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Customer Success Strategy and Operations

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ElevenLabs

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Location:
United Kingdom

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We’re looking for someone to join our team in Customer Success Strategy & Operations and play a key role in scaling our go-to-market operations. This role is at the intersection of technical problem-solving and operational excellence, focusing on building and maintaining tools, automations, and dashboards that empower our sales, data, and product teams to execute with precision. As part of the Revenue Operations team, you'll collaborate across functions to design and implement systems that streamline sales processes, enhance decision-making, and drive growth. The GTM Strategy and Operations team operates as strategic advisors to key cross-functional partners, podded by functional area (pre- vs. post-sale) to drive revenue acceleration, insights, and business growth. This is an exciting opportunity to bring technical and analytical expertise to a fast-paced, impactful environment.

Job Responsibility:

  • E2E Process Management - Build and maintain strategic automations and standardized processes that support cross-functional teams and promote consistency and adoption
  • Cross-Functional Collaboration - Collaborate with cross-functional teams to drive initiatives that enhance revenue generation and operational effectiveness
  • Leadership Partnership - Serve as a trusted partner to leadership, providing strategic insights, actionable recommendations, and performance reporting
  • Experimentation - Develop and test new ideas, workflows, and sources that improve critical levers within each functional area
  • Data-Driven Strategy - Oversee analytics and performance analyses across pre-sales functions. Identify areas of opportunity and acceleration
  • build dashboards and insights that inform experimentation and guide lever improvement
  • Reporting & Analytics - Lead the design and management of dashboards, reports, and key performance indicators (KPIs) to measure and enhance team performance

Requirements:

  • 4+ years of Revenue Operations at high-growth technology companies
  • Proven track record of developing and implementing end-to-end solutions, from data collection and analysis to execution
  • Can break complex problems into smaller, actionable solution steps
  • Strong analytical skills, with proven expertise in SQL and data visualization using BI tools (e.g. Sigma)
  • Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
  • Highly adaptable, with a proactive approach to problem-solving and process improvement
  • Strong coachability and willingness to learn and adapt to new challenges

Nice to have:

  • Passionate about audio AI driven by a desire to make content universally accessible and breaking the frontiers of new tech
  • Highly motivated and driven individual with a strong work ethic
  • Analytical, efficient, and strive on solving complex challenges with a first principles mindset
  • Consistently strive for excellence, delivering high-quality work quickly and exceeding expectations
  • Take initiative and work autonomously from day one, prioritizing learning and contribution while leaving ego aside
What we offer:
  • Innovative culture
  • Growth paths
  • Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
  • Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year
  • Annual company offsite
  • Co-working: we offer a monthly co-working stipend

Additional Information:

Job Posted:
January 19, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

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