Customer Success Strategy and Operations Job at ElevenLabs

Revenue Operations & Strategy Manager - Customer Success

We’re hiring a GTM Operations & Strategy Manager, Customer Success to own the op...

Location

United States , New York City

Salary:

160000.00 - 200000.00 USD / Year

Legora

Expiration Date

Until further notice

Requirements

5–8+ years in CS Ops, GTM Ops, or RevOps
Demonstrated experience owning data models for a GTM or post-sales function
Strong comfort with: Account- and contract-level data, Lifecycle modeling, Capacity and planning models
Ability to define clear metrics and calculation logic
Track record of translating messy reality into operable systems

Job Responsibility

Customer Success operating model
Data models, metrics & definitions (core responsibility)
Planning, capacity & performance management
Expansion & renewals motion design
Cross-functional alignment & execution

What we offer

Comprehensive salary, benefits, and tools for success
Medical, dental, and vision coverage
Flexible paid time off plus company holidays
401(k) with company match and automatic enrollment
Offers Equity

Fulltime

Manager, Customer Operations (Customer Success)

The Manager, Customer Operations (Customer success) handles contract performance...

Location

United States , New York

Salary:

100000.00 - 115000.00 USD / Year

SITA

Expiration Date

Until further notice

Requirements

5–7 years’ experience in customer or technical support within technology/services, ideally in fast-paced environments
Familiarity and prior experience with ITIL-based operation processes
Proficiency with ticketing systems, CRM tools, and data analysis methodologies for tracking customer satisfaction
5+ years in customer success, process improvement, or data analysis, with proven ability to drive improvement plans
7+ years in managing customer relationship for on-going services, preferably in customer service or operations
Strong team management skills, including conflict resolution, resource planning, and developing teams to meet business goals
Bachelor’s degree in a relevant field (e.g., Business Administration, Customer Service, Information Technology, or related discipline)
Certifications (optional): ITIL for process and service management roles, or certifications in Customer Relationship Management (CRM) tools.

Job Responsibility

Partner with the account team to oversee service delivery and performance
Conduct customer service reviews and support executive account planning
Build customer knowledge, share insights across back-office teams, and maintain up-to-date records
Stay current on products and updates to provide accurate guidance and ensure customers are on the latest release
Manage change requests, escalate technical issues, and follow up to ensure resolution and satisfaction
Collaborate with internal teams to resolve issues and provide feedback to the account team
Analyze customer data and feedback to identify trends, risks, and engagement levels
Partner with the account team on retention strategies for at-risk customers
Manage success plans, documentation, and communications to improve satisfaction
Prepare reports on metrics and contribute to knowledge resources (FAQs, training).

What we offer

Flex Week: Work from home up to 2 days/week (depending on your Team's needs)
Flex Day: You may wish to flex your arrival time at the office to beat rush hours or leave earlier for personal commitments
Flex-Location: Enjoy up to 30 workdays of benefits, anywhere in the world
Employee Wellbeing: Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life
Professional Development: Enhance your skills with our training platforms, inclusive of LinkedIn Learning
Competitive Benefits: Access competitive benefits tailored to the local market and your employment status.

Fulltime

Strategy & Operations - Senior Manager (Customer Operations)

We are seeking a strategic and results-oriented Senior Manager to lead our Strat...

Location

United States , New York City

Salary:

150000.00 - 300000.00 USD / Year

Traba

Expiration Date

Until further notice

Requirements

7+ years in operations, strategy, account management, or customer success
At least 3+ years in a leadership role
Previous experience in tech, marketplace, or startup environment
Demonstrated ability to build and lead high-performing teams
Strong understanding of customer success methodologies
Ability to develop data-driven strategies
Proficiency in tools like Excel and SQL is a plus
Excellent communication skills
A passion for scaling businesses, building teams, and improving operational processes

Job Responsibility

Define and implement the strategy for Customer Strategy & Operations teams
Own the optimization of customer related processes
Work closely with Product, Growth, Engineering, and Operations teams
Lead and mentor a growing team of individual contributors and people managers
Leverage analytics to measure customer success KPIs
Ensure that customer feedback is captured and acted upon
Lead high-impact projects aimed at improving team efficiency
Oversee the seamless onboarding process for new clients

What we offer

Start-up equity
Competitive salary
100% paid health, dental, and vision coverage
Free meals and snacks in the office
Commuter benefits
Gympass benefit
One Medical membership
Gympass
HSA via Optum
Talkspace

Fulltime

Director, Content Strategy and Operations

We are seeking a visionary Director of Content Strategy and Operations to archit...

