Customer Success - Strategic - Western Europe Job at ElevenLabs

Customer Success Lead - Western Europe

As the Customer Success Lead you’ll lead a team of experienced Customer Success ...

Location

Germany

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

10+ years of experience in Customer Success or post-sales roles within SaaS, ideally some of this with accounts in Western Europe
Deep understanding and experience successfully managing customer relationships within the Western Europe region
Demonstrated technical acumen with the ability to upskill and enable the team — fostering confidence in navigating product capabilities, integrations, and data insights to strengthen customer outcomes
5+ years of direct people leadership experience — managing CSMs, driving team quota, and developing talent through coaching and enablement. Passion for developing people and building a high-performance, feedback-driven culture grounded in accountability, learning, and customer impact
Strong player-coach mindset: comfortable managing key accounts directly while leading others to excel in their own portfolios
Demonstrated success in exceeding renewal, expansion, and NRR goals through effective customer engagement and strategic account management
Expertise in CS methodologies and best practices (e.g. success planning, adoption frameworks, ROI storytelling, executive alignment)
Strong analytical and operational skills: adept at using data to identify performance trends, optimise workflows, and forecast outcomes
Strong builder mindset - you thrive in building from scratch, redefining processes and playbooks, and operating with an AI-first mindset
Language requirements: In addition to English, must speak either German or French

Job Responsibility

Lead, coach, and develop a high-performing CS team, owning team and regional NRR performance, customer retention, and expansion goals
Act as a player-coach: directly manage priority accounts, join key customer conversations, and model best-in-class success practices
Lead by example in complex post-sales and renewal cycles, unblocking issues, driving adoption, and identifying expansion opportunities
Set strategic direction for the team, aligning customer success initiatives with company goals and market trends
Monitor and optimize delivery quality across all accounts, ensuring consistency, excellence, and predictability in customer outcomes, implementing scalable processes that improve accuracy, visibility, and operational efficiency
Design and implement repeatable playbooks for renewals, upsells, and adoption
automate workflows and tools to scale team impact
Own the ongoing development and optimization of best practices for Commercial and Scale playbooks, ensuring consistent execution, measurable impact, and continuous refinement as the business evolves
Build and maintain executive-level relationships across priority accounts, serving as a strategic advisor and customer advocate in internal and external forums
Represent the voice of the customer in leadership discussions, influencing roadmap, operations, and revenue strategies

What we offer

Innovative culture
Growth paths
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
Annual company offsite
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend

Fulltime

Regional Engineering Lead

We are seeking an experienced Regional Engineering Lead to oversee MEP (Mechanic...

Location

Netherlands , Amsterdam

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

5-10 years of engineering leadership experience, preferably within financial services or similarly regulated industries
Proven track record managing teams of 20+ professionals across multiple locations
Experience with budget management and P&L responsibility
Demonstrated success in matrix management environments and stakeholder influence
Engineering degree (Mechanical, Electrical, or related discipline) or equivalent experience
Strong knowledge of MEP systems, building automation, and facility management best practices
Previous experience in banking, financial services, or highly regulated industry environments
Familiarity with banking industry standards, audit processes, and compliance requirements
Excellent communication and presentation skills in English
additional European languages highly advantageous

Job Responsibility

Provide strategic oversight and operational leadership for engineering teams across Central & Western Europe (Brussels, Paris, Belgrade, Milan, Amsterdam, Stockholm, Copenhagen, Zurich, and Madrid)
Plan, coordinate, and execute comprehensive planned preventive maintenance (PPM) programs across all regional facilities
Manage reactive maintenance operations ensuring minimal business disruption and rapid response times
Travel regularly across the region (approximately 30-35%) to provide on-site leadership and support
Ensure consistent engineering standards and practices across all Central & Western European locations
Lead and develop a team of engineering professionals across multiple locations
Drive performance management, career development, and succession planning initiatives
Foster a culture of continuous improvement, safety excellence, and technical innovation
Manage cross-functional collaboration between engineering teams and business stakeholders
Own and manage regional engineering budgets, ensuring cost-effective operations while maintaining service quality

What we offer

Comprehensive benefits package including health insurance, pension contributions, and professional development opportunities
Travel allowance and regional mobility support
Performance-based incentive structure aligned with operational and financial KPIs

Fulltime

Distributor Channel Manager

We are seeking an experienced and strategic Channel Manager to lead the developm...

