excellent project management skills with the ability to manage multiple priorities

Nice to have

  • Experience with tools such as Planhat, Gainsight or similar platforms
  • Background in healthcare, life sciences or data/intelligence sectors
  • Familiarity with customer journey mapping and customer experience design

What we offer

  • health
  • finances
  • fitness
  • travel
  • tech
  • more
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