Location

United States , Exton

Salary:

Not provided

Bentley Systems

Expiration Date

Until further notice

Requirements

15+ years of senior-level experience in content strategy, editorial leadership, or content operations, ideally within B2B enterprise software, engineering tech, or highly complex, technical industries
Proven systems-thinker and builder: Demonstrated track record of designing, implementing, and scaling a global content operating model or 'content supply chain' across a matrixed, multi-functional organization
Technical translation at scale: Deep experience extracting insights from highly technical subject matter experts, product updates, and market signals, and translating them into a coherent, overarching narrative that resonates with both practitioners and C-level buyers
Cross-functional orchestration: Strong history of successfully partnering with—and influencing—Product Marketing (PMM), Corporate Communications, and Creative teams to govern brand voice, align messaging, and enforce editorial standards without stifling output
Executive voice development: A portfolio or proven history of crafting thought leadership platforms, ghostwriting, or strategically developing the public voices of C-level executives and technical founders
Data-driven editorial judgment: Experience establishing feedback loops that connect content performance data (brand search volume, social amplification, pipeline influence) back to upstream editorial strategy
Forward-looking governance: Familiarity with modern content governance tools and a strong willingness to leverage (or prior experience building) AI-driven auditing processes to monitor narrative coherence and quality at scale
5+ years of direct people-management experience building, mentoring, and scaling a high-performing, diverse team of content strategists, editors, and operations specialists in a fast-paced environment

Job Responsibility

Build and own the company's content system — the thinking layer that sits upstream of what any function publishes
Build signal-capture processes that turn customer conversations, sales objections, market shifts, and product updates into content strategy
Build and govern cross-functional editorial standards and governance so product, sales, marketing, and leadership all publish from the same narrative foundation. Own the extraction system that turns one deep idea into assets across multiple formats and channels
Partner with Creative to ensure editorial point of view and brand identity develop together and stay in sync
Partner with PIM to ensure product messaging is grounded in the company narrative and translates accurately across content touchpoints
Partner with Corporate Comms to ensure the corporate narrative and published content strategy reinforce each other consistently
Close the learning loop between content performance and editorial strategy — maybe or maybe not reporting metrics, but owning the drawing conclusions from them
Narrative coherence across all company content, regardless of which function produced it - measured by AI audits
Quality and editorial integrity of content that goes to market — including the judgment to stop work that doesn't meet the bar- measured by AI audits
Content system adoption across functions — teams should be publishing from the system, not around it

What we offer

A great Team and culture
An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction
An attractive salary and benefits package
A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups
A company committed to making a real difference by advancing the world’s infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world

VP Account Management and Customer Success

We are seeking a VP of Account Management and Customer Success to lead our post-...

Location

United Kingdom; United States , Cambridge

Salary:

Not provided

Bango

Expiration Date

Until further notice

Requirements

15+ years of experience in Sales, Account Management, Channel Development, or Commercial Operations, with at least 10 years in a senior global leadership role
Significant experience in Account Management, Customer Success, Growth, Revenue, or Commercial leadership
Proven track record of improving customer retention, renewals, expansion revenue, and customer satisfaction
Strong understanding of B2B2C models, partner ecosystems, and subscription-based monetization
Exceptional leadership and communication skills — able to balance strategic vision with operational execution
Data-driven mindset with strong analytical capability
comfortable working with dashboards and KPIs to measure outcomes
Deep understanding of enterprise processes, customer lifecycle management, and technical integrations (APIs, SaaS architecture)

Job Responsibility

Lead, coach, and develop the Account Management and Customer Success teams, setting clear roles, goals, operating rhythms, and performance expectations
Drive the strategy for renewals, retention, account growth, upsell, and cross-sell opportunities
Finalize the design and launch a structured Customer Success program across the customer lifecycle
Create a formal Voice of Customer process to capture feedback, identify trends, and share insights with Product, Sales, Marketing, and Operations
Define and manage KPIs for retention, expansion, customer health, adoption, satisfaction, and team performance

What we offer

A friendly, informal working environment
Your own Bango buddy – to help you settle in
Bendi-time (flexible working hours)
Bango social events
Choose your own headphones, keyboard & mouse
Generous share option scheme
Private Medical Insurance
Health Cash Plan
25 days holiday a year increasing to 28 days with 4 years’ service
Cycle to work, gym discount

Fulltime

Customer Success & Operations

In the role of Customer Success & Operations you’ll be the friendly, knowledgeab...

Location

Moldova , Chisinau

Salary:

Not provided

Yopeso

Expiration Date

Until further notice

Requirements

3–5+ years in Customer Success, Operations, or Account-facing roles
Excellent English — both written and verbal
Experience working with analytics dashboards and interpreting insights
A self starter, able to prioritize, plan, and follow through independently
Comfort working in a fast-moving startup environment
Strong communication, empathy, and relationship-building ability
Ability to handle multiple tasks and stakeholders with structure and accountability
Flexibility to occasionally work U.S.-aligned hours

Job Responsibility

Respond to customer inquiries via chat, email, or tickets in a clear, empathetic, and timely way
Help customers navigate the platform, troubleshoot issues, and understand new features
Collaborate with internal teams to resolve customer challenges quickly and effectively
Support new customers through onboarding and training sessions to help them start strong
Build lasting relationships by checking in regularly and ensuring they’re getting real value from the product
Track customer engagement and reach out proactively if someone might need extra help or encouragement
Share customer feedback with the product and marketing teams to improve the overall experience
Analyze customer productivity trends and platform outputs to identify improvement opportunities
Provide clear summaries and recommendations based on engineering performance data
Translate technical activity (commits, pull requests, delivery metrics) into actionable insights aligned with business goals

What we offer

Competitive remuneration
Remote work
28 calendar days of vacation

Senior Customer Success Operations Analyst

The Customer Success Operations team aims to accelerate Wiz’s growth by driving ...

Location

United States

Salary:

120000.00 - 165000.00 USD / Year

Wiz

Expiration Date

Until further notice

Requirements

5+ years' experience supporting CS operations activities, preferably in high-growth SaaS environments
Strong knowledge of - Salesforce, CS Systems a must - CS Platform, BigQuery, Zendesk, Looker. etc.
Experience with customer health, adoption, Success KPIs, scaled programs
Experience implementing programs and processes that scale
a willingness to “roll up your sleeves” to get work done as the organization grows
Proven track record of building trust, communicating effectively and managing expectations with a wide variety of stakeholders at all levels and from a variety of functions
Proven ability to lead high impact process improvement initiatives while executing hands-on in a fast-paced, evolving environment
Strong analytical skills with the ability to build and interpret reports, dashboards, and KPIs to inform leadership decision making
Customer-first mindset with a passion for enhancing customer experiences through process and tooling
Excellent cross-functional collaboration skills with experience working across GTM, Product, Engineering, and customer-facing teams

Job Responsibility

Drive proactive insights from data signals to recommend process improvements for our CS teams
Receive feedback from Success teams to help define projects and process improvements to ensure an optimal model for our team and Wiz customers
Work cross-functionally to support operational programs aligned to overall organizational strategy
Manage scalable “run the business” activities of the Success organization specifically Reporting, and other tools aligned to customer health, retention, and expansion
Track and measure outcomes of CS initiatives
Be responsible for data integrity across post sales systems (Salesforce, CS Platform, Looker, etc.) of all data relating to Success programs and processes

What we offer

Medical, dental and vision insurance
Home Office Setup reimbursement
Flexible Spending Accounts
Monthly Connectivity reimbursement
Employee Assistance Program (EAP)
Short- and Long-term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan (with employer match)
Flexible paid time off + 11 paid holidays
Paid leave programs, including parental, pregnancy health, medical and bereavement leave

Fulltime

Director of Global Growth Strategy and Operations

The Director of Global Growth Strategy & Operations will lead Azure’s regional p...

Location

United States , Redmond

Salary:

130900.00 - 251900.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

7+ years product management, strategy consulting, finance, business/corporate development, or related experience OR equivalent experience
12+ years product management, strategy consulting, finance, business/corporate development, or related experience AND Bachelor's Degree in Engineering/Computer Science, Economics, Business, or related field OR 8+ years product management, strategy consulting, finance, business/corporate development, or related experience AND Master's Degree in Business Administration (MBA) or related field, OR equivalent experience
5+ years people management experience
Demonstrated ownership of complex, global strategies that require cross functional execution and operational scale
Effective analytical and economic intuition, including experience using data to inform pricing, yield, or demand shaping decisions
Executive level communication and influence skills
Experience with cloud infrastructure, platform economics, or capacity constrained environments
Experience designing or operating experimentation frameworks (pricing tests, pilots, optimization loops)
Familiarity with sovereign, government, or regulated cloud environments

Job Responsibility

Own Azure’s global and regional pricing strategy, balancing customer value, competitive dynamics, infrastructure supply constraints, and long‑term return on investment
Lead Azure’s regional yield optimization approach, defining how pricing, offers, and incentives are used to shape demand, improve utilization, and optimize revenue across regions
Partner with data science and economics teams to embed supply‑ and demand‑aware pricing signals into decision‑making, moving beyond static price parity models
Define pricing principles, guardrails, and escalation frameworks that enable speed while protecting strategic and financial objectives
Establish a disciplined experimentation and price optimization motion across regions and sovereign clouds, including test design, success metrics, and learning loops
Drive targeted pricing experiments (e.g., regional differentials, time‑based pricing, capacity‑aligned offers, or SKU constructs) to test elasticity, customer behavior, and yield outcomes
Convert experimental insights into scaled pricing and yield strategies, ensuring learnings are institutionalized rather than one‑off
Partner with product, engineering, and finance teams to ensure experimentation is operationally feasible and financially governed
Lead the end‑to‑end sovereign cloud pricing, yield, and monetization strategy across government and sovereign offerings
Define sovereign value propositions and pricing models that reflect differentiated cost structures, regulatory constraints, and strategic importance

Fulltime

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Customer Success Strategy and Operations

Job Description

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