Location

Poland , Warsaw

Salary:

224000.00 PLN / Year

Baxter

Expiration Date

Until further notice

Requirements

Minimum of 5 years of experience in channel management, distributor relations, or sales within the medical device, pharmaceutical, or life sciences industries
Proven success in implementing standardized processes and tools across diverse markets
Deep understanding of regulatory requirements and commercial practices in Western Europe
Excellent interpersonal, negotiation, and communication skills
Ability to travel up to 20% across the region
Bachelor's degree in Business, Life Sciences, or related field
MBA is a plus
In depth understanding of commercial processes and models specifically for a distributor model
Strong focus on collaboration and relationship building with internal stakeholders
Analytical and process thinking with a track record of improving and organizing commercial processes

Job Responsibility

Provide hands-on support to country and regional teams in implementing channel management initiatives, frameworks, including training and capability building
Collaborate with Marketing, Regulatory, Quality and Supply Chain teams to ensure distributors are aligned and equipped to meet company standards
Assist in the development and execution of due diligence processes for existing and new partners (onboarding)
Ensure distributor agreements and operations adhere to internal policies, industry regulations, and applicable legal requirements
Design and deploy tools and KPIs to monitor distributor performance, including sales targets, compliance, inventory management, and service levels
Conduct business reviews with channel managers to drive accountability and continuous improvement
Maintain a deep understanding of local market dynamics, customer needs, and competitor activity
Build strong, strategic relationships with key distributors to foster trust, loyalty, and long-term collaboration
Develop and implement standardized best practices for selecting, onboarding, managing, and evaluating distributors across Western Europe
Work closely with regional sales leaders to ensure alignment with commercial goals and market-specific needs

What we offer

Permanent contract after 3-months’ probation time
Competitive salary
Annual bonus
Work in a diverse and multinational environment
Possibilities for development on a personal and professional level
Lifelong learning opportunity
Friendly atmosphere
Hybrid working model ( 3 days on Site)
Attractive office location, next to the PKP Powiśle station
PPE program with very attractive conditions available for each employee after 3 months

Fulltime

New

Specialist, Credit And Collections

Every year, we help hundreds of thousands of people find rewarding jobs in the e...

Location

India , Bangalore

Salary:

Not provided

Randstad

Expiration Date

August 27, 2026

Requirements

Problem Solving
Credit Analysis
Problem Resolution
Escalation Management
Financial Analysis
Data Analysis
Customer Relationship Management (CRM)
Administrative Support

Job Responsibility

Under direct supervision, assists in investigating and analyzing accounts for collection
Supports in the review of customer records and makes initial recommendations to senior team members regarding next steps, collection, and terms of payment
Supports collection process by preparing and releasing letters to delinquent accounts, assisting in the investigation of low-complexity complaints, making proposals to correct accounting errors, and assisting in the resolution of collection matters
Under direct supervision, works with and may visit existing customers to assist in investigation and resolution of collection matters
Under direct supervision, utilizes standard data analytics techniques and credit risk models to analyze historical data, forecast future credit losses, and support decision-making processes
Ensures communication with customers who have overdue balances that exceeds a specified amount threshold, fostering positive relationships and resolving outstanding issues

Fulltime

New

Retail Shop Agent

We are looking for a motivated and customer-focused Retail Shop Agent to join ou...

Location

Saudi Arabia , Amaala

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Previous experience in retail, sales, or customer service is preferred but not required
Excellent communication and interpersonal skills
A customer-first mindset with a positive and professional attitude
Strong organizational skills and attention to detail
Ability to multitask and work effectively in a fast-paced environment
Basic computer skills
experience with POS systems is an advantage
Reliability, flexibility, and a strong work ethic
Ability to work independently and as part of a team
Willingness to work flexible shifts, including weekends and public holidays when required

Job Responsibility

Welcome customers and provide friendly, professional assistance
Understand customer needs and recommend suitable products
Process sales transactions accurately using the POS system
Replenish shelves and maintain attractive product displays
Monitor stock levels and assist with inventory management
Receive, unpack, and organize incoming deliveries
Maintain a clean, organized, and safe retail environment
Handle customer inquiries, returns, and complaints professionally
Support promotional activities and contribute to achieving sales targets
Work collaboratively with team members to ensure smooth daily operations

What we offer

Competitive salary in a tax-free environment
Housing and transportation
30 days of vacation plus public holidays
Complimentary meals and uniform cleaning
Medical and life insurance
Employee Assistance Program and worldwide complimentary room nights
Opportunities for growth and development

Fulltime

New

Purchase Ledger Clerk

At Convergence Group, we’ve spent the last 20+ years building a business driven ...

Location

United Kingdom , Solihull

Salary:

27500.00 - 30000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience in a Purchase Ledger or Accounts Payable role
Experience processing high volumes of supplier invoices
Strong reconciliation skills
Excellent attention to detail
Good organisational skills with the ability to prioritise competing deadlines
Confident communication skills when dealing with suppliers and colleagues
Good Microsoft Excel skills

Job Responsibility

Processing supplier invoices accurately within NetSuite
Matching, coding and posting invoices in line with company procedures
Reconciling supplier statements and resolving any discrepancies
Responding to supplier and internal finance queries
Supporting month-end close activities and reconciliations
Monitoring the Accounts Payable inbox
Processing supplier credit notes and maintaining accurate supplier records
Helping identify opportunities to improve processes and efficiency

What we offer

33 days holiday including bank holidays
Private Medical
enhanced Pension
Income Protection
Life Assurance
Flexible core hours
hybrid working (3 days a week in our Solihull office)
Dog-friendly office

Fulltime

New

Kitchen Assistant

Individual Restaurants has an exciting opportunity for a Kitchen Assistant to jo...

Location

United Kingdom , Marlow

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience in a kitchen environment is advantageous but not mandatory
Enthusiastic and willing to learn about food preparation and kitchen operations

Job Responsibility

Supporting the kitchen operations
maintaining a clean and organised workspace

What we offer

50% off your food and drink bill at any of our restaurants, at any time, for up to 8 people
Enhanced Maternity and Paternity packages
Access to up to 40% of earnt wages and financial wellbeing tools through Wagestream
Employee Assistance Programme through The Drinks Trust, providing 24/7 support and access to counselling services
Career pathways and development through our high performers programme
3% employer pension contribution
Team meals on shift
15% off your grocery bill at Iceland Foods
Health Care Cash Plan
Opportunities to take part in fundraising and charity events

Fulltime

New

Fp&A Manager

Robert Half Management Resources is seeking a part-time FP&A Manager to support ...

Location

United States , Los Angeles

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

8+ years of experience in FP&A, financial analysis, strategic finance, consulting, or a related discipline
Proven ability to create sophisticated financial models, long-range forecasts, and pro forma analyses for complex business initiatives
Strong background in scenario planning, sensitivity analysis, and business case development
Experience identifying operational drivers and translating incomplete or evolving information into reliable financial assumptions
Advanced Excel skills, including complex formulas and model-building techniques
Excellent communication skills with the ability to work effectively with cross-functional stakeholders and executive leadership
Experience supporting nonprofit, education, service-oriented, or membership-based organizations is preferred
Demonstrated analytical judgment, curiosity, and a practical approach to solving ambiguous business problems

Job Responsibility

Build and enhance multi-year financial forecasts and pro forma models to assess the viability of a proposed early education expansion
Examine core business drivers such as enrollment levels, tuition strategy, staffing plans, compensation structure, and day-to-day operating costs
Run sensitivity testing and scenario modeling to compare the financial impact of different pricing, staffing, enrollment, and expense assumptions
Estimate funding needs by evaluating startup investments, recurring costs, insurance obligations, facilities-related expenses, and shared operational support
Partner with the Project Manager and senior leaders to gather inputs, clarify assumptions, and identify missing information needed for accurate analysis
Convert qualitative program plans and partnership concepts into structured financial models that support planning and decision-making
Compare alternative partnership approaches and outline the short- and long-term financial considerations associated with each option
Deliver clear recommendations on financial feasibility, sustainability, and risk based on modeling outputs and strategic analysis
Present findings, assumptions, and decision-ready insights to leadership throughout the evaluation process

What we offer

medical
vision
dental
life and disability insurance
401(k) plan
free online training

Parttime

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Customer Success - Strategic - Western Europe